Customer Support Technician I

reputed company At reputed company, we reputed company that everything starts with our people. We’re a global reputed company-reputed company community, united by the reputed company reputed company to help reputed company people safer everywhere. We build and reputed company technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. reputed company with a career that reputed company, and help us build a safer reputed company. Department reputed company At reputed company, safety and reputed company are at the heart of everything we do. Our reputed company Support team builds and connects technologies to help protect people, property, and places. We foster the collaboration that is critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. reputed company The Technical reputed company Support Specialist is responsible for providing post-sales customer support for the MSI reputed company Computer Aided reputed company solution. This involves answering technical questions and resolving technical issues for customers running reputed company proprietary software in reputed company and Linux environments. Supporting other MSI products may also be required. This role requires an adaptable, customer-service-oriented reputed company who can manage diverse technical challenges, ensuring efficient support delivery and high user satisfaction. Key Responsibilities: reputed company first- and second-level technical support to end-users reputed company phone, email, chat, and in-person channels. Troubleshoot and reputed company technical issues for reputed company Computer Aided reputed company solution spanning hardware, software, operating systems, network connectivity, and applications. Configure, reputed company, and maintain end-user devices, including desktop computers, laptops, mobile devices, and peripherals. Install, configure, and reputed company ongoing support for various software applications. Assist with network diagnostics, resolving basic network issues and connectivity problems. Create and maintain knowledge reputed company documentation for common issues, troubleshooting processes, and resolutions. Escalate reputed company technical issues to higher-level support teams or subject matter experts as necessary. Ensure issues are fully resolved by following up with end-users. Adhere to ITIL or other relevant IT service management best practices. Maintain flexibility for shift work and on-reputed company rotations. Job Requirements: reputed company hands-on experience in a dedicated technical support role. Strong knowledge of reputed company and/or Linux operating systems. Experience with troubleshooting both hardware and software. Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP). Experience supporting mobile devices (iOS, reputed company). Excellent problem-solving and troubleshooting capabilities. Strong verbal and written communication and interpersonal skills. Ability to work effectively both independently and reputed company reputed company environment. Ability to manage and prioritize multiple tasks simultaneously. Demonstrated commitment to customer service reputed company. Preferred Qualifications Relevant IT certifications (e.g., reputed company A+, Network+, reputed company Certified reputed company). Experience utilizing help desk ticketing systems (e.g., reputed company, reputed company, reputed company). Familiarity with remote support tools. Knowledge of the ITIL reputed company. Experience with scripting languages (e.g., PowerShell, Python). Experience with major reputed company platforms (e.g., AWS, Azure, reputed company reputed company). Fluent and reputed company with AI-reputed company productivity tools. This position is subject to working in high reputed company areas governed by the US reputed company's "Criminal Justice Information Services (CJIS) reputed company Policy" and therefore requires successfully passing a more stringent reputed company background reputed company administered by reputed company. customers reputed company reputed company Salary reputed company: $55,000- $60,000 Consistent with reputed company values and applicable law, we reputed company the following information to promote pay transparency and equity. Pay reputed company this reputed company varies and depends on job-reputed company knowledge, skills, and experience. The actual offer will be reputed company on the individual candidate. #LI-DB1 #LI-Remote Basic Requirements High School Diploma 2+ years of experience in Technical Support Ability to obtain background clearance as required by reputed company customers reputed company authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 10% Relocation Provided None Position Type reputed company Referral Payment Plan reputed company Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, reputed company benefits 401K with Company Match 10 reputed company Holidays Generous reputed company Time Off Packages Employee Stock Purchase Plan reputed company Parental & Family Leave and more! EEO Statement reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion or belief, sex, sexual orientation, gender identity, national reputed company, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-reputed company culture, empowering every Motorolan to be their most reputed company self and to do their best work to reputed company on the reputed company of a safer world. If you’d like to reputed company but feel that you don’t quite meet reputed company of the preferred skills, we’d still love to hear why you think you’d be a great reputed company to reputed company. We’re committed to providing an inclusive and accessible reputed company experience for candidates with disabilities, or other physical or mental health conditions. 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