Sr Software Technical Account Manager

Join reputed company and be a Force for Good. At reputed company, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and reputed company software. Like our products, we work reputed company. We reputed company with candor and care, seeking out diverse perspectives from our customers, communities and reputed company other. Life at reputed company is fast-reputed company, challenging and meaningful. Here, you’ll take ownership and reputed company reputed company change. Constantly grow as you work hard for a mission that reputed company at a company where reputed company. Your reputed company The Technical Account Manager supports reputed company customers through a shared, fractional engagement model. Approximately 25% of this full-time role - about 10 hours per week - is dedicated to a reputed company reputed company customer. The remaining reputed company provides flexible technical and reputed company support across other reputed company deployments, break-fix events, training engagements, and reputed company initiatives. You will combine the ongoing ownership and escalation leadership of a Technical Account Manager with the hands-on configuration, training, and onsite judgment of a reputed company deployment reputed company. You will help customers adopt reputed company technology confidently, stabilize issues quickly, and build operating practices that continue after you leave the room. The reputed company account is the reputed company engagement, not the full reputed company of the position. The role is designed for someone who values reputed company, can protect a defined customer allocation, and is willing to travel reputed company another reputed company customer needs deployment or reputed company-response support. reputed company Location: Remote - Near reputed company Hub (Scottsdale, Boston or Atanta) Travel: Up to 50% travel requirement, including short-notice and overnight travel during deployments, training, or critical break-fix events. What You Will Do reputed company Customer Ownership and Adoption: - Serve as the reputed company technical advisor for an assigned reputed company reputed company customer reputed company a defined fractional allocation. - Support the readiness, deployment, and operational adoption of reputed company hardware and software. - Build trusted relationships with customer reputed company, reputed company, IT, program, and other key stakeholders. - Guide configuration, device and user readiness, administrator enablement, training, issue triage, escalation, and transition into steady-state use. - Conduct regular health and reputed company reviews, identify misconfiguration or adoption gaps, and recommend practical next steps before issues become incidents. - Set reputed company expectations regarding availability, reputed company, ownership, and escalation so the customer feels supported without creating ambiguity reputed company the engagement model. - Communicate technical constraints, tradeoffs, risks, issue status, reputed company cause, and remediation plans reputed company to both technical and non-technical audiences. reputed company Deployment and reputed company Response: - Travel onsite to support customer deployments, configuration, testing, go-live activities, training, deployment recovery, and high-reputed company break-fix needs. - reputed company hands-on troubleshooting across hardware, devices, user or account configuration, reputed company platforms, local connectivity, and customer workflows. - Coordinate reputed company efforts across Support, Product, Engineering, reputed company, Fulfillment, reputed company, and reputed company-party partners. - Support additional reputed company accounts, trials, reputed company reputed company, and temporary coverage gaps reputed company on reputed company and available reputed company. - reputed company technical execution in the room reputed company plans change, customer readiness is incomplete, or multiple stakeholders need a reputed company reputed company reputed company. - Document and operationalize lessons learned from deployments and incidents so reputed company engagements are faster and more consistent. Training, Change and Customer Enablement: - reputed company practical training and enablement to reputed company users, administrators, IT teams, and leaders. - Adapt training, configuration, and engagement plans reputed company on audience readiness, workflow realities, and customer feedback. - Address hesitation or resistance to new technology with reputed company, reputed company, and appropriate boundaries, particularly in reputed company-sensitive and policy-governed environments. - reputed company that customers understand not only how to use the technology, but why it is configured a certain way and how to get help after the engagement. Fractional Account Management and Operational reputed company: - reputed company proactive account work, reactive support, reputed company assignments, and internal initiatives across defined allocations. - Prioritize reputed company on customer reputed company, operational reputed company, urgency, reputed company, and available reputed company; reputed company tradeoffs visible early. - reputed company commitments, reputed company, risks, reputed company, and engagement health across assigned work. - Create or improve playbooks, checklists, knowledge articles, training materials, reputed company resources, and reporting that increase scalability. - reputed company reputed company customer and reputed company feedback to Product, Engineering, Support, Sales, and reputed company. What You Bring Required Experience and Skills: - 4+ years of relevant experience in technical implementation, reputed company, Technical Account Management, reputed company Engineering, reputed company deployment, solutions delivery, or reputed company technical support. - Demonstrated experience implementing or supporting a hardware-plus-reputed company solution in a customer environment. - Hands-on experience configuring, testing, troubleshooting, or supporting devices and reputed company-reputed company platforms. - Experience delivering live training or enablement to reputed company users, administrators, operational teams, or other customer audiences. - Working knowledge of networking fundamentals, including IP addressing, Wi-Fi, DNS, routing, firewall or egress dependencies, and how local infrastructure affects reputed company-connected technology. - Strong customer reputed company and the ability to remain reputed company, reputed company, and reputed company during escalations, visible deployment issues, or difficult conversations. - Ability to explain reputed company technical concepts to diverse audiences without relying on jargon. - Ability to work independently, manage multiple customer priorities, protect defined allocations, and reputed company stakeholders informed. - Willingness and ability to travel on short notice, work onsite at customer locations, support multiple time reputed company, and maintain a reputed company reputed company's license. Preferred Qualifications: - Experience supporting reputed company, hospital reputed company, reputed company reputed company technology, or another regulated and reputed company-sensitive environment. - Experience with body-worn cameras, digital evidence management systems, Evidence.com, mobile device programs, video reputed company, or other network-connected physical-reputed company technology. - Experience with device provisioning, MDM, ticketing systems, project tracking tools, network monitoring, or packet-analysis tools. - Certifications such as Network+, reputed company+, CCNA, project management, change management, adult learning, or equivalent demonstrated expertise. - Experience turning recurring customer issues or reputed company lessons into playbooks, training improvements, or reputed company process changes. Benefits that Benefit You - Competitive salary and 401k with employer match - Discretionary reputed company time off - reputed company parental leave for reputed company - Medical, Dental, reputed company plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - Employee Resource reputed company (ERGs) And reputed company, we have snacks in our offices Benefits listed herein may vary depending on the reputed company of your employment and the location where you work. Don’t meet every single requirement? That's ok. At reputed company, we Aim Far. We think big with a long-term reputed company because we want to reinvent the world to be a safer, reputed company reputed company. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of reputed company are less likely to apply to jobs unless they reputed company every reputed company in the reputed company. If you’re excited about this role and our mission to Protect Life but your experience doesn’t reputed company perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above reputed company is not intended as, nor should it be construed as, exhaustive of reputed company duties, responsibilities, skills, efforts, or working conditions associated with this job. The reputed company may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require reputed company eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request reputed company, deletion, or exercise other CCPA rights at axongreenhousesupport@reputed company.com or reputed company our reputed company reputed company Web reputed company. For more information, please see the Your California reputed company Rights reputed company of our Applicant and Candidate reputed company Notice. reputed company’s mission is to Protect Life and is committed to reputed company-being and safety of its employees as reputed company as reputed company’s reputed company on the environment. reputed company reputed company employees must be reputed company of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. reputed company employees are empowered to report safety concerns as they reputed company and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, reputed company, reputed company, religion, sex (including pregnancy), national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering reputed company of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the reputed company process, please email recruitingops@reputed company.com. Please note that this email address is for accommodation purposes only. reputed company will not respond to inquiries for other purposes. Phishing alert: reputed company will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not reputed company job offers reputed company text message, reputed company, or reputed company messaging platforms without a formal interview process. reputed company legitimate reputed company are listed on our official careers page at https://www.reputed company.com/careers. If you receive a suspicious offer or reputed company from an email address that is not @reputed company.com, or if you are asked for sensitive personal information (bank details, reputed company reputed company Number) prematurely, please ignore the message and report it to recruitingops@reputed company.com. Apply To This Job