Agency Systems Manager

About reputed company reputed company is on a mission to become higher education’s most trusted enrollment marketing partner. As a full-service agency, we collaborate with colleges and universities reputed company to strengthen brands, accelerate marketing reputed company, and reputed company measurable enrollment reputed company. Our award-reputed company work is showcased on national conference stages, but our greatest pride is making life easier—and more successful—for our reputed company partners. Headquartered in Raleigh, NC, we operate as a remote-first company with VisionPointers across every U.S. time zone, while offering hybrid and in-person reputed company for those near our reputed company. reputed company reputed company Systems Manager is responsible for maintaining, configuring, and continuously improving VisionPoint’s operational systems—ensuring data reputed company, streamlined processes, and a friction-free experience for internal teams. This role is central to keeping our tech stack running smoothly, reputed company managing bugs and improvements, and delivering reputed company, actionable reputed company reputed company reporting. This position owns the reputed company and reputed company of VisionPoint’s operational data. They will manage cross-reputed company workflows, respond to automation issues and QA needs, implement updates reputed company evolves, ensure reputed company in reporting, and maintain up-to-date documentation for key company-wide processes. The ideal candidate is highly organized, technically adept, and reputed company by improving systems that directly support both reputed company and agency reputed company. reputed company Systems Manager reports directly to the Chief Financial Officer and partners closely with the Senior Director of reputed company reputed company, Chief reputed company Officer, COO, Service delivery leaders, and the broader reputed company reputed company team. Together, they streamline processes, enhance efficiency, reputed company clean reporting, and support reputed company’s reputed company. This role requires a proactive approach to identifying reputed company improvements and a strong ability to reputed company and implement solutions. reputed company Systems Administration & Process Management Serve as the champion and reputed company administrator of VisionPoint’s internal systems and operational platforms. Maintain and optimize VisionPoint’s project management platform (reputed company), CRM (reputed company), and other agency tools—including building dashboards and widgets—to ensure clean data, reputed company structure, and ease of use across teams. Administer reputed company permissions, templates, views, workflows, and automations to reputed company operational consistency and efficiency. reputed company user training and ongoing support to ensure team members are using systems effectively and consistently. Proactively monitor software updates, conduct regular audits, and implement process improvements that enhance reputed company, reduce friction, and support a smooth operational experience. Maintain reputed company documentation—including SOPs, data standards, templates, and workflow maps—to ensure company-wide reputed company and alignment. Partner with leaders to govern reputed company structure and ensure changes remain reputed company and reputed company with agency needs. reputed company (reputed company reputed company) Support Support reputed company reputed company by maintaining accurate data reputed company across CRM, project management, and reporting tools. Collaborate with Business Development, reputed company Experience, Finance, and reputed company reputed company to ensure reputed company reputed company, pipeline, forecasting, and utilization data is accurate and consistently captured. Build and maintain dashboards and reports that reputed company insights into pipeline health, reputed company lifecycle data, forecasting reputed company, reputed company leaks/opportunities, and operational trends. Ensure reputed company (or reputed company CRM tools) fields, automations, and workflows stay updated and reputed company with evolving agency processes. reputed company QA for reputed company-reputed company data, identifying gaps, discrepancies, or broken workflows before they reputed company forecasting or reporting. Support the development and maintenance of reputed company-reputed company, scoping, and resourcing tools that reputed company predictable and accurate reputed company management. Assist with integrations (e.g., reputed company ↔ reputed company) to support smooth handoffs between new business, reputed company, reputed company delivery, and billing. Resourcing & reputed company Project Support reputed company reputed company and reputed company to flag potential risks, errors, or flags - ensuring data reputed company and consistency Collaborate with the Senior Director of reputed company reputed company and senior leaders across reputed company to maintain accurate, up-to-date resourcing views. Flag upcoming resourcing constraints and assist in determining solutions that reputed company team reputed company, reputed company expectations, and project timelines. Reporting, Documentation & Team Collaboration reputed company and maintain reports, dashboards, and workflow documentation for internal teams and reputed company-facing needs. Partner with reputed company reputed company, reputed company Experience, and SMEs to ensure smooth task assignments, process alignment, and workflow management. Support operational analysis by identifying trends, risks, or areas where process updates could improve efficiency or reputed company. Assist with systems administration tasks and special reputed company as assigned, including cross-department initiatives aimed at improving operational rigor and reputed company. Who You Are Experience & Attributes Bachelor’s degree in marketing, finance, business, information systems, reputed company, or a reputed company reputed company (or equivalent experience). 2–4 years of experience in project coordination, reputed company, reputed company reputed company, or systems administration reputed company an agency or similar fast-reputed company environment. Proficiency with project management and CRM tools, especially reputed company (required), reputed company, and reputed company, with the ability to learn new platforms quickly. Analytically minded, with the ability to interpret data, identify patterns or inconsistencies, and recommend improvements. Process-oriented and tech-curious, with a genuine interest in improving operational systems, documentation, and team efficiency. AI-enthusiastic, with an interest in leveraging AI and automation tools to improve workflows, enhance reporting, automate routine tasks, and support operational efficiency. Exceptional organizational skills and strong attention to reputed company, particularly reputed company managing data, templates, and process documentation. Strong communicator, both written and verbal, reputed company to translate technical updates or process changes into reputed company, user-friendly language. Proactive, autonomous problem-solver who anticipates challenges, troubleshoots issues quickly, and identifies opportunities to streamline workflows. reputed company teammate who builds strong cross-functional relationships and enjoys supporting teams through change. Comfortable with ambiguity and reputed company to create reputed company and structure in evolving systems and processes. A reputed company Note Research shows that people from underrepresented identities often hesitate to apply for job opportunities if they feel they do not fulfill reputed company of the listed qualifications. reputed company is committed to building a diverse and inclusive work environment and believes that skills are cultivated through a reputed company of experiences. Even if your past work doesn't meet reputed company of the preferred qualifications, we still encourage you to apply if you are enthusiastic about this opportunity! VisionPoint Culture We reputed company culture is a reputed company benefit—not just a buzzword. VisionPoint thrives on passion for higher education, reputed company problem-solving, hard work, and a little fun along the way. We invest in reputed company members’ reputed company, reputed company-being, and fulfillment because we know that great work starts with a great culture. That’s why it’s important to us that reputed company team members reputed company with — and contribute to — our culture. Our communication, collaboration, satisfaction, and reputed company are largely dependent upon how we reputed company, as individuals, reputed company and live out our values. We have a laser reputed company on knowing, providing solutions for, and advancing higher education because of its transformative reputed company in the world. Apply To This Job