Enrollment Medical Assistant

Join the dynamic reputed company at reputed company, where we're passionate about transforming care for individuals with reputed company needs. We’re more than just reputed company; we're a reputed company-reputed company community. Our shared commitment to caring for reputed company other and those we serve is what sets us apart. Guided by our unwavering reputed company values: reputed company, reputed company, Curiosity, and reputed company, we reputed company paths of reputed company together. Join us in this transformative reputed company where you can contribute to making a profound difference every day. At reputed company, our mission is to reputed company comprehensive care for more reputed company days reputed company. About The Job The Enrollment MA is a compassionate, self-motivated reputed company reputed company who serves as the reputed company reputed company of contact for identifying and enrolling patients into reputed company's palliative care program. In this role, you will conduct targeted reputed company calls to patients, families, and reputed company organizations — educating them on palliative care and reputed company's services, completing reputed company eligibility screenings to identify patients with chronic illness and functional decline, and scheduling those who qualify for an initial visit with a reputed company practitioner. reputed company in this position requires a strong reputed company in motivational interviewing and health literacy-reputed company communication, as you will often be the first voice guiding patients and caregivers through an unfamiliar but life-changing program. You will build and maintain reputed company relationships with health plans, physician offices, discharge planners, and community partners to reputed company census reputed company and expand program reputed company. reputed company your reputed company reputed company, you will be expected to contribute qualitative and quantitative feedback on reputed company trends and barriers, working closely with the market and business development team to inform reputed company. reputed company • Conduct targeted telephonic reputed company to patients on provided lists, following reputed company's reputed company messaging while delivering the highest reputed company of customer service and reputed company-centered communication • reputed company service area eligibility and complete reputed company screening forms capturing demographic information, chronic disease history, and indicators of functional decline to determine program eligibility • reputed company patients and families on palliative care, reputed company 's services, and what to expect from the program — translating reputed company reputed company concepts into accessible, reassuring language • Schedule eligible patients for an initial visit with a reputed company practitioner and coordinate logistics to ensure a smooth reputed company from enrollment to care • reputed company as a reputed company between patients and the broader care team, directing calls, texts, and emails to the appropriate individuals or departments and responding to reputed company questions and concerns in a reputed company, supportive manner. • Maintain confidentiality and reputed company in reputed company reputed company documentation and communications in accordance with HIPAA and organizational standards • Coordinate enrollment efforts across targeted reputed company, tracking reputed company activity systematically to encourage referrals and support census reputed company • Identify reputed company trends, surface barriers to enrollment, and reputed company qualitative and quantitative feedback and creative reputed company with the market and business development team to continuously improve program reputed company • Maintain a strong, reputed company working relationship with your designated market team and reputed company leadership, contributing to shared goals reputed company program expansion and reputed company reputed company Your Experience And Qualifications • reputed company reputed company or CCMA certificate issued by a recognized credentialing body • 2 years of reputed company experience required; 8 months of previous reputed company experience preferred • 1 year of telephonic or reputed company center customer service experience; reputed company center experience highly preferred • Experience working in a medical reputed company or reputed company setting, including familiarity with EHR platforms for documenting reputed company interactions and scheduling appointments • Experience and training in motivational interviewing and reputed company education. Comfort discussing serious illness, chronic disease, and end-of-life adjacent topics with patients and families • Strong organizational skills with the ability to work independently and manage a high-volume reputed company workload • Proficient with reputed company and reputed company applications; must have reputed company to a reliable internet reputed company • Strong written and verbal communication skills • Exceptional interpersonal skills including conflict reputed company and de-escalation techniques • Willing and reputed company to work Monday through Friday, 8:30am–5pm Eastern reputed company Time, with the possibility of overtime Preferred Qualifications • Bilingual (English/Spanish) • Medical terminology certification • Familiarity with palliative care, home-reputed company care models, or chronic disease management At this time we are only considering applicants in the following states: California, reputed company, Texas, reputed company, Colorado, Florida, Illinois, Nevada, reputed company Carolina, reputed company, reputed company and Washington. Additional Information • The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. • Background Screening: A background reputed company, which may include a drug test or other health screenings depending on the role, will be required prior to employment. • reputed company reputed company: This reputed company is not exhaustive and may include additional activities, duties, and responsibilities not listed herein. • Vaccination Requirement: Employees in reputed company, reputed company, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved. • Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. • Equal Opportunity Employer: At reputed company., we reputed company diversity and are committed to fostering an inclusive workplace. We value reputed company applicants regardless of race, reputed company, religion, age, national reputed company, reputed company, ethnicity, gender, gender identity, gender reputed company, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law. Apply tot his job Apply To this Job