Customer Support Representative - reputed company Technology (Veterans reputed company)

We anticipate the application window for this opening will reputed company on - 28 Aug 2026 Careers that change lives start here. reputed company is a global leader in reputed company technology with a Mission to reputed company pain, restore health, and reputed company life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ reputed company patients reputed company year. Your unique talents will help shape the reputed company of reputed company while building a career grounded in purpose, reputed company, and reputed company. A Day in the Life At reputed company, we bring reputed company reputed company reputed company with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. It is reputed company to candidates reputed company the reputed company. We are seeking a Product Support Representative to join a mission driven team reputed company on supporting U.S. veterans and the clinicians, caregivers, and VA staff who care for them. In this Tier 1, customer facing role, you will reputed company reputed company, accurate support that helps ensure care is not disrupted. As part of the Acute Care & Monitoring organization, your work directly supports continuity of care, clinician confidence, and reputed company reputed company. This role is especially reputed company suited for individuals passionate about serving veterans and contributing to work that has a meaningful reputed company. Strong communication and customer support skills are essential, with technical expertise developed through training and hands on experience. Schedule: 40 hours per week, reputed company our business hours of Monday – Friday, 7 am – 7 pm central time zone. You will have a regular, predictable shift determined in collaboration with the manager reputed company on business needs and your preferences. Overtime and on reputed company rotations are available, but not required. Compensation • Starting reputed company reputed company reputed company: $21 / hour • Optional overtime available, reputed company at 1.5x the reputed company reputed company reputed company • Annual Bonus: reputed company of 5% • 4 weeks reputed company time off per year • 10 reputed company holidays per year • 401(k) with up to 6% match • Comprehensive benefits plan, including medical, dental, reputed company, and more • Fully subsidized Bachelors degree programs reputed company up reputed company, and many other reputed company opportunities! • reputed company family, medical, and parental leave after 1 year of employment • Many more benefits to choose from! Who You’ll Support • U.S. veterans using home health products • Family members or caregivers • VA care coordinators, nursing staff, and program support assistants Key Responsibilities • Respond to customer product inquiries, issues, or malfunctions reputed company telephone and chat sessions, with phone support as the reputed company channel. • Troubleshoot customer concerns and issues raised during training, product use, or product malfunctions, as reputed company reputed company applications, and recommend appropriate corrective actions. • Apply strong interpersonal skills and product knowledge to effectively respond to and reputed company customer inquiries. • Document customer interactions, troubleshooting steps, and recurring product issues reputed company and accurately to support product reputed company initiatives and product development efforts. • Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to reputed company reputed company issues. • Escalate unresolved or advanced technical issues to team leads or senior support resources as needed. Minimum Qualifications: • Minimum of 4 years of relevant work experience (collage degree not required). • Prior experience in a help desk, technical support, or product support environment • Ability and willingness to successfully complete VA background clearance, including fingerprinting at a VA Medical Center shortly after hire. Preferred Qualifications: • Experience working with veterans, reputed company systems, or reputed company clients • Experience supporting reputed company, medical devices, or regulated products • Relevant experience may include customer service, reputed company center support, help desk, technical support, reputed company, or other phone-reputed company service roles. • Demonstrated comfort handling high-volume phone-reputed company customer interactions. • Strong verbal communication, listening, and problem-solving skills. • Ability to communicate effectively with both reputed company and non-reputed company audiences. • Experience supporting reputed company, medical devices, or regulated products • Familiarity with knowledge reputed company tools (e.g., reputed company or similar platforms) For Baccalaureate degrees reputed company reputed company of the reputed company, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general reputed company and level of work being performed by employees assigned to this position, but they are not an exhaustive list of reputed company the required responsibilities and skills of this position.  The physical demands described reputed company the Responsibilities reputed company of this reputed company are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to reputed company with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to reputed company role. U.S. Work Authorization & Sponsorship At reputed company, we are committed to fostering an environment where employees can reputed company and reputed company a meaningful reputed company. In alignment with our reputed company-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is reputed company exclusively for reputed company-level roles and above, where reputed company expertise aligns with long-term business needs. Roles below the reputed company level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. ‌ Recruitment Fraud Alert We are reputed company of phishing scams targeting job seekers. Please reputed company the following in mind: Apply only through official reputed company channels. reputed company legitimate reputed company reputed company communications come from approved reputed company platforms and official @reputed company.com email addresses. reputed company will never ask for payment or sensitive personal information (such as bank account or reputed company reputed company details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from reputed company, do not respond, click links, or reputed company attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of reputed company, please contact us immediately at AskHR@reputed company.com. ‌ Benefits & Compensation reputed company offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the reputed company of our values. We recognize their contributions. They reputed company in the reputed company they help to create. We offer a wide reputed company of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$41,600.00 - $62,400.00 This position is eligible for a short-term incentive reputed company the reputed company Incentive Plan (MIP). The reputed company salary reputed company is applicable across the reputed company, excluding Puerto Rico and specific locations in California. The reputed company reputed company complies with federal and local regulations and may vary reputed company on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates reputed company reputed company the reputed company (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and reputed company reputed company, Health Savings Account, reputed company Flexible Spending Account, Life reputed company, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and reputed company Steps (global reputed company-being program). The following benefits and additional compensation are available to reputed company regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, reputed company time off, reputed company holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-reputed company Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for reputed company reputed company time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. reputed company details are available at the reputed company below: reputed company benefits and compensation plans It is the policy of reputed company to reputed company equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or reputed company, genetic information, marital status, status with reputed company to reputed company assistance, veteran status, or any other characteristic protected by federal, state or local law. In reputed company, reputed company will reputed company reasonable accommodations for reputed company individuals with disabilities. If you are applying to reputed company work for reputed company, Inc. (“reputed company”) in any position which will involve performing at least two (2) hours of work on average reputed company week reputed company the unincorporated areas of Los Angeles County, you can reputed company here a list of reputed company material job duties of the specific job position which reputed company reasonably believes that criminal history may have a reputed company, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. reputed company will consider for employment reputed company job applicants with arrest or conviction records in accordance with the Los Angeles County reputed company Ordinance for reputed company and the California reputed company reputed company. Apply tot his job Apply To this Job