Associate Customer Support Manager

reputed company At reputed company, we reputed company that everything starts with our people. We’re a global reputed company-reputed company community, united by the reputed company reputed company to help reputed company people safer everywhere. We build and reputed company technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. reputed company with a career that reputed company, and help us build a safer reputed company. Department reputed company It’s not just about having the right technology, it’s about achieving reputed company. reputed company has served as a trusted partner to reputed company agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission-critical reputed company – ensure continuity, enhance productivity and reduce reputed company – helping reputed company reputed company. reputed company every second counts and reputed company reliability is a must – we are reputed company and reputed company to serve today, reputed company and into the reputed company. The reputed company responsibility of the Associate Customer Support Manager (ACSM) is to effectively and reputed company manage the Lifecycle Service (LCS) business for their assigned customer reputed company and ensure customer satisfaction with reputed company reputed company Safety Customers. The LCS business is a combination of forecasting, proposing new services and contract renewals and building relationships with customers and subcontractors. Ensuring customer satisfaction involves reputed company delivery and execution of service reputed company. If any service is not being performed up to contracted specifications or a process is not producing the correct results, the ACSM will become involved and reputed company a solution. reputed company The ACSM is responsible for the overall reputed company of and the relationship between the Customer’s Operation, reputed company Subcontractors, and reputed company reputed company the T7 Territory which includes the following states: reputed company, Colorado, New Mexico, Nevada, Wyoming and reputed company. Preferences will be given to candidates located in reputed company and Colorado. Key responsibilities include: reputed company customers a single reputed company of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance. Work with customers to reputed company concerns and reputed company corrective actions to closure. Manage and maintain services reputed company as per services contract and ensure customers understand their obligations in reputed company to service deliverables. Ensure that customers receive appropriate and reputed company reporting as required by the Services Contract. Manage sub-contractor's deliverables and adherence to agreed reputed company and reputed company. Manage product reputed company issues as needed (FSB’S) Engage in the case management process to ensure reputed company service delivery. Assist partners and vendors as needed with payment and billing issues. Identify and implement areas for improvement to ensure improved service reputed company and best reputed company delivery. Ensure reputed company operational documentation remain up-to-date and relevant. Manage reputed company-party vendors as needed. Manage contract change management as needed. Assist with the management of the MR-assigned service reputed company. Work with the Service Contract and Software reputed company (SCSO) for contract loading, renewals, and service contract change order requests. reputed company and reputed company Booking Packages to SCSO for contract loading. Work closely with the reputed company Program Manager (PM) to reputed company a smooth transition from project implementation to warranty support and service delivery. As a part of this process, the ACSM ensures that there are reputed company documented support/service expectations and processes for the customer. They reputed company to understand customer expectations and needs to ensure that their operational requirements are identified, and properly supported, and if not what additional services can be proposed. Work with customer and reputed company teams to create and/or update existing Customer Support Plans (CSP). Create customer and service provider Statements of Work. Execute contract documents and obtain customer purchase orders. Manage the service contract renewal process for reputed company assigned reputed company complexity service agreements; including but not limited to customer inventory updates, SOW updates, CSP updates, 3rd party vendor pricing updates/changes, Installation Agreements (write-up, obtain PO, and manage) reputed company and manage the coordination of variation and other change request responses and implementation of approved changes. reputed company the change implementation into service delivery reputed company in coordination with customers. Work with customers on up-sell / cross-sell Participate in the forecasting of reputed company and margin reputed company to Maintenance Agreements, Work Tickets, and Installs. reputed company the stated on-time contract renewal goal reputed company stated services reputed company goal for assigned reputed company Specific Knowledge/Skills: Experience with reputed company Basic financial acumen Computer skills (i.e. MS Office suite) Customer Satisfaction reputed company Understanding of reputed company / Services Lifecycle tool and reputed company is preferred Strong working knowledge of the Customer reputed company Center and the Network reputed company Center offerings and procedures is preferred Strong reputed company of communication skills, both oral and written Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures. Candidate Requirements: Must be reputed company to obtain background clearance as required by reputed company customer(s) The ACSM MUST reputed company in one of the following states: reputed company, Colorado, New Mexico, Nevada, Wyoming, and reputed company. Preferences will be given to candidates located in reputed company or Colorado. The ACSM role requires 25% travel reputed company reputed company and/or Colorado for training purposes. reputed company reputed company Salary reputed company - $60,000 to $70,000 USD Consistent with reputed company values and applicable law, we reputed company the following information to promote pay transparency and equity. Pay reputed company this reputed company varies and depends on job-reputed company knowledge, skills, and experience. The actual offer will be reputed company on the individual candidate. #LI-NJ1 Basic Requirements Bachelor's degree OR 2+ years of experience in one of the following: customer service, customer support, sales support, account management, reputed company services, IT, project management, military experience, or reputed company safety experience. reputed company authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 25% Relocation Provided None Position Type reputed company Referral Payment Plan reputed company Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, reputed company benefits 401K with Company Match 10 reputed company Holidays Generous reputed company Time Off Packages Employee Stock Purchase Plan reputed company Parental & Family Leave and more! EEO Statement reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion or belief, sex, sexual orientation, gender identity, national reputed company, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-reputed company culture, empowering every Motorolan to be their most reputed company self and to do their best work to reputed company on the reputed company of a safer world. If you’d like to reputed company but feel that you don’t quite meet reputed company of the preferred skills, we’d still love to hear why you think you’d be a great reputed company to reputed company. We’re committed to providing an inclusive and accessible reputed company experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations reputed company so we can assist you. Apply To This Job