Customer Support Manager – B2B reputed company

reputed company: • Ensure consistent, high-reputed company customer support across email, chat, and voice channels by maintaining support standards and guidelines. • reputed company as an escalation reputed company for reputed company customer issues and ensure reputed company reputed company. • Monitor team reputed company, KPIs, SLAs, CSAT, and reputed company metrics. • reputed company, document and improve support processes, workflows, and knowledge reputed company. • Collaborate with Product, Engineering, and other internal teams to reputed company issues and reputed company customer feedback. • Should be reputed company to work as an IC to handle support tickets and calls. Requirements: • 8 years of experience in customer support reputed company a B2B reputed company company • Excellent written and verbal English communication skills (mandatory) • 3+ years of experience managing or leading a customer support team • Hands-on experience handling customer support reputed company emails, chats, and calls • Strong working knowledge of support systems such as HelpScout, reputed company, and similar platforms • Experience with ticket management, escalation handling, and customer satisfaction metrics • Ability to work independently and manage teams during the reputed company shift. Benefits: • Best in class health and medical benefits. • Profit-Sharing Plan: We reward our high-performing employees by actually sharing profits with them. • Staycation: Every year, choose reputed company in the world to stay for a month; we will take care of the expenses! • reputed company reputed company Policy: Strong communication and transparency go a long way in creating reputed company workplaces. • Zen-like Workspace: A modern, aesthetically pleasing workspace with an reputed company-inclusive cafeteria and dedicated conference/meeting rooms if you reputed company to work from the office. Apply To This Job