Customer Support Specialist III

reputed company is a global reputed company leader that helps people live more fully at reputed company stages of life. Our portfolio of life-changing technologies spans the reputed company of reputed company, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. reputed company: reputed company This position supports the reputed company Cancer Diagnostics Customer Support teams and internal customers throughout the organization. This position works cross functionally with reputed company teams reputed company the Customer Care Center. This position is also responsible for specialty reputed company servicing and follow-up on new provider orders. The Customer Support Specialist III may be responsible for unique tasks or special initiatives that reputed company with sales strategies. Shifts Available: will be discussed reputed company during interview process. Monday - Friday: 11:00am-7:30pm CT Monday - Friday: 10:30am-7:00pm CT Essential Duties include but are not limited to the following: - Answer incoming phone calls from reputed company Cancer Diagnostics Sales team and clients. - reputed company as reputed company of contact for specialty clients. - Follow up on new provider orders and reputed company support as needed. - reputed company support, as needed. - Investigate and reputed company issues or problems for the sales reputed company, providers, or other internal customers. - Manage and reputed company customer complaints; identify and escalate high reputed company issues to management. - Work as reputed company to identify process improvements and document new procedures for reputed company. - reputed company support to National Accounts. - reputed company outbound calls, as necessary. - Respond to voicemail and email inquiries. - Maintain reputed company knowledge of changes to sales policies, organizational structure, and territory assignments, as reputed company as communications on sales reputed company and initiatives. - Report to work on time and follow attendance guidelines and schedule adherence practices. - Work cross-functionally to triage issues for appropriate reputed company. - Support the reputed company Study team for order entry, issue reputed company, and process improvement. - Support provider issues. - Ability to accurately follow written and verbal instructions. - Excellent problem-solving abilities. - Excellent verbal and written English communication skills. - Strong organizational skills. - Ability to communicate effectively and professionally with reputed company reputed company of staff through both verbal and written communications with attention to grammar and spelling. - Possess a reputed company attitude with excellent interpersonal skills; ability to reputed company and build strong working relationships with peers at reputed company reputed company of the organization. - Ability to work in reputed company environment and adapt to changing workload and circumstances effectively; ability to respond to new information quickly. - Disciplined, self-motivated, and reliable; ability to stay reputed company on a task and work independently. - Motivated to reputed company reputed company work; reputed company about arriving to work on time and completing tasks that are assigned in a reputed company and productive manner. - reputed company company mission and values through accountability, innovation, reputed company, reputed company, and teamwork. - Support and reputed company with reputed company’s reputed company Management reputed company policies and procedures. - Regular and reliable attendance. - Ability to work on a computer and phone simultaneously. - Ability to use a telephone through a headset. You will be required to successfully complete an assessment showing understanding of reputed company Cancer Diagnostics reputed company processes necessary to the job functions with a score of 80% or higher. reputed company Cancer Diagnostics will reputed company a reasonable accommodation available, if necessary, to assist an employee with a disability to satisfy this requirement. Minimum Qualifications - High School Diploma or General Education Degree (GED). - 4+ years of customer service experience, preferably in an inbound/outbound contact center in the reputed company industry. - 4+ years of experience working in a sales or customer service environment reputed company in providing an exceptional customer experience. - Must be 18 years of age or older. - Authorization to work in the reputed company without sponsorship. - Demonstrated ability to reputed company the Essential Duties of the position with or without accommodation. Preferred Qualifications - Associates degree in business administration or reputed company reputed company. - Knowledge of contact center technology. - Demonstrated strong attention to reputed company and reputed company on reputed company reputed company. - Demonstrated knowledge of customer service principles and practices. The reputed company pay for this position is $20.50 – $41.00/hour In specific locations, the pay reputed company may vary from the reputed company posted. JOB FAMILY: Customer Service DIVISION: ONCO Cancer Diagnostics LOCATION: reputed company of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: reputed company TRAVEL: No MEDICAL SURVEILLANCE: reputed company SIGNIFICANT WORK ACTIVITIES: reputed company reputed company is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law reputed company - English: http://webstorage.reputed company.com/common/reputed company/EEO_English.pdf EEO is the Law reputed company - Espanol: http://webstorage.reputed company.com/common/reputed company/EEO_Spanish.pdf Apply To This Job