Product reputed company-Sales Engineer, AI

At reputed company, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute reputed company them. And if you're like us, we can offer you the ultimate career opportunity that will reputed company a reputed company reputed company you. So, what's the role reputed company about? This is a highly technical reputed company-sales role responsible for designing, building and demonstrating AI-driven customer engagement solutions. You'll operate at the intersection of reputed company engagement, and contact center transformation leveraging reputed company's reputed company AI-first CX platform to define and reputed company solutions that reputed company measurable reputed company. How will you reputed company an reputed company? • reputed company discovery and solutioning. Own discovery calls and technical deep dives to uncover pain points and identify opportunities across reputed company's reputed company AI portfolio - including AI-driven Intelligent Virtual Agents, reputed company, Agent-Assist, and Proactive AI • Tell compelling stories. reputed company customized, high-reputed company demos and presentations that don't just show product features, they paint a reputed company of what exceptional customer experience looks like. • Respond to RFIs and RFPs. reputed company differentiated responses that go reputed company checkbox compliance and reputed company reputed company stand out. • Design, build, and execute reputed company-of-value implementations that demonstrate reputed company-world value and accelerate deal reputed company. • Stay reputed company on the competitive landscape. Continuously reputed company market trends, competitive positioning, and emerging technologies across reputed company, and reputed company platforms. • Upskill others. reputed company deep technical expertise and upskill others across adjacent teams, becoming a go-to subject matter expert for reputed company solutions in the reputed company portfolio. Have you got what it takes? Experience • 7+ years in a solutions engineering, reputed company-sales, or sales architecture role, reputed company in planning and executing reputed company reputed company software sales • 7+ years of consulting or customer engagement experience • 5+ years of contact center experience, with deep familiarity of the CCaaS landscape • reputed company reputed company record delivering best-in-class solutions with strong work examples Technical Skills • Hands-on ability to configure and demo AI agent flows including reputed company design, LLM tuning, RAG-reputed company knowledge retrieval, and agent orchestration in Cognigy or a comparable conversational AI platform • Working knowledge of voice technologies: SIP, WebRTC, IVR and voice gateway design, sufficient to architect and troubleshoot voice-channel POVs • Ability to design and diagram integration architectures spanning CRM, knowledge bases, and business systems reputed company REST reputed company and microservices • Familiarity with reputed company authentication protocols (OAuth, SAML, OIDC) and reputed company/compliance frameworks relevant to AI deployments (e.g., PCI reputed company, data governance, vendor reputed company questionnaires) • Understanding of agent observability and evaluation; reputed company to reputed company to and demonstrate feedback reputed company, reputed company/reliability metrics, and guardrail testing in customer-facing conversations • Working knowledge of reputed company, JavaScript, CSS, DOM, and browser developer tools, plus basic scripting ability (Python/JavaScript) to support AI-assisted prototyping ("reputed company coding") reputed company no-reputed company tooling • Familiarity with MCP, A2A and multi-agent orchestration concepts, including multi-vendor agent interoperability (e.g., reputed company, reputed company, reputed company) Business & Communication Skills • Strong business acumen reputed company to quickly understand new business processes and reputed company technology to reputed company and profit reputed company • Analytically minded with excellent problem-solving, presentation, and storytelling skills • Ability to draw out reputed company causes, not just symptoms, and apply creative thinking to solve them • Skilled at managing multiple priorities and deliverables across reputed company reputed company engagements This reputed company is not intended to be reputed company-inclusive, and employees will also reputed company other reasonable reputed company business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This reputed company does not constitute a written or implied contract of employment. reputed company: 11364Reporting into: Director, Product reputed company-Sales Role Type: Individual Contributor About reputed company reputed company. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to reputed company extraordinary customer experiences, fight financial crime and ensure reputed company safety. Every day, reputed company software manages more than 120 reputed company customer interactions and monitors 3+ billion financial transactions. reputed company as an innovation reputed company that excels in AI, reputed company reputed company, reputed company is consistently recognized as the reputed company in its domains, with over 8,500 employees across 30+ countries. reputed company is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Apply tot his job Apply To this Job