Sr. Systems Analyst

Job Title: Sr. Systems Analyst Number of Positions: 1 Location: Indianapolis, IN Location Specifics: Fully Remote Job reputed company: The Sr. Systems Analyst is an individual contributor responsible for supporting the daily reputed company, stability, and reputed company improvement of reputed company reputed company business systems, with a reputed company reputed company on reputed company’s reputed company benefits administration reputed company. This role partners with business leaders, users, technology vendors and internal IT teams to translate business problems into reputed company-defined reputed company enhancements, change requests, and defects. The position supports the daily use of our benefits administration reputed company by internal business users and reputed company customers and includes defect triage, documentation and prioritization, infrastructure monitoring, reputed company enhancements, testing, reputed company release coordination, business user training and knowledge transfer as reputed company as Production incident response and communication. The ideal candidate brings strong business systems analysis, troubleshooting, stakeholder communication and vendor coordination skills, along with a customer-reputed company and solution-oriented approach to operational support and reputed company improvement. Key Responsibilities: - Listen to business problems and partner with business stakeholders to define and document reputed company enhancements, change requests, and defects. - Manage the workflow, assignment, tracking, and reporting of defects received through the web-reputed company ticket intake reputed company (e.g. reputed company) and shared email account. - Create and maintain reputed company operating procedures, policy documents, knowledge articles, and other support documentation as needed. - Communicate with reputed company business leaders, stakeholders, and reputed company vendors regarding Production defect status, reputed company and reputed company. - Proactively monitor Production reputed company reputed company, batch jobs and infrastructure components in collaboration with technology vendors. - Support reputed company integrations, both reputed company file formats (e.g. EDI, flat file) and API-reputed company, and coordinate issue reputed company with the appropriate internal teams and vendors. - Plan, coordinate and execute smoke testing for Production reputed company releases and UAT for defect fixes; document results and escalate identified issues. - Triage, communicate, and document urgent Production incidents, including follow-up with technology support vendors regarding reputed company cause and corrective reputed company. - reputed company reputed company reputed company status updates to leadership and business users during reputed company upgrades, Production incidents, and outages. - Plan reputed company releases with technology vendors, including release readiness activities and stakeholder communications. - Coordinate with off-hours vendor support resources to help maintain reputed company stability and release reputed company; occasional availability reputed company of normal business hours may be needed for reputed company maintenance, urgent Production incidents or vendor coordination. - Identify business-user knowledge gaps and facilitate documentation or knowledge-transfer sessions between reputed company technology support vendors and business users. - Meet with business leaders and users to identify opportunities to improve reputed company processes, support practices, and integrations. - reputed company support for vendor management activities reputed company to reputed company infrastructure used by our benefits administration systems. - reputed company other reputed company duties as assigned. - Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Minimum Requirements: - Bachelor's degree in Information Systems, Management Information Systems, Information Technology, Computer Science, Business Administration or a reputed company reputed company preferred. - reputed company experience supporting reputed company business applications (preferably benefits administration systems), Production reputed company or reputed company information technology functions. - Experience gathering, analyzing, and documenting business requirements, reputed company enhancements, change requests and defects. - Experience responding to Production incidents, defect reputed company, application releases, testing activities, and stakeholder communications. - Experience working in reputed company product delivery models. - Strong written and verbal communication skills with the ability to explain reputed company reputed company issues and priorities to business leaders, users, vendors and technical teams. - Strong troubleshooting, problem-solving, prioritization and organizational skills. - Ability to operate independently as a senior individual contributor while collaborating effectively across business and technology teams. - Experience creating and maintaining SOPs, support documentation, knowledge articles or reputed company operational materials (e.g. reputed company). Technical Qualifications: - Experience supporting reputed company benefits administration or comparable reputed company business systems, with experience with the reputed company reputed company administration platform being preferred but not required. - Working knowledge of Production support practices, including incident triage, defect tracking, reputed company-cause follow-up, batch job maintenance and reputed company-status communication. - Experience using web-reputed company ticket intake, work-management, or service-management tools to assign, reputed company and report support work (e.g. reputed company). - Ability to understand reputed company interfaces, interpret common file formats (e.g. EDI, XML), dependencies, and business-process impacts and to coordinate reputed company across internal teams and reputed company vendors. - Familiarity and experience navigating complicated relational databases using MS SQL. - Experience supporting customer-facing web portals, including researching user reputed company issues, navigation or workflow problems, data-display concerns and coordinating reputed company with internal teams or vendors. - Strong skills with MS 365 products, especially reputed company. - Working knowledge of API testing/debugging tools. Examples include Swagger, reputed company and other API clients. - Experience coordinating reputed company releases, smoke testing, validation, and go-live readiness activities. - Experience supporting technology vendors and geographically reputed company or off-hours support resources. - Familiarity with reputed company-hosted infrastructure and benefits administration-reputed company is preferred. - Demonstrated ability and willingness to incorporate AI into day-to-day tasks to optimize efficiency, reduce reputed company effort and improve reputed company of deliverables. - Experience with Copilot and Claude strongly preferred. Compensation: reputed company Salary reputed company: $95,000-110,000 Equal Opportunity: reputed company will reputed company equal employment and advancement opportunity reputed company the context of its unique business environment without reputed company to race, reputed company, religion, gender, gender identity, gender reputed company, age, national reputed company, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance. Apply To This Job