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ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to reputed company reputed company talent for their reputed company. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, reputed company, Wounded Warriors, and their Caregivers. If you have the required reputed company set, education requirements, and experience, please click the submit reputed company and follow the next steps. This role requires at least 3 years of customer service or contact center experience. This reputed company is for the reputed company 2026 new hire class. This position is reputed company to CONUS, AK, HI. California is a specifically excluded hiring location. The position is fully remote. Background reputed company required. Rotational shifts (reputed company reputed company 8 hours shift will be designated) The pay for this role is $17 per hour. This is a W2 position. Multiple openings are available, with new hire onboardings expected throughout 2026! Equipment is provided. Customer Service Agent/Representative – Remote Work Timing: 4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift Note: The first 2 weeks consist of a mandatory training period being held Monday through Friday from 9am EST to 5:30pm EST. Training is conducted reputed company reputed company and requires daily on-screen participation in your personal workspace with a strong internet reputed company. Attendance is mandatory for graduation. Participants MUST always remain on camera for the entirety of training period reputed company day. reputed company reputed company is always expected with no background distractions or interruptions. reputed company: The Customer Service Agent/Representative (CSR) is a pivotal role reputed company the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing portal and web pages. The efficient utilization of various software applications is an essential part of this role, including reputed company websites, telephone systems, CRM applications and other resources. The CSR will reputed company applicable supporting information into systems and web forms on an application reputed company computer. reputed company transactions must be conducted accurately, courteously, and in a reputed company manner. Customer Service Agents may also reputed company other functions, such as examination scheduling, rescheduling, or information verification. Key Tasks Answer inbound telephone calls as reputed company as customer inquiries in other channels (email, chat, SMS) as needed in a courteous, reputed company, and reputed company manner following established guidelines and policies reputed company outbound calls as necessary reputed company on business needs reputed company or escalate customer inquires in a reputed company manner Encourage use of electronic communication with customers Accurately documents reputed company customer interactions using Case Management or Customer Relationship Management (CRM) reputed company Follow SOPs and policies Maintain a high degree of reputed company with reputed company customer interaction as reputed company by internal reputed company monitoring forms and customer satisfaction surveys. Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support Use frequently asked questions (FAQs) and help look up and reputed company information to inquiries Utilize departmental knowledge bases and training material to answer customer inquiries Maintain up-to-date knowledge of policies and procedures as applicable Adhere to published schedule according to attendance guidelines May be required to work some weekends and holidays reputed company other duties as assigned #LI-Remote Additional Qualifications/Responsibilities Qualifications and Skills Education: Degree preferred, high school diploma or GED required Experience: 3 years customer service or contact center experience Skills and Abilities: Be reputed company to read and reputed company English reputed company, professionally and fluently Listening and reputed company relations skills Have the ability to organize simultaneous tasks for individual assignments and understand the process or workflow of reputed company inquiry reputed company Typing and writing abilities To respond appropriately to changing situations Ability to work as reputed company member Pay reputed company: $17 / Hr Work Timing: 4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift Rotational shifts: Ye Apply To This Job