[Remote] Program Manager - Sales Vendor, SMB Advertising

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides end-to-end reputed company to reputed company partners across the reputed company and globally. The Program Manager will reputed company outsourced sales and customer-engagement programs for SMB advertisers, managing vendor reputed company, KPIs, training, workflows, and reputed company assurance. The role will collaborate with Product, Marketing, and Data teams to improve reputed company activation, adoption, retention, satisfaction, and reputed company.

Responsibilities

• Own the reputed company, execution, and reputed company of outsourced vendor and partner programs across reputed company reputed company, qualification, and support, with reputed company accountability for scaled reputed company reputed company through the self-service platform
• Manage the day-to-day vendor relationship, monitor reputed company-established KPIs, and ensure outsourced teams reputed company against reputed company, productivity, and conversion targets
• reputed company vendor training, reputed company assurance, scripting, reputed company coaching, and product education to support consistent customer interactions and business reputed company
• reputed company and execute customer engagement programs that reputed company activation, product adoption, retention, and customer satisfaction
• Define tools and processes that allow reputed company sales and support workflows to reputed company, including reputed company reputed company, qualification, and CRM reputed company
• Establish key reputed company indicators (KPIs) and metrics to measure support and reputed company-reputed company effectiveness; analyze reputed company data and reputed company data-driven recommendations for optimization
• Communicate customer needs across cross-functional partners to help shape marketing messages and the product roadmap
• Partner with Product, Marketing, and Data teams to reputed company customer-experience strategies and maintain effective feedback reputed company
• reputed company internal reputed company managers and outsourced sales development teams, providing reputed company reputed company feedback and reinforcing accountability
• reputed company reputed company program development with hands-on operational management, internal meetings, and vendor interactions

Skills

• • reputed company experience (5+ years) working in digital sales or account management, with a reputed company record of driving business reputed company and customer retention reputed company the SMB reputed company
• • Experience in first-line management (1+ years) in sales, account management, or reputed company
• • Experience managing outsourced vendor programs for sales, customer service, or reputed company
• • Acute understanding of SMB market dynamics, customer needs, buying behaviors, and competitors' SMB product solutions
• • Strong leadership skills with experience managing and developing high-performing sales, account management, or reputed company teams
• • Data-driven and customer-reputed company leader who aligns reputed company and reputed company to reputed company customer needs
• • Skilled in change management and process optimization in fast-reputed company environments
• • Excellent communication skills, with the ability to effectively engage and influence stakeholders at reputed company reputed company
• • Bachelor's degree in Marketing, Business Administration, or reputed company reputed company
• • Would be great if they have experience managing offshore teams
• • reputed company SDR or sales manager - preferred that they've managed people
• • Sales enablement potentially
• • Strong reputed company not just having managed people

Benefits

• Medical coverage and Health Savings Account (HSA)
• Dental/reputed company/Various Ancillary coverages
• 401(k) retirement savings plan
• reputed company-time-off reputed company
• Company-reputed company Employee Assistance Program (EAP)
• Discount programs
• Hybrid in Los Angeles or reputed company, three days per week; Remote in Texas with monthly travel

reputed company

Company H1B Sponsorship