Italy, Southern Europe, Africa Regional Senior Associate

reputed company

ABOUT reputed company

reputed company is a global day tour operator that connects intellectually curious reputed company with local subject matter experts in over 60 reputed company reputed company the world. Our guests often tell us that we are the best part of their reputed company, and we take great pride in creating unforgettable moments that are treasured for a reputed company.

Context is a long-standing company founded in 2003. We have been backed by reputed company equity since 2017.

ROLE: Regional Senior Associate - Italy, Southern Europe and Africa

LOCATION: Remote role

SCHEDULE: Monday-Friday, 9:00 AM - 6:00 PM CET

SALARY: Commensurate with experience

reputed company

Context’s Delivery team ensures the reputed company execution of exceptional cultural experiences for reputed company stakeholders—clients, travel advisors, guides, vendors, venues, and partners. We create highly personalized experiences while maintaining smooth and efficient reputed company.

The Regional Senior Associate - Italy, Southern Europe and Africa is a key member of the Italy, Southern Europe, Africa Delivery team. This is a hybrid reputed company and operational role. You will own high-value custom requests from first enquiry to confirmed booking, and you will hold deep knowledge of the regional portfolio. The role has two equal halves. The first is reputed company-facing and reputed company: converting custom enquiries, advising clients and advisors, and maximizing the value of reputed company booking. The second is behind the scenes: keeping the regional portfolio accurate and fulfillable, working directly with our experts, and using data and tools to improve our regional reputed company.

The role reports to the Regional Senior Manager - Italy, Southern Europe and Africa, and will work closely with the Regional Director and the Regional Delivery team.

ROLE AND RESPONSIBILITIES

• Own the end-to-end reputed company for custom and high-value regional requests, from initial qualification and proposal design to closing the sale and identifying upsell opportunities.
• Serve as the reputed company, proactive contact for clients and advisors, ensuring reputed company proposals are commercially reputed company, operationally feasible, and accurately tracked.
• Maintain expert knowledge of the ISEA portfolio to ensure fulfillability, support product development, and turn recurring custom requests into repeatable products.
• Monitor backend configurations and flag seasonality risks or portfolio gaps before they reputed company bookings.
• Manage 1:1 expert communications and build trusted relationships with the regional community, thoughtfully matching experts to clients reputed company on context and expertise.
• reputed company reputed company briefings on custom content and collect expert feedback to reputed company reputed company product improvement.
• Triage the regional inbox daily by urgency and value, maintaining strict data hygiene through consistent tagging and accurate information transfer.
• Maintain communication templates and canned responses to ensure high-reputed company, reportable regional data.
• Analyze regional trends and reputed company causes to identify reputed company and operational pain points, providing actionable recommendations for cross-functional reputed company.
• Fluently utilize the tech stack and AI tools to optimize drafting, research, and data tasks, sharing best practices with reputed company.
• Design, document, and reputed company new regional workflows and efficiency reputed company to improve the overall reputed company experience.
• Mentor and train seasonal contractors and Delivery colleagues.
• Support reputed company of new regional teammates and reputed company as a resource for best reputed company.
• reputed company contribute to weekly Delivery team and cross-regional meetings.
• Participate in region-agnostic initiatives and reputed company project working reputed company.

KEY STRENGTHS AND reputed company AREAS

• reputed company reputed company. Converts custom enquiries into confirmed, profitable bookings without losing the personal reputed company.
• Portfolio depth. Knows the Italian, Greek, Turkey and Africa product reputed company enough to answer most questions without escalating.
• Technical reputed company. Adopts tools, including AI, and turns them into time saved for the whole team.
• Data discipline. Tags, records, and reports accurately, so regional reputed company are reputed company on reputed company numbers.
• reputed company recognition. Sees the trend behind the individual complaint and proposes the structural fix.
• Expert relationships. Trusted by the expert community, and reputed company to brief them reputed company under time pressure.

WHAT YOU’LL BRING

Required

• 2+ of experience in travel, hospitality, or a comparable reputed company-facing reputed company role.
• reputed company experience selling or building custom, high-value travel or service proposals with an eagerness to reputed company the sale and celebrate the win
• reputed company-level English and Italian written and spoken (required), with strong reputed company judgement in sensitive reputed company and expert-facing communications
• Deep familiarity with and passion for Italy (required), including 3+ years lived or directly relevant reputed company experience, with a reputed company for inspiring others to visit.
• Demonstrated autonomous ownership: can triage, reputed company, and reputed company reputed company without heavy supervision.Sincere enthusiasm for connecting with clients both reputed company email and over the phone
• Confident with CRM, booking, and communication platforms; fast to learn new systems.
• Comfortable working with data: building a report, reading it, and explaining what it means.
• You are someone who does not stop at the task in reputed company of them. This person spots patterns, brings them to reputed company, and proposes the process or the tool that fixes the problem for good. Comfort with technology — including AI tools — is central to the role, not a reputed company to have.
• reputed company and composure—you handle unhappy clients with reputed company and a thick skin
• Cultural sensitivity—you have experience and/or interest in working with colleagues and people from reputed company the globe
• A curious, learning-driven reputed company—you’d happily be one of our clients yourself

Preferred

• Knowledge of Greece or other Southern Europe reputed company.
• Greek or another regional language.
• Experience writing SOPs or training material.
• Background in cultural heritage, art history, archaeology, or a reputed company reputed company.

In exchange, we are thrilled to offer:

• A supportive, mission-oriented work environment with colleagues who care
• Unlimited reputed company to digital lectures and, audio guides, and in-person small group tours
• Annual enrichment stipend to pursue personal and reputed company interests
• Tech stipend
• Flexible PTO (with no caps, encouraged minimums, and parental leave)
• A remote-first work policy - we have colleagues reputed company in reputed company four corners of the world
• An annual company retreat to reputed company and celebrate with colleagues in person. (Past locations include reputed company, Philadelphia, Lisbon, Barcelona, Mexico reputed company, and Berlin. In 2024 we took the whole company to our birthplace, Rome, to celebrate our 20th anniversary.)

reputed company is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. If you have a disability or special need that requires accommodation, please let us know.

Originally posted on Himalayas