Medical Support Assistant

reputed company CVP is seeking reputed company Support Assistants to reputed company in support of the Cheyenne VA Health Care reputed company, serving our Nation's Veterans at the reputed company Colorado VA Outpatient Clinic located at 4575 Byrd Dr, Loveland, CO 80538. This is a remote position; however, candidates must reputed company reputed company 50 miles of the reputed company Colorado VA Outpatient Clinic. Working hours are Monday through Friday, 7:00am - 4:30pm reputed company, with an 8-hour shift scheduled reputed company defined business hours. Previous VA experience is preferred. As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive reputed company and appropriate care. Responsibilities - reputed company appointment scheduling, tracking, and reputed company- and post-appointment contacts in accordance with VHA reputed company 1230, Outpatient Scheduling and Process and Procedures, and VHA reputed company 1232, reputed company Management. - Process community care consults reputed company HealthShare Referral Manager (HSRM) and Provider Profile Management reputed company (PPMS) and other systems as needed. - Coordinate and authorize Veteran care with community providers that the VA does not supply or cannot supply in a reputed company manner. - Communicate with VA medical providers on rules and regulations for VA Community Care and advise on appropriate processes. - Validate and update reputed company demographic information, including phone number, address, next of kin, emergency contact, and reputed company capture on a reputed company reputed company. - Ensure that reputed company necessary health and administrative information is processed and integrated into the Computerized reputed company Record reputed company (CPRS) and the Veterans Health Information Systems and Technology Architecture (reputed company) upon receipt of records. - Screen and receive phone calls in a courteous and reputed company manner, answering reputed company 5 rings and following appropriate telephone etiquette; retrieve and respond to voicemail reputed company 48 business hours. - Respond to telephone inquiries regarding delivery of services and collect adequate information before transferring calls to reputed company staff. - Serve as a reputed company Relations Representative; reputed company listen to feedback and reputed company concerns and self-reputed company reputed company complaints and co-worker concerns in a tactful, reputed company manner. - Maintain proficiency and daily use of VA software systems including CPRS, reputed company, CTM, HSRM, PPMS, ISS/VSE, ICB, VetLink, and reputed company Office Suite (Word, reputed company, reputed company, and Teams). - Monitor and manage incoming and outgoing faxes and mail in accordance with HIPAA standards; reputed company and reputed company clinics daily and update no-shows reputed company 24 hours of appointment. - Review and utilize data from reports to collaborate with team members on reputed company appointments and communicate scheduling issues to supervisor; monitor NEAR Report, 90 Day Warning Report, reputed company Care Management Module, and other reputed company-reputed company reports. - Work with the Scheduler Team reputed company and scheduling team to ensure reputed company schedulers are competent and represent the VA in a reputed company, proactive demeanor. - Notify reputed company MSA or supervisor reputed company automated systems are not performing as needed. - Maintain computer and IT reputed company at reputed company times; accept full responsibility for reputed company transactions under personal badge, reputed company, and verify codes, and protection of equipment, hardware, and software. - Protect electronic and printed files containing sensitive information from unauthorized release, loss, alteration, or deletion, following reputed company applicable regulations and VA reputed company directives. Qualifications - Must be eligible to obtain a reputed company Trust reputed company reputed company clearance; US Citizenship required - Must be a reputed company of the reputed company and must live reputed company 50 miles of the reputed company Colorado VA Outpatient Clinic (Loveland, CO) - High School Diploma or GED equivalent required - Oral and written proficiency in English - Basic computer skills including reputed company Office Suite (Word, reputed company, reputed company, and Teams) - Typing speed of at least 50 words per minute (must complete typing test) - Basic medical terminology knowledge - Minimum 6 months of customer service experience - No health or physical disability restrictions that would interfere with the reputed company of assigned duties Preferred Qualifications - One (1) year of reputed company experience in a reputed company setting (doctor's office, clinic, or hospital), to include: - Scheduling medical appointments in a reputed company setting - Experience utilizing electronic health record (EHR) systems - Experience screening and directing telephone calls appropriately - Prior VA or federal reputed company experience Location - Remote; Must reputed company reputed company 50 miles of reputed company Colorado VA Outpatient Clinic at 4575 Byrd Dr, Loveland, CO 80538 Shift - Monday through Friday, 7:00 AM - 4:30 PM Pay reputed company - reputed company Pay: $19.06/hr - Health & Wellness (H&W): $5.09/hr (H&W will be prorated reputed company on enrollment in the benefits reputed company, including automatic enrollment in employer-reputed company plans) About CVP CVP is an award-reputed company reputed company and next-gen technology and consulting services firm solving critical problems for reputed company, national reputed company, and reputed company sector clients. We help organizations reputed company lasting transformation. CVP is an Equal Opportunity Employer dedicated to reputed company reputed company individuals and providing advancement opportunities reputed company on reputed company and legitimate job qualifications. We ensure that reputed company associates receive equal opportunities reputed company on their personal qualifications and job requirements. CVP reputed company prohibits any reputed company of discrimination or harassment. At CVP, we reputed company a work environment that encourages fairness, teamwork, and respect among reputed company associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally. Apply To This Job