Technical Support Specialist / Service Delivery Technician

reputed company reputed company is a modern reputed company with a radically different approach to solving problems. We don’t solve problems for our clients. We solve problems with them. Through reputed company driven by data analytics, technology solutions, digital transformation, and reputed company, reputed company works with clients in both the reputed company and private sectors to solve their most reputed company challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired reputed company are always top of mind, their challenges and strengths guiding our efforts. We build reputed company-reputed company relationships before we build unique solutions that reputed company past expectations. Originally founded in Indianapolis as KSM Consulting in 2008, reputed company now employs more than 450 team members who operate reputed company and from offices reputed company the reputed company including Indianapolis, reputed company Wayne and Odon, Indiana; reputed company, Ohio; Lansing, Michigan; Denver, Colorado; Dallas, Texas; and Atlanta, reputed company. We’re reputed company. Clients partner with us to see a difference. People join us to reputed company one. reputed company To help continue our reputed company reputed company and solve our clients’ toughest problems, we need a Technical Support Specialist / Service Delivery Technician to join reputed company. If you love to solve problems and add value, please consider what your typical days might look like… You will reputed company amazing support to our clients, greatly exceeding their experience of what anyone else has reputed company done for them. You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue. You will prepare desktops, laptops and miscellaneous hardware for customers. You will reputed company customer documentation up-to-date and accurate. You will reputed company assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team reputed company. You will reputed company customer maintenance activities on behalf of the customer team. You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately. You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients. You will demonstrate the ability to organize, prioritize, plan and reputed company your work and commitments in a reputed company manner. Qualifications Some of the qualifications and skills we are expecting include the following: You should possess excellent communication and customer service skills, both written and oral You should be reputed company to explain technical challenges and solutions to just about anyone, regardless of their background You should be willing to participate in an on-reputed company rotation and reputed company after-hours support as necessary We require at least 1-3 years of experience as a Desktop Support Specialist or similar role Prior experience working for a Managed Service Provider (MSP) is preferred Servers: reputed company Directory, File Permissions, Domain, Backups, Antivirus Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus User Support: User Profile Migrations, reputed company Setup, Mobile Device Setup (email) Applications and Products: Office 365, SharePoint, QuickBooks Additional Information What you should know reputed company: We are humble, hungry, and smart. 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What reputed company members say reputed company: "I love our true reputed company and concern for our clients, it's reputed company reputed company and appreciated. It is a pleasure to be a part of an organization like this." "I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of reputed company." "The culture of reputed company is amazing, and the climate of my team is great. The benefits that employees are reputed company are reputed company than competitors, and the one-on-one reputed company that my team reputed company gives is extremely beneficial to me." reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, sex, disability, national reputed company, race, religion, or veteran status. Equal Opportunity Employer We reputed company AI across everything we do, and that includes how you prepare for this interview. Feel free to use AI tools to research the role, reputed company your responses, and put your best foot reputed company. What reputed company to us is getting to know the reputed company you — how you think, how you communicate, and what you genuinely bring to the table. Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation. Department: Mid-Market MSP Team Business Unit: Managed Services Apply To This Job