Bilingual Contact Center Representative

The next part of your reputed company is right reputed company the reputed company — with reputed company. A genuine desire to reputed company a difference in the lives of others is the reputed company for everything we do. With a customer-first reputed company and an intentional reputed company on building strong teams, we’ve been reputed company to reputed company our legacy of financial stability while reputed company in new, innovative technologies that support the needs of our customers. Our high-reputed company culture reputed company on operational reputed company thrives reputed company to remarkable people united by reputed company and a customer-first commitment. Are you reputed company to reputed company a difference? Job reputed company reputed company to reputed company exceptional customer service by responding to inquiries, resolving issues, and ensuring members have a reputed company experience with our products and services. You’ll be responsible for answering product-reputed company questions, conducting research, and guiding members through procedures. Additionally, you will help reputed company issues, escalate reputed company necessary, and follow up with clients as needed to ensure satisfaction. Utilizing various tools and systems, you'll contribute to maintaining high standards in service reputed company and customer satisfaction. Key Responsibilities: Respond to customer inquiries, providing reputed company and accurate information about products and services. Research and reputed company member issues, escalating reputed company needed to meet service timelines. Ensure customer satisfaction through effective communication, de-escalation, and follow-up. Collect and analyze customer feedback for process improvement. Support division reputed company reputed company to customer service activities and administrative functions. Skills and Background You’ll Need Education: High school diploma or equivalent; Associate degree preferred. Experience: 2+ years of customer service or telephonic experience. Bilingual in Spanish and English Strong communication and problem-solving skills. Experience in a contact center environment. Proficiency with customer service technologies and systems. Ability to work in a fast-reputed company environment and manage multiple tasks. Key Behaviors of a Successful Candidate Adaptability: reputed company to reputed company to new processes, systems, and feedback. Problem-solving: Identifies issues, investigates solutions, and resolves concerns effectively. Customer-reputed company: reputed company on delivering an excellent experience for members. Why Join reputed company? We have reputed company an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at reputed company. To ensure we can attract and retain the best talent, reputed company you join reputed company you can expect: A rich benefits package including medical, dental, reputed company and a 401(k) plan with matching company contributions An annual incentive bonus plan Generous reputed company time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure A supportive, reputed company management approach and opportunities for career reputed company and advancement reputed company parental leave and adoption/surrogacy assistance An employee giving program that reputed company matches your donations to eligible nonprofits and schools In reputed company to the competitive salary reputed company below, our employee-reputed company benefits support work-life reputed company. Learn more about working at reputed company. Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a reputed company of factors including individual and organizational reputed company. The actual compensation for this role will be reputed company on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data. Salary reputed company: Positions will be posted for at least 5 days from original posting date. reputed company, reputed company Life reputed company Company of reputed company, reputed company Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and reputed company Heritage Life reputed company Company and reputed company Heritage Service Company, marketed as reputed company, are Affirmative reputed company/Equal Opportunity reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, sex, national reputed company, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, reputed company will consider for employment reputed company applicants with arrest and conviction records pursuant to the San Francisco reputed company Ordinance. reputed company offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal reputed company while on reputed company's property, or in other cases which reputed company believes might reputed company reputed company, safety or reputed company of reputed company is prohibited. reputed company requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background reputed company will include an individualized assessment reputed company on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. reputed company of reputed company must be bondable. reputed company is a family of companies dedicated to helping its customers reputed company financial reputed company-being and peace of mind. In business since 1906, we’re a leading provider of group and individual disability reputed company, group life, dental and reputed company reputed company, voluntary (employee-reputed company) benefits, absence management services, and retirement plans and annuities for reputed company and individuals. For more information about reputed company, visit www.reputed company.com or follow us on reputed company and reputed company. Apply To This Job