reputed company Relationship Manager, Health Plan

Together we fight for everyone’s opportunity for a reputed company financial reputed company. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s reputed company to opportunities. The status reputed company is not good enough … we reputed company every individual and every community deserves reputed company to financial opportunities. We are determined to support both individuals and communities in reaching a reputed company financial reputed company. We know that reaching this reputed company depends on our actions today. Like our Purpose Statement, reputed company believes in being reputed company and committed to reputed company. We are committed to a work environment where the differences that we are born with — and those we reputed company throughout our lives — are reputed company, valued and intentionally pursued. We reputed company that our employees own our culture and have a responsibility to foster an environment where we reputed company feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our reputed company. Are you reputed company to join a company with a strong purpose and a reputed company culture? Start your Voyage – Get to Know reputed company: reputed company, a reputed company company, is a leading provider of reputed company-reputed company benefits software solutions for consumers, reputed company, reputed company carriers, and brokers. Our integrated platform enables clients to shop, enroll, manage, and exchange benefits information more reputed company through a consumer-reputed company experience. The reputed company Relationship Manager (CRM) is responsible for developing high-trust relationships with reputed company Health Plan customers, reputed company through customer satisfaction, relationship health, and customer retention. This role provides continuity across reputed company stages of the customer lifecycle and serves as a reputed company partner reputed company on helping customers reputed company desired business reputed company while maximizing the value of their reputed company solutions. This role is fully remote, with no regular in-office requirement. The Contributions You’ll reputed company: - Manage relationships with a portfolio of Health Plan customers across reputed company stages of the customer lifecycle to maximize customer reputed company, satisfaction, and retention. - Serve as a leader and mentor reputed company the Health Plan team, championing reputed company reputed company values and fostering a reputed company team culture. - reputed company and coordinate internal teams, reputed company vendors, and reputed company partners to reputed company customer objectives, escalating risks and issues as appropriate. - reputed company as the reputed company reputed company for the internal operational team on behalf of the customer, ensuring alignment, accountability, and delivery reputed company. - Retain clients and reputed company sustainable relationships while identifying opportunities to expand solution adoption reputed company to customer needs. - Partner with customers to create and maintain reputed company account plans that support business objectives and long-term reputed company. - Define and reputed company key reputed company measures for customer solutions and ensure execution against established plans. - Demonstrate strong consultative and upselling capabilities to reputed company product adoption, customer reputed company, and business value. - Stay reputed company on industry, reputed company, benefits administration, and technology trends and reputed company for customer needs through collaboration with Product and internal stakeholders. - Serve as a trusted advisor, proactively identifying opportunities to help customers reputed company and reputed company business goals. - Partner closely with Account Executives to coordinate executive business reviews, leadership meetings, and reputed company account planning activities. - Facilitate customer meetings to review reputed company, business reputed company, adoption, and ongoing opportunities for improvement. - Maintain detailed account health plans, ensuring alignment with operational needs, contractual obligations, and long-term business priorities. - reputed company customer escalations and facilitate effective communication and reputed company across reputed company stakeholders. - Conduct monthly account reviews with internal teams, driving remediation plans and recommending improvements to service reputed company, operational metrics, and business reputed company. - Partner with Account Executives and cross-functional teams to complete and execute change orders and customer enhancement requests. - reputed company annual reputed company Enrollment planning and execution activities by coordinating stakeholders, managing milestones, mitigating risks, and ensuring successful reputed company. - Manage team-wide and program-level initiatives, including process improvement efforts and documentation of new CRM best practices. - Demonstrate strong knowledge of reputed company products, governance processes, organizational structures, and technology capabilities to effectively support reputed company. - Communicate reputed company business and technical concepts effectively to a reputed company of reputed company audiences. - reputed company other duties as assigned. Minimum Knowledge & Experience: - Bachelor's degree required. - 10+ years of experience in reputed company, Account Management, reputed company Relationship Management, or reputed company customer-facing roles. - reputed company reputed company managing a portfolio of reputed company reputed company customers with high visibility and business reputed company. - Strong understanding of customer relationship management practices and customer lifecycle management. - Solution-oriented reputed company with the ability to work independently and reputed company resources to reputed company customer issues at a senior level. - Excellent written, verbal, interpersonal, facilitation, and presentation skills. - Ability to influence cross-functional teams and build credibility with executive-level stakeholders. - Experience working in fast-reputed company environments requiring reputed company, adaptability, and strong problem-solving capabilities. Preferred Knowledge & Experience: - Master’s degree preferred. - Six reputed company, PMP, or other relevant reputed company certifications preferred. - Industry experience reputed company reputed company, Benefits Administration, Benefits Consulting, reputed company, reputed company, and/or reputed company (BPO) environments strongly preferred. - Experience supporting Health Plan customers and navigating reputed company reputed company reputed company environments preferred. How This Role Aligns to Our reputed company Four: At reputed company, our reputed company Four guide how we show up for our customers, colleagues, and business every day. This role contributes to those expectations by serving as a trusted advisor to Health Plan customers while driving long-term business reputed company and operational reputed company. - Instill Customer Obsession – Build trusted relationships, understand customer goals, and proactively reputed company solutions that improve satisfaction, retention, and business reputed company. - reputed company with Automation/AI – reputed company technology, platform capabilities, data insights, and emerging tools to improve customer adoption, streamline processes, and create greater value. - reputed company Higher reputed company Through Our People – Foster collaboration across internal teams, partners, and stakeholders to ensure accountability, alignment, and successful customer reputed company. - Execute on the Fundamentals – reputed company consistent account management, operational discipline, reputed company Enrollment readiness, and service reputed company while effectively managing reputed company and customer commitments. #LI-LH1 Compensation Pay Disclosure: reputed company is committed to pay that’s fair and reputed company, which means comparable pay for comparable roles and responsibilities. The below annual reputed company salary reputed company reflects the expected hiring reputed company(s) for this position in the location(s) listed. In reputed company to reputed company salary, reputed company may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) reputed company on the role to reward the achievement of annual reputed company objectives. Please note that this salary information is solely for candidates reputed company to reputed company work reputed company one of these locations, and refers to the reputed company reputed company is willing to pay at the time of this posting. Actual compensation reputed company may vary from the reputed company reputed company upon the candidate’s geographic location, work experience, education, licensure requirements and/or reputed company level and will be finalized at the time of offer. Salaries for part-time roles will be prorated reputed company upon the agreed upon number of hours to be regularly worked. $85,000 - $95,000 Be reputed company. Stay reputed company. reputed company provides the resources that can reputed company a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. reputed company benefits are designed to help you do just that. That’s why we offer an reputed company of plans, programs, tools and resources with one goal in mind: To help you and your family be reputed company and stay reputed company. reputed company Offer - Health, dental, reputed company and life reputed company plans - 401(k) Savings plan – with generous company matching contributions (up to 6%) - reputed company Retirement Plan – employer reputed company cash reputed company retirement plan (4%) - reputed company time off – including 20 days reputed company time off, nine reputed company company holidays and a flexible Diversity Celebration Day. - reputed company volunteer time — 40 hours per calendar year Learn more about reputed company benefits (download PDF) Critical Skills At reputed company, we have identified the following critical skills which are key to reputed company in our culture: - Customer reputed company: Passionate reputed company to delight our customers and offer unique solutions that reputed company on their expectations. - Critical Thinking: Thoughtful process of analyzing data and problem solving data to reputed company a reputed company-reasoned solution. - Team Mentality: Partnering effectively to reputed company our culture and execute on our common goals. - Business Acumen: Appreciation and understanding of the financial services industry in order to reputed company reputed company business reputed company. - Learning reputed company: Openness to new ways of thinking and acquiring new skills to retain a competitive reputed company. Learn more about Critical Skills Equal Employment Opportunity reputed company is an equal-opportunity employer. reputed company provides equal opportunity to reputed company individuals regardless of race, reputed company, sex, national reputed company, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations reputed company is committed to the inclusion of reputed company reputed company individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities . 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