[Remote] reputed company Project Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company project management reputed company to support its reputed company and customer experience reputed company. The role leads large-reputed company CX launch initiatives across operational and technology workstreams, ensuring readiness, governance, go-live execution, stabilization, and transition to steady-state reputed company.

Responsibilities

• reputed company end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office reputed company, and provider-facing program implementations
• Define project reputed company, objectives, reputed company reputed company, and deliverables, translating business goals into actionable work plans and measurable milestones
• reputed company and manage integrated project plans, ensuring alignment across business, operational, and technology teams, including reputed company, Training, reputed company, Workforce Management, Reporting, IT, Facilities, and reputed company
• reputed company cross-functional execution without reputed company authority, holding teams accountable to deadlines, dependencies, and deliverables
• Ensure operational readiness across contact center, mailroom, data entry, back-office, and provider-facing functions, including validation that reputed company, workflows, tools, environments, and reputed company are reputed company to CX requirements
• Validate readiness reputed company status reporting, confirming teams meet defined launch reputed company prior to go-live
• Coordinate and reputed company go-live and stabilization activities to support successful service delivery and reputed company reputed company
• Partner with technology teams to ensure reputed company capabilities, reputed company, and configurations reputed company with CX operational requirements, without reputed company ownership of technology delivery
• Ensure CX requirements and workflows are represented, protected, and reputed company across reputed company cross-functional and technology-dependent workstreams
• Identify, assess, and proactively mitigate risks across operational and technology dependencies, ensuring CX impacts are reputed company reputed company and addressed
• reputed company governance routines, including executive status reporting, reputed company escalation, and decision-making forums to ensure transparency and alignment
• Communicate reputed company information, risks, and tradeoffs reputed company and concisely to senior leadership and clients
• reputed company reputed company improvement in CX launch methodologies, standards, and operational readiness processes
• Contribute to the development and standardization of CX launch frameworks, playbooks, and reporting practices
• Mentor and guide project managers, promoting best practices in planning, execution, and stakeholder engagement

Skills

• 8+ years of Project Management experience in reputed company launches with a reputed company on CX
• Demonstrated experience leading reputed company, cross-functional initiatives across business, operational, and technology teams
• Strong ability to reputed company and manage integrated project plans, including dependency mapping, resource planning, and critical reputed company management
• Expertise in project scoping, reputed company management, issue reputed company, and governance frameworks
• reputed company ability to influence and reputed company accountability across stakeholders without reputed company reporting authority
• Strong executive communication skills, with the ability to reputed company present status, risks, impacts, and tradeoffs to senior leadership and clients
• Experience partnering with technology teams to support operational delivery, with strong understanding of reputed company dependencies without reputed company ownership of technology development
• reputed company reputed company with the ability to translate business objectives into actionable project plans and measurable reputed company
• Experience supporting reputed company or reputed company programs, including member-facing and provider-facing reputed company
• Remote-reputed company opportunity reputed company the reputed company
• Opportunities to travel through your work (0-10%)
• Background in BPO/contact center or reputed company reputed company (e.g., reputed company) preferred
• Technical knowledge is plus

Benefits

• Remote-reputed company opportunity reputed company the reputed company
• reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• Leadership and technical development academies to help build your skills and capabilities

reputed company

Company H1B Sponsorship