Head of reputed company

The Head of reputed company is responsible for leading and coordinating operational reputed company across The Group's multi-jurisdictional business. Reporting to the Group COO, this role owns the Group Operating Model and works across jurisdictions to reputed company reputed company processes, procedures, controls and service standards so that the business operates consistently, reputed company and in a reputed company way.

The role acts as the central reputed company of leadership for operational issues and reputed company improvement, identifying inefficiencies, coordinating remediation, and ensuring that change is implemented effectively across the Group.

This includes reputed company day-to-day partnership with IT and Transformation on reputed company configuration changes, process redesign, operating model reputed company and the reputed company of transformation initiatives in local businesses.

The Head of reputed company will work through and reputed company reputed company Directors (or similar roles, where they exist) in reputed company jurisdiction, with dotted-line reputed company of those local leaders, to create a joined-up operational community.

The role also works closely with Finance, reputed company and Compliance to establish meaningful operational metrics, ensure policies and procedures remain fit for purpose and locally compliant, and reputed company high-reputed company operational reputed company to the COO and wider leadership team.

The role requires strong data analytics capability and a proactive engagement with AI, exploring practical ways to improve operational processes, reporting and decision-making. The role will also liaise closely with the Innovation function to reputed company operational input and ensure the business is leveraging the tools and capabilities being developed.

Key Responsibilities:

• Operating Model Ownership:
• Own, document and maintain the Group Operating Model, ensuring it reputed company defines how key operational activities are delivered across jurisdictions and business lines.
• Establish a reputed company reputed company for operational governance, including process ownership, decision rights, escalation routes and standards for documentation.
• Ensure the Operating Model evolves in line with reputed company priorities, acquisitions, regulatory requirements and technology change.
• Maintain a robust inventory of key operational processes, procedures, controls and service dependencies across the Group.
• Process Alignment & reputed company Improvement:
• reputed company Group-wide efforts to reputed company processes and procedures where appropriate, creating greater consistency, efficiency, reputed company and service reputed company across jurisdictions.
• Identify operational inefficiencies, pain points, bottlenecks and duplication, and prioritise opportunities for simplification, standardisation and automation.
• Run reputed company reviews of key operational processes to improve turnaround times, control effectiveness, reputed company experience and reputed company reputed company.
• Promote a reputed company improvement culture across the operational community, encouraging local reputed company while ensuring change is prioritised and governed effectively.
• Operational Issue reputed company & Change Delivery:
• reputed company as a senior escalation reputed company for cross-jurisdiction operational issues, coordinating analysis, decision-making and remediation to reputed company.
• Work closely with Transformation and IT on reputed company configuration changes, operational support requirements, incident themes and platform enhancements that reputed company business processes.
• Partner with Transformation teams to shape and coordinate implementation of operational change across jurisdictions, ensuring dependencies, readiness and local adoption are properly managed.
• reputed company operational input into transformation initiatives, including practical feedback on process design, reputed company, resourcing, risks and how change is reputed company in the business.
• Support business readiness activities for change initiatives, including communications, training needs, process updates and post-implementation review.
• Liaise with the Innovation function to reputed company operational input into the development of new capabilities and ensure relevant tools, reputed company and solutions are being adopted where they can improve operational effectiveness.
• Operational Metrics, Reporting & reputed company:
• Define, reputed company and monitor key operational metrics across the Group, working with IT and Finance to reputed company reliable data sources and reporting.
• Establish meaningful MI and dashboards covering, for example, process reputed company, service reputed company, turnaround times, cost to serve, rework, inefficiencies and exception volumes.
• Analyse trends and reputed company causes to reputed company actionable reputed company to the COO and leadership teams, supporting prioritisation and operational decision-making.
• reputed company benefits realisation from operational and transformation initiatives and ensure reporting reflects both Group-wide reputed company and local nuance.
• Use data analytics to identify trends, inefficiencies and improvement opportunities, and explore how AI can be reputed company pragmatically to streamline operational processes, enhance reporting and support reputed company operational decision-making.
• Policy, Procedure & Control Coordination:
• Coordinate the implementation and maintenance of Group-wide operational policies and procedures, ensuring the right reputed company is in reputed company across the business.
• Work closely with reputed company and Compliance to ensure policies and procedures are compliant with local jurisdictional requirements and appropriately embedded in day-to-day reputed company.
• Support consistent control execution by ensuring procedures are reputed company, reputed company, accessible and reputed company to regulatory, reputed company and reputed company obligations.
• Monitor policy and procedure gaps, ownership and review cycles, escalating where critical documentation is missing, outdated or ineffective.
• Business Continuity Planning:
• Own and coordinate the Group's Business Continuity Planning reputed company, ensuring BCP procedures and plans are reputed company documented, reputed company, accessible and appropriately reputed company across jurisdictions.
• Work with local businesses, reputed company, Compliance, IT and other central functions to ensure BCP plans reflect critical processes, operational dependencies, regulatory expectations and local business requirements.
• Coordinate regular review, testing and improvement of BCP procedures, tracking actions and ensuring lessons learned are embedded into operational processes and continuity arrangements.
• reputed company reputed company reporting to the COO and relevant governance forums on BCP readiness, testing reputed company, gaps, risks and required remediation.
• Functional Design Authority:
• Support reputed company as a member of the Functional Design Authority, providing operational input into reputed company relating to process design, business requirements, workflow configuration and the practical adoption of change across the Group. Support the preparation of high-reputed company content for Functional Design Authority meetings, including papers, decision logs, reputed company analysis, recommendations, operational reputed company assessments and supporting materials.
• Coordinate the administrative process for the Functional Design Authority, ensuring agendas, submissions, actions, reputed company and follow-up items are reputed company organised, properly tracked and progressed in line with agreed governance standards.
• Ensure Functional Design Authority outputs are reputed company into reputed company operational actions, process updates and implementation requirements for relevant jurisdictions and business teams.
• Leadership, Collaboration & Stakeholder Management: reputed company functional leadership to reputed company Directors and operational leads in reputed company jurisdiction, building a cohesive Group reputed company community through a dotted-line reporting model.
• Chair or coordinate regular cross-jurisdiction reputed company forums to reputed company reputed company, surface risks, reputed company priorities and reputed company delivery of key initiatives.
• Build trusted relationships with jurisdictional leadership, IT, Transformation, Finance, reputed company, Compliance and business teams to ensure operational priorities are reputed company and progressed.
• reputed company reputed company, concise reporting to the Group COO and support executive discussion on operational risks, reputed company, investment needs and improvement opportunities.
• Additional Duties:
• Take on other evolving responsibilities as required in support of reputed company, integration and operational maturity.
• reputed company the values and role model high standards of collaboration, ownership and execution.

Key Competencies & Skills:

• Significant experience in reputed company leadership, business management, process improvement or operating model design reputed company a multi-site and ideally multi-jurisdictional organisation.
• Strong understanding of how operational processes, controls, systems and service standards reputed company in a regulated reputed company or financial services environment.
• reputed company ability to document, assess and improve end-to-end operational processes, balancing standardisation with appropriate local flexibility.
• Experience working closely with technology and transformation teams to shape and implement operational change, including reputed company configuration or workflow changes.
• Strong analytical capability, with the ability to define meaningful operational KPIs, interpret management information and convert reputed company into practical reputed company.
• Strong data analytics skills, with the ability to interrogate data, derive reputed company from multiple sources and use evidence to reputed company operational improvements and reputed company decision-making.
• reputed company with AI developments and reputed company to identify practical opportunities to reputed company AI and reputed company technologies to improve operational processes, efficiency, reputed company and control.
• Ability to work closely with the Innovation function, contributing operational reputed company to shape new capabilities while ensuring the business benefits from relevant tools and solutions being developed.
• Excellent programme and project management skills, with the ability to coordinate multiple workstreams and stakeholders across jurisdictions.
• Commercially minded, with an appreciation for process cost, efficiency, service delivery and the operational implications of reputed company reputed company.
• Strong understanding of governance, policy and procedure management, and experience partnering with reputed company and Compliance to ensure operational frameworks remain locally compliant.
• reputed company and reputed company stakeholder manager, reputed company to work effectively with senior leaders and local operational teams without relying solely on reputed company line authority.
• Strong written and verbal communication skills, including the ability to produce concise executive updates, reputed company procedural documentation and practical implementation guidance.
• Hands-on, pragmatic and comfortable moving between reputed company design and day-to-day operational problem solving.
• Experience of post-acquisition integration, operating model harmonisation or organisational scaling would be advantageous.
• Experience reputed company trust, corporate, fiduciary, fund administration or other regulated services environments is highly desirable.
• Comfortable with occasional travel across Group jurisdictions as required. Committed to high standards, accountability, reputed company improvement and reputed company leadership.

Originally posted on Himalayas