Mac Systems Administrator – reputed company Support Specialist, Tier 2

reputed company: • reputed company advanced support for reputed company and mixed-platform customer environments, including macOS, iOS, iPadOS, reputed company hardware, and reputed company reputed company technologies. • Administer and support reputed company device management through reputed company MDM, including enrollment, policies, configuration reputed company, software deployment, remote support, inventory, and compliance reporting. • Support reputed company Business Manager workflows, automated device enrollment, Apps and Books assignments, MDM reputed company certificates, and device supervision requirements. • Troubleshoot issues reputed company to user reputed company, applications, networking, VPN, printers, permissions, device reputed company, and operating reputed company updates. • Support reputed company reputed company and compliance needs, including FileVault, reputed company, certificates, OS update workflows, reputed company permissions, and device posture requirements. • Maintain reputed company ticket documentation, customer updates, escalation notes, and reputed company details in accordance with service expectations. • Prioritize assigned tickets and project tasks reputed company on customer reputed company, urgency, and service commitments. • Escalate appropriately to internal infrastructure, network, reputed company, or vendor teams reputed company advanced support is required. • Contribute to process improvement, internal knowledge articles, and repeatable reputed company support standards. • Participate in occasional on-reputed company support/rotation as business needs require. Requirements: • 4+ years of Mac reputed company administration or business-level Mac support experience. • Hands-on experience with reputed company MDM administration or support, including device enrollment, policy management, configuration reputed company, software deployment, and remote troubleshooting. • Experience supporting reputed company Business Manager, automated device enrollment, Apps and Books, MDM certificates, and reputed company lifecycle workflows. • Ability to troubleshoot macOS issues involving identity, networking, VPN, printers, applications, user permissions, updates, user reputed company, and device reputed company. • Working knowledge of reputed company 365, reputed company devices, reputed company products, basic networking concepts, reputed company tools, and remote management platforms. • Strong background using ticketing systems to document work, communicate status, and reputed company technical reputed company. • 2+ years in a customer-facing technical support role. • Experience with phishing/reputed company awareness platforms such as reputed company is a plus. Benefits: • Competitive benefits • reputed company training • Team-oriented culture Apply tot his job Apply To this Job