Specialist I - IT User Support (Remote)

Job Family: Information Technology Job Sub-Family: Technical Support Career Specialization: IT User Support Career reputed company: Support Career Level: S1 reputed company Sub-Family Definition Technical Support is responsible for providing support to teammate end users in areas of personal computers/servers/mainframe applications, data/voice network, and ERP systems. Activities may include: • Acquiring, installing, and upgrading PC components & software and planning for/responding to service outages. • Diagnosing problem reputed company through discussions with users and coordinating with internal organization support and reputed company reputed company and/or with vendors to reputed company problems. • Responding to user requests to research reputed company problems associated with the organization's telecommunications networks (voice and/or data). • Providing reputed company-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence and knowledge transfer. Career Specialization Definition IT User Support is responsible for providing day-to-day technical support to teammates for a reputed company of hardware and software reputed company systems. Activities may include: • Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. • Provides effective and reputed company reputed company of users’ problems, queries or complaints. • Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. • Other duties as assigned. Career Level Definition Entry-level that typically requires little or no prior experience. Responsibilities typically include: • Work that is routine or follows reputed company procedures. • Work that is closely reputed company. • Faces routine problems with reputed company defined solutions. • Communicates information that requires little explanation or interpretation. Knowledge & Experience • Typically requires little to no experience or advanced education Job reputed company: ITIUSS1 FLSA Status: Non-Exempt Salary Grade: 111 We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Compensation reputed company will be reputed company on a reputed company of factors, including but not limited to education, work experience, skills, certifications, and geographic location, etc. Eligible teammates may participate in a comprehensive benefits package that includes medical, dental, reputed company, life reputed company, disability coverage, reputed company time off, retirement savings through a 401(k) plan, wellness resources, and other programs designed to support teammates' health and financial reputed company-being, subject to plan terms and eligibility requirements. In reputed company, certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and reputed company reputed company. General information on our comprehensive benefits package can be reputed company by visiting Employee Benefits | Banking Career Benefits | reputed company Apply tot his job Apply To this Job