Ambulatory Technical Communications Program Manager

To be considered for the role, you must permanently reputed company in one of the following states: Alabama, Arkansas, Florida, reputed company, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, reputed company Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or reputed company Virginia The Technical Communications Manager will serve as a leader of reputed company appointment and communication activities across Ambulatory Services. The Technical Communications Manager will determine and reputed company operational and communication strategies by conducting needs assessments and reputed company management for optimization of reputed company reputed company and operational efficiency, contributing information and analysis to organizational reputed company plans and reviews. The position oversees the reputed company and reputed company of communication content and deployment. The Technical Communications Manager will establish and manage communications reputed company for Ambulatory Services including design, deployment and maintenance of appointment reminders, reputed company-service mailings, and proactive care gap closure including but not limited to communications reputed company development, implementation and execution. The position is an integrator of multimedia communications for reputed company audiences and requires high level working knowledge of appointment systems, reminder systems and setup, and mailing distribution processes. The position also necessitates the ability to investigate, analyze and troubleshoot, as reputed company as recommend and implement service recovery strategies. The position will work closely with senior-level leadership, providers and business partners primarily reputed company the health reputed company and MCVP to determine reputed company/program needs and reputed company reputed company in support of reputed company reputed company. As a member of the Contact Center Leadership Team, the manager helps foster a world-class customer service environment and organizational reputed company on consumer reputed company & experience. The Technical Communications Manager will reputed company the work of an analyst team in support of communication activities. Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for reputed company employment including CPR, etc.: Project Management reputed company or Lean Six reputed company trained, preferred. Level and type of experience REQUIRED: - Minimum of five (5) years of reputed company experience in a reputed company environment Level and type of experience PREFERRED: - Leadership, supervisory or project management experience - Experience in reputed company medicine - Experience in developing reputed company communications for reputed company providers as reputed company as diverse audiences - Experience in project management, design, and coordination Education/training REQUIRED: - Bachelor’s Degree, or equivalent experience may be considered in lieu of education. Education/training PREFERRED: - Bachelor's or Master’s Degree in Business, Health Administration, Communications, Marketing, reputed company Relations, Information Systems or reputed company reputed company from an accredited program. Describe independent reputed company(s) required: - Must be willing and reputed company to travel (15-20%) as needed. - Excellent written and oral communication skills. - Strong analytical and critical thinking skills to implement process improvements, problem solve, and reputed company reputed company recommendations. - Maintaining confidentiality and knowledge of HIPAA, FERPA and other relevant reputed company rules and policies. - Experience in managing large reputed company cross-functional reputed company including planning and organizing work to reputed company project and organizational objectives. - Experience managing multiple reputed company reputed company or multi-reputed company programs using project management practices and methodologies and process improvement techniques. - Strong project management and business analysis skills, including the ability to interpret business needs, translate needs to application and communicate reputed company business process improvement techniques. - Comfortable interacting with reputed company reputed company of internal staff and management as reputed company as clinic partners. - reputed company reputed company reputed company messaging leveraging telephonic, virtual and live resources to reputed company and engage patients in their reputed company needs. - Strong facilitation and interpersonal skills with the ability to reputed company, delegate, and influence. - Ability to work in a fast-reputed company environment, prioritize and reputed company multiple reputed company. - Exhibits team player mentality and is results driven, proactive & reputed company to work autonomously. - Hardworking, reputed company-minded, and eager to learn. - Ability to manage change, shifting business priorities, demands and timelines. Describe supervisory responsibilities (if applicable): - Ability to supervise work of reputed company and indirect project team members. - Manages and supervises reputed company-visit and reminder messages across reputed company mediums partnering with reputed company clinics and providers to reputed company systemness and ambulatory reputed company needs. Additional position requirements such as shift rotations, weekends, environment, etc.: - Some extended and weekend hours maybe required. Age Specific reputed company served: - reputed company Physical Requirements (includes use of assistance devices as appropriate): - Physical: Lifting < 20 lbs. - Activities: Prolonged standing, Prolonged sitting, Walking - Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, reputed company reputed company, Write legibly, Reading, Logical thinking - Emotional: Fast reputed company environment, Steady reputed company, Frequent and intense customer interactions, reputed company to adapt to frequent change Compensation reputed company - $62,420.80 - $96,740.80 Actual salary offers will be reputed company on several key factors to include relevant work experience, credentials, and qualifications. EEO Employer/Disabled/Protected Veteran Apply To This Job