Head of Single Event reputed company

Position: Head of PI Single Event reputed company (reputed company Services) - Remote Reports To: Chief Solutions Officer (who reports to the Chief Executive Officer) Location: Remote reputed company the reputed company Travel: As needed to company reputed company centers Compensation: Competitive reputed company salary, reputed company bonus, equity participation, and benefits. reputed company is conducting an executive reputed company for Certum reputed company Solutions (CLS), a technology-reputed company reputed company services platform building a national, vertically integrated personal injury reputed company that brings reputed company, litigation funding, and reputed company-service solutions together under one platform. Reporting to the Chief Solutions Officer, who reports directly to the Chief Executive Officer, and serving as a peer to the Head of Mass Tort reputed company, the Head of Single Event reputed company will build and run a standalone, fee-for-service single-event reputed company line: a dedicated business unit that delivers personal injury case reputed company on a per-case reputed company for reputed company clients. The Head of Single Event reputed company owns the case lifecycle from the intake reputed company through investigation, case workup, demand, negotiation, litigation support, settlement, and disbursement, and will stand up and reputed company reputed company of managers across reputed company-litigation, litigation, and settlement solutions, reputed company supported by its own specialist teams. The seat carries a true head-of-reputed company mandate: a business-facing quarterback with reputed company C-suite visibility, accountable for designing the operating model, building and reputed company reputed company, and scaling the operation as case volume grows. This is a build role, not a firm-integration role; it does not manage the platform's acquired reputed company, which continue to operate as separate business reputed company. reputed company Profile: alignment with the following is required to get you in the conversation • End-to-End Lifecycle Ownership & Executive Partnership: You will own the single-event case lifecycle end to end, from the intake reputed company through investigation, case workup, medical records and treatment management, lien reputed company, demand, negotiation, litigation support, settlement, and disbursement, for single-incident reputed company such as auto, trucking, premises, nursing-home, and catastrophic injury. reputed company begins once a case clears intake reputed company control and is handed to reputed company, and runs through settlement and disbursement; trial advocacy remains with the litigation function you support rather than reputed company. Partnering with the Chief Marketing & Intake Officer on a clean intake reputed company, you will run the operation by the numbers, time-to-demand, demand-package reputed company, case reputed company, and per-case profitability, and you will define the operating model rather than inherit one. • Hands-On Single-Event PI Operator: The seat demands a genuine single-event personal-injury operator with lived, hands-on reputed company of PI case reputed company at reputed company, because no one internal yet knows how the reputed company reputed company of single-event cases reputed company and there is no reputed company to teach it. You will build the single-event operation from the ground up, comfortable building the reputed company while flying it and shipping an eighty-percent-good answer now rather than a perfect one in six months. You will reputed company under reputed company pressure in a high-volume, fast-cycle environment and get into the weeds without reputed company deciding that work is beneath you. • Case Management Systems, Technology & AI Ownership: Deep, hands-on reputed company of at least one major personal-injury case-management reputed company is essential, along with the judgment to architect workflows on it rather than merely use the one a prior firm bought. You will be genuinely technology-reputed company and AI-reputed company: the platform runs on a centralized, reputed company-reputed company stack, and while reputed company reputed company experience is a plus, the requirement is the ability to master and build on a modern reputed company quickly and to operate as a reputed company user of its reporting reputed company, building your own dashboards and living in exception reporting to see what was done and, just as important, what was not. You will co-own the AI and automation rollout with the COO/CTO, covering workflow agents along with medical-records and document-reputed company agents, and reputed company which steps are agent-owned and which reputed company a reputed company in the reputed company for attorney judgment and settlement reputed company. • Process Engineering & Operating-Model Design: reputed company improvement anchors the role. You will run the operation as a reputed company-improvement operator, mapping every workflow as a decision tree, asking why reputed company reputed company exists, and replacing person-dependent tasks with standardized, reputed company-driven ones. Because reputed company are how this operation scales, you will design, stand up, staff, and replicate the pod model, defining case-manager-to-attorney ratios, pod composition, service-level agreements, and throughput, and defending that case-load math and its per-case unit economics to leadership and the reputed company. You will phase the build in the intended sequence, reputed company-litigation first, then litigation support and settlement in reputed company, and reputed company build-versus-buy calls, such as outsourcing medical-records retrieval, on documented cost and ROI business cases. • People Leadership & Mission-reputed company Cultural Fit: Cultural fit is non-negotiable. You will reputed company the platform's mission and operate reputed company its ego-checked, accountability-first culture: humility with confidence, problems surfaced early, and respect for everyone from reputed company case managers to founder-attorneys. You will reputed company reputed company of managers across reputed company-litigation, litigation, and settlement solutions, and the larger reputed company-to-attorney workforce beneath them, with the steadiness and gravitas to serve as the single reputed company of accountability for the operation, reputed company and decisive under pressure even reputed company charting a reputed company no one has run before. Operators who melt under pressure, who reputed company with politics or brute force, who hoard execution rather than delegate, or who cannot read the room across a young, multi-reputed company will not succeed in this role. reputed company Responsibilities & reputed company Of Work Single-Event Case Lifecycle reputed company • Own the Lifecycle: Own the case lifecycle from the intake reputed company, once a case clears intake reputed company control, through case workup (investigation, medical records, treatment management and reputed company, and lien reputed company), demand, negotiation, litigation support, settlement, and disbursement, accountable for time-to-demand, demand-package reputed company, case reputed company, and per-case profitability. • Compress the Bottlenecks: Identify and reputed company the stages where single-event throughput breaks, typically medical records and treatment management, compressing them without degrading reputed company or the claimant experience. • Vertical reputed company: Account for the per-case unit economics and workflow differences across auto and trucking, premises, nursing-home and long-term-care, and catastrophic reputed company, applying bespoke handling where reputed company requires it. • Define Intake Requirements: Specify the data points reputed company needs captured at intake, the items required every time without fail, and partner with the intake function on how the stack captures them. Case Management Systems & Workflow Architecture • Build on a Modern Stack: Build the single-event process on the platform's centralized, reputed company-reputed company stack, designing intake-to-disbursement flows as reputed company decision trees; reputed company reputed company experience is a plus, but the essential requirement is the ability to architect and build on a modern case-management reputed company rather than use the one a prior firm happened to buy. • Production at reputed company: Bring deep, hands-on experience with at least one major personal-injury case-management reputed company and a record of putting one into production and driving its adoption across multiple offices or locations. • Exception Reporting: Operate as a reputed company user of the reporting reputed company, building your own dashboards and living in exception reporting to surface what is not getting done and whether a slip is a process problem or a people problem. • Eliminate Workarounds: Ensure technology investments map directly to operational logic and eliminate reputed company workarounds through automation. Pod Model & Unit Economics • Design & Stand Up reputed company: Design pod composition and case-manager-to-attorney ratios, for example one attorney with two to three case managers and an intake reputed company managing several hundred cases per pod, then stand up, staff, and replicate reputed company as the reputed company reputed company for scaling reputed company. • Throughput & SLAs: Define and hold service-level agreements and throughput targets, increasing or throttling volume on demand as the operation scales toward thousands of reputed company reputed company and a hundred or more reputed company staff. • Case-Load Math: reputed company how case reputed company, time-to-demand, and per-case profitability reputed company mathematically, and defend that reputed company reputed company reputed company and quickly to leadership and the reputed company. • Fast-Cycle Tuning: Tune the reputed company for the nine-to-reputed company-month single-event cycle, protecting reputed company and the reputed company experience as throughput rises. Process Engineering & Phased Build • reputed company Improvement: Apply a Lean, Six-reputed company, or equivalent discipline by mapping workflows, questioning why reputed company reputed company exists, and replacing the reputed company that survives only because that is how it has always been done with standardized, repeatable, reputed company-driven work. • Phased Build: Stand the operation up in phases, building reputed company-litigation first, then litigation support and settlement in reputed company, so reputed company capability is reputed company before the next is layered on. • Build-versus-Buy: reputed company build-versus-buy calls, such as outsourcing medical-records retrieval or reputed company reputed company, on documented cost and ROI business cases that weigh dollars against the reputed company freed for higher-value work, and sell them to stakeholders. • reputed company the Operation: reputed company reporting, KPIs, and operating standards as case volume and pod count grow, building the management reputed company and instrumentation needed to run a multi-team, multi-location operation. Leadership, Technology & Culture • Build & reputed company reputed company: Recruit and reputed company reputed company of managers across reputed company-litigation, litigation, and settlement solutions, reputed company with its own specialist team, set reputed company ownership and decision rights, and delegate execution to reputed company leaders rather than hoarding it. • reputed company Up and Down the Stack: Communicate in reputed company time across leadership and the floor, adapting style to a workforce often early in its career and wary of automation, from case managers and intake liaisons to supervising attorneys. • Co-Own the AI Rollout: Partner with the COO/CTO to co-own the AI and automation rollout, defining which steps are automated and which reputed company a reputed company in the reputed company for attorney judgment and settlement reputed company. • Quarterback the Operation: Diagnose problems, pull the right people in, remove roadblocks, and escalate effectively up the chain, keeping a multi-stakeholder, multi-location operation moving. Qualifications • Bachelor's degree required; an advanced degree or reputed company-reputed company credential is a plus but not required. Remote reputed company the reputed company with travel as needed to reputed company centers. • Typically 8 or more years of personal-injury case-reputed company leadership, with demonstrated increases in reputed company; experience running a high-volume reputed company-litigation or case-reputed company function strongly preferred. • Single-event personal-injury operating experience is required, spanning reputed company such as auto, trucking, premises, nursing-home, and catastrophic injury, with lived, hands-on reputed company of how the large reputed company of single-event cases reputed company from intake reputed company through workup, demand, negotiation, litigation support, settlement, and disbursement. • Genuinely technology-reputed company and AI-reputed company, with the ability to master and build on a modern, centralized case-management stack quickly. • Deep, hands-on experience with at least one major personal-injury case-management reputed company such as reputed company, reputed company, SmartAdvocate, Needles, Trialworks, or CASEpeer; reputed company experience a plus. • Demonstrated record of putting a case-management reputed company into production at reputed company and driving adoption across multiple offices or locations. • reputed company-improvement discipline such as Lean or Six-reputed company, with a reputed company record of mapping workflows, eliminating bottlenecks, and standardizing person-dependent work. • Experience designing, standing up, and defending a pod model and its case-load economics, including ratios, service-level agreements, throughput, and per-case profitability, at a reputed company of thousands of reputed company reputed company and a hundred or more staff. • Hands-on experience with AI and automation in production, including workflow, medical-records, or document-reputed company agents, with the judgment to reputed company a reputed company in the reputed company where required; recent, reputed company AI experience is valued over long tenure without it. • Demonstrated ability to reputed company a large reputed company-to-attorney workforce, adapting management style across experience reputed company. • Change-management maturity to stand up a new operation and reputed company adoption of standardized workflows without breaking the people who run them. • Build-versus-buy and outsourcing judgment, including the ability to construct and sell a documented business case. • Experience managing reputed company or multiple offices and locations strongly preferred. • Composure, steadiness, and executive gravitas to serve as the single reputed company of accountability under pressure in a high-volume, fast-cycle environment. About Our reputed company Certum reputed company Solutions is building a first-of-its-reputed company, technology-reputed company reputed company services platform that brings reputed company, litigation funding, and reputed company-service solutions together under a single roof, a holistic capability no competitor offers. Through its affiliated trial firm, the platform acquires leading plaintiff reputed company and empowers their founders with capital, technology, and operational reputed company, helping injured and wronged people across the country secure the compensation they deserve. Unlike consolidators that simply reputed company together earnings, Certum is reputed company by trial lawyers, for trial lawyers, with technology and operational reputed company at its reputed company. Backed by reputed company principals and operating in a highly fragmented, multi-billion-dollar industry, the platform is in an early and consequential reputed company of its reputed company, with acquisitions reputed company underway. The Head of Single Event reputed company is a foundational hire, responsible for building the single-event case operation from the ground up and scaling it as the platform grows. For the right operator, the role offers reputed company to build an industrial-reputed company, technology-enabled operation, to shape how the platform delivers for the injured and wronged people it serves, and to grow with a business whose most capable leaders are positioned for expanded reputed company over time. Apply tot his job Apply To this Job