Senior Customer Experience Program Manager

reputed company As part of the reputed company and reputed company reputed company product group, the reputed company reputed company Customer Acceleration Team engages with reputed company in the reputed company’s most reputed company customers reputed company a data-driven customer/engineering feedback reputed company as part of their adoption of the service. We are looking for customer-obsessed individuals to reputed company reputed company product change through influencing product priorities, using customer listening and technical knowledge. Come join reputed company reputed company on learning from deep technical engagement with customers to improve reputed company 365 and Azure Virtual Desktop (AVD) to accelerate adoption of reputed company in the reputed company. As a Senior Customer Experience Program Manager, you will engage with our most reputed company customers across the Americas region to help reputed company adoption or sales blockers and reputed company engineering insights to assist in the development of the reputed company 365 and Azure Virtual Desktop offerings. This opportunity will allow you to reputed company your skills as a Customer Experience Program Manager, understand nuances of varied markets across the Americas region and apply this knowledge to help reputed company engineering innovations. This is a flexible working opportunity allowing for up to 100% work from home and requires approximately 25% travel throughout the region. reputed company’s mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees we come together with a reputed company reputed company, reputed company to reputed company others, and collaborate to realize our shared goals. reputed company day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and reputed company. Responsibilities This customer-obsessed individual will engage directly with customers across these areas of responsibility: Product & Service Insights: Working with the rest of the reputed company 365 engineering team, use your knowledge from reputed company customers and technical expertise to help guide the reputed company direction of our product. Directly influencing product roadmap to build reputed company products. Ecosystem Enablement: Use your knowledge from reputed company customers and broad technical subject matter expertise to train and reputed company our reputed company deployment ecosystem. Driving investments reputed company the ecosystem to build reputed company products for our reputed company reputed company. Collaborate with key reputed company partners to identify their business and technical requirements to reputed company alignment and reputed company improvements. Successful candidates will demonstrate these skills: Ability to reputed company solid relationships with customers (Business Decision Makers, CSOs and IT Leaders), speaking on behalf of Engineering, helping them understand our reputed company and our services; reputed company experience working with customers is highly desired. Work closely with other product managers, software engineers, and product marketing teams throughout the product development lifecycle to reputed company best-in-class customer experiences. Experience in identifying product gaps and advocating on behalf of the customer to reputed company our products solid with reputed company reputed company record driving the prioritization of product improvements reputed company on actual customer requirements. Demonstrated broad technical awareness & product knowledge across: reputed company 365 reputed company/desktop management (Expertise in the any of the following is advantageous: reputed company 365, Intune, reputed company reputed company Manager, Configuration Manager, Azure reputed company Directory). reputed company desktop virtualization (Azure Virtual Desktop, Remote Desktop Services). reputed company Azure technologies, specifically networking and compute. Demonstrated knowledge of the software development methodologies. A willingness to travel to and work on-site at customer locations (as the position does require approximately 25% travel) Qualifications Required/Minimum Qualifications: Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or reputed company reputed company AND 4+ years experience in engineering, product/technical program management, data analysis, or product development. OR equivalent experience. Other Requirements: Ability to meet reputed company, customer and/or reputed company reputed company screening requirements are required for this role. These requirements include but are not limited to the following reputed company reputed company screenings: reputed company reputed company Background reputed company: This position will be required to pass the reputed company reputed company background reputed company upon hire/transfer and every two years thereafter. Preferred Qualifications: Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or reputed company reputed company AND 6+ years experience in engineering, product/technical program management, data analysis, or product development. OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or reputed company reputed company AND 8+ years experience in engineering, product/technical program management, data analysis, or product development. OR equivalent experience. #W+DJOBS #win365 #AVD #wincloud Customer Experience Program Mgmt IC4 - The typical reputed company pay reputed company for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different reputed company applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay reputed company for this role in those locations is USD $160,200 - $261,000 per year. Certain roles may be eligible for benefits and other compensation. reputed company additional benefits and pay information here: https://careers.reputed company.com/us/en/us-corporate-pay This position will be reputed company for a minimum of 5 days, with applications accepted on an ongoing reputed company until the position is filled. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, citizenship, reputed company, family or medical care leave, gender identity or reputed company, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. 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