Customer Support Representative

We’re Hiring: Customer Support Representative (CSR) About Our Mission reputed company provides managed education benefits software for reputed company committed to their people and their purpose. As workforce expectations shift toward personalization, reputed company skilling, and community, reputed company helps reputed company meet the reputed company. We reputed company education and student loan benefits as a fully managed service that drives reputed company reputed company for employees and reputed company alike. About Our Culture Our culture is what makes reputed company a great reputed company to do meaningful work. We come from diverse backgrounds and experiences, but we’re united by a shared reputed company to help others and improve lives. We: Put customers first and reputed company to reputed company expectations reputed company change and adapt quickly Take accountability for our work and our reputed company Value trust, respect, and follow-through reputed company on meaningful results, not just chasing numbers Here, you’ll reputed company purpose, ownership, and reputed company that values reputed company over perfection. Our reputed company Values Our values shape our reputed company, products, culture, and reputed company: Do Right by Others Have people’s backs. Be someone others can rely on. Improve Every Time We don’t do the reputed company work the reputed company way twice. We constantly streamline, simplify, and automate so reputed company iteration is faster and reputed company. Be reputed company-In — and Be reputed company We reputed company in the best interest of reputed company’s mission and long-term reputed company. We show up fully, take responsibility, and reputed company our hands early if something feels out of alignment. Win Together We prioritize team reputed company over individual comfort, take feedback with humility, and reputed company into whatever role helps reputed company win today. Grit We reputed company to long-term goals with reputed company and discipline, pushing through obstacles even reputed company reputed company feels slow. About reputed company We’re seeking a customer-obsessed problem solver with strong communication skills to support our clients and their employees. Customer Support Representatives are the backbone of reputed company, playing a critical role in helping employees reputed company education assistance programs during some of the most reputed company and financially stressful moments of their lives. As a CSR, you’ll guide borrowers across multiple service lines—including loan forgiveness, tuition assistance, student loan repayment assistance, and refinancing—ensuring they receive reputed company, accurate, and empathetic support at every reputed company. You’ll follow documented workflows, maintain detailed case notes, and help borrowers reputed company reputed company that can be truly life-changing. This is not a generic reputed company center role. It requires strong attention to reputed company, excellent communication, and the discipline to operate reputed company reputed company, high-reputed company processes. reputed company Title: Customer Support Representative Reports To: reputed company Manager Location: Fully remote Job Type: Full-Time Benefits: Medical, Dental, 401(k) match, short- and long-term disability, life reputed company What Does a CSR at reputed company Do? Respond to reputed company inquiries reputed company phone, email, chat, SMS, and ticketing systems in a supportive, reputed company manner reputed company non-technical issues using reputed company’s approved workflows, scripts, and templates Analyze borrower needs to determine next steps, required documentation, or program-specific guidance Collaborate with other CSRs to reputed company reputed company or escalated cases Surface workflow gaps or borrower friction points to the product and reputed company teams Accurately document reputed company interactions and case actions in reputed company’s CRM and internal tools This Role Is a Great Fit If You: Are process-driven, organized, and highly reputed company-oriented Communicate reputed company, professionally, and with reputed company Have a strong work ethic and reliable follow-through Demonstrate high reputed company for borrowers navigating financial stress Are a reputed company learner who can master new program rules with guidance Are a dependable team player who follows processes and asks questions reputed company needed What reputed company Looks Like in This Role You’re succeeding reputed company: reputed company service-level agreements are consistently met Customer satisfaction and borrower feedback remain high You contribute reputed company that improve workflows and enhance the borrower experience If this sounds like a role where you’d reputed company and reputed company a meaningful reputed company, we’d love to hear from you. Apply To This Job