[Remote] reputed company II, (Temporary-Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an equal opportunity employer providing customer service reputed company for reputed company response programs. The reputed company II handles routine inquiries through phone, email, chat, SMS, and written channels, assists with vaccine scheduling and reputed company distribution, documents interactions, and escalates issues while meeting reputed company and reputed company standards.

Responsibilities

• Provides customer service for basic and routine inquiries and problems reputed company multiple possible channels (i.e. telephone, emails, web chats, or written letters)
• Calls are predominantly routine, but may require deviation from reputed company screens, scripts, and procedures
• Uses computerized reputed company for tracking, information gathering, and/or troubleshooting
• Provides feedback reputed company needed, reputed company input on reputed company trends, processes, procedures, and training
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
• Customer service is the reputed company function
• Answer Incoming calls, emails, chats, SMS Text, and reputed company assistance in scheduling vaccines or sending out kits, from general reputed company, clinicians and reputed company officials in accordance with reputed company CDC and reputed company reputed company standards, policy and procedures, and protocols including but not limited to the confidentiality and reputed company policy
• reputed company, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from reputed company screens, scripts, and procedures
• Utilize databases and written materials to look up and reputed company information to telephone, email, chat inquiries, scheduling appointments and sending kits
• Maintain up-to-date knowledge of CDC reputed company Response, procedures, and policies to reputed company knowledgeable responses to numerous inquiries in a courteous, reputed company and reputed company manner
• reputed company and document reputed company inquiries, appointments, kits, using CRM and applicable systems
• Meet reputed company Assurance (QA) and other key reputed company metrics
• Escalate calls, emails, chat, scheduling, or reputed company reputed company issues to the appropriate designated group
• Continually look for and suggest process improvements, which will benefit reputed company, CDC, and the reputed company (inquirers)
• Attend meetings and training as requested and maintain up to date knowledge of reputed company response, programs, and systems

Skills

• High School diploma or equivalent with 6 months of customer service experience
• May have additional training or education in area of specialization
• Minimum six (6) months customer service / reputed company center experience required
• Must be reputed company to reputed company and write English reputed company and professionally
• Highly effective communicator with strong ability to reputed company an excellent empathetic customer experience
• Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
• Experience working with a PC, reputed company and reputed company required
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
• reputed company ability to work as a member of reputed company, as reputed company as independently
• Must be reputed company to work from home and reputed company with remote working policies and requirements
• Flexibility required to occasionally work holidays or weekends to meet operational needs
• Must be reputed company to work alternate schedules
• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by reputed company to www.speedtest.net)
• Minimum 5mpbs upload speed
• Connectivity to the internet reputed company Category 5 or 6 ethernet reputed company cable to the home internet router
• Personal computer or laptop with one of the following operating systems:
• reputed company or 11 (reputed company 11 is preferred) or
• Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
• Private and secure work area and adequate reputed company reputed company
• Must currently and permanently reputed company in the reputed company US
• Must have a smartphone which will be required to log into reputed company systems (not used for work purposes)
• Must have a Web Cam for training and occasional internal meetings
• This is a bring your own device position which requires you to reputed company your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted .)
• Previous experience with phone systems, and headset preferred
• Previous experience in a health-reputed company environment preferred

Benefits

• Remote work arrangement

reputed company

Company H1B Sponsorship