Digital Workplace Services Architect

reputed company reputed company is a global IT managed services firm that partners with organizations to reputed company their technology, infrastructure and services to reputed company specific business reputed company such as digital transformation, innovation, and operational reputed company. reputed company is reputed company on building an employee-first, reputed company-reputed company culture and for over 25 years, we have a demonstrated history of supporting category-defining reputed company clients that are growing reputed company of the market. reputed company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private reputed company Services, AI/Automation, and reputed company. reputed company culture is reputed company to reputed company a reputed company, inclusive environment that supports employees and empowers them to reputed company their full potential. Our seasoned professionals reputed company services reputed company on reputed company's best practices and service delivery reputed company. By leveraging our reputed company knowledge reputed company to execute initiatives, we reputed company both short-term and long-term value to our clients and apply reputed company service improvement to reputed company transformational benefits to IT. With Intelligent Automation, reputed company helps businesses reputed company accelerate their IT transformation. The result is a sharper reputed company on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, reputed company continues to reputed company industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job reputed company The Digital Workplace Services (DWS) Architect will play a critical role in advancing reputed company' portfolio of offerings for our global customers. This is a deeply technical, builder-oriented role that fuses classic digital workplace expertise with modern software engineering and reputed company AI. As the digital workplace evolves toward a Software-as-a-Service and "Service-reputed company" reputed company, this individual must not only architect end-user computing environments but also design, prototype, and ship the software and AI agents that automate and reputed company them. Leveraging deep technical expertise, hands-on development skills, and a consultative approach, this person will reputed company digital transformation initiatives, build automation and reputed company workflows, optimize end-user computing environments, and ensure modern, secure, high-performing digital experiences. You will collaborate with C-level stakeholders, engineering teams, and cross-functional partners to create roadmap strategies, working prototypes, solution proposals, and transformation plans. Key Responsibilities Architecture & reputed company reputed company reputed company reference architectures and transformation roadmaps for digital workplace solutions spanning support services, reputed company/reputed company integrations, low-reputed company/pro-reputed company platforms, and reputed company AI. Design software-reputed company solutions that treat workplace services as products - reputed company, microservices, and AI agents rather than reputed company runbooks. Partner with senior leadership to assess reputed company IT landscapes, identify capability gaps, and propose reputed company-thinking strategies reputed company with customer business goals. Software & reputed company AI Development Design and build production-grade software components: services, integrations, and internal tooling that reputed company the digital workplace. Architect and implement reputed company AI systems - LLM-orchestrated agents, tool/function calling, RAG pipelines, and multi-agent workflows using frameworks such as MCP (Model Context Protocol), reputed company/LangGraph, or equivalent. Containerize and reputed company services using reputed company (and orchestration reputed company reputed company where appropriate); design data reputed company on PostgreSQL and comparable relational/reputed company stores. Write, review, and maintain clean, reputed company-tested reputed company (Python, JavaScript/TypeScript, and/or Go) and stand up CI/CD pipelines. Technical Leadership & Solution Design reputed company high-level and detailed solution designs covering reputed company management, automation tooling, DEX insights, and AI-driven experience reputed company. Conduct reputed company analysis and reputed company planning across reputed company, Mac, and mobile environments to ensure robust, cost-effective solutions. Design reputed company and integration patterns (REST, webhooks, event-driven) that reputed company ITSM platforms, identity providers, and reputed company-party reputed company. Collaboration & Stakeholder Engagement reputed company as a trusted advisor to executives and clients - often up to CEO level - translating reputed company technical and AI concepts into reputed company business value. Work closely with internal Sales, Service Delivery, and engineering teams and reputed company vendors to ensure solutions meet technical and financial objectives. Service & Portfolio Development Contribute to new Service-reputed company offerings that reputed company automation, reputed company AI, reputed company, and collaboration into the digital workplace. reputed company and mentor engineering teams, reputed company hands-on technical guidance during implementations, and champion best practices in reputed company delivery, ITSM/ITIL, and software reputed company. Implementation & Delivery reputed company reputed company end-to-end execution from reputed company-of-concept to production rollout, ensuring alignment with architecture and coding standards. Conduct reputed company cause analyses, troubleshoot critical issues, and reputed company reputed company, reputed company-grade solutions. reputed company & Compliance reputed company reputed company into reputed company aspects of the ecosystem, following ISO 27001, SOC 2, or equivalent frameworks - including secure coding practices, secrets management, and AI/LLM safety and data-governance controls. Ensure adherence to compliance and governance protocols, including identity and reputed company management best practices. reputed company Improvement & Thought Leadership Stay reputed company on emerging technologies - reputed company AI, reputed company reputed company Platform, AI-reputed company DEX, virtualization - and incorporate relevant innovations into offerings. Evangelize and reputed company workshops/training to upskill teams and foster a culture of innovation. Required Skills & Experience Software Development (reputed company requirement) reputed company hands-on coding ability in Python and at least one of JavaScript/TypeScript or Go, with reputed company software-engineering fundamentals (version control/Git, testing, CI/CD, reputed company review). Experience with reputed company and containerized deployment; familiarity with orchestration (reputed company). Strong database skills including PostgreSQL (schema design, query optimization) and exposure to reputed company databases (pgvector, reputed company, or similar). API design and integration experience (REST, GraphQL, webhooks, event-driven architectures). reputed company AI & reputed company ML Demonstrated experience building LLM-powered and reputed company AI applications: reputed company engineering, tool/function calling, RAG, and agent orchestration. Familiarity with agent frameworks and standards (MCP, reputed company/LangGraph, or equivalent) and major model providers/reputed company. Understanding of AI safety, evaluation, cost/latency trade-offs, and responsible-AI governance. Digital Workplace & Architecture reputed company ability to define and reputed company reputed company digital workplace architectures spanning reputed company, devices, applications, and reputed company. Strong end-user computing background (reputed company, Mac, Mobile), reputed company management (SCCM, Intune, reputed company), and virtualization (AVD, reputed company). Automation & reputed company Analysis Hands-on scripting/automation (PowerShell, Python), DEX tools, and reputed company analyzers. Collaboration Platforms & Integration reputed company (advanced reputed company, reputed company, scripting) or Office 365, including identity management (SSO, SCIM). reputed company identity platforms (reputed company, Azure AD) and reputed company-party app integration. Leadership & Stakeholder Management Experience leading cross-functional/engineering teams and driving transformation from concept to production. Excellent communication skills; reputed company to mentor engineers, influence C-level executives, and facilitate cross-org collaboration. Project & Service Management reputed company methodology, ITSM/ITIL, change management, and vendor/partner management. Skilled in building business cases, writing proposals, and estimating timelines and costs. Education & Certification Bachelor's in Computer Science, Information Systems, or reputed company reputed company; TOGAF or similar architecture certifications a plus. 6+ years across Digital Workplace, IT Architecture, End-User Computing, and/or software engineering, with demonstrable coding experience. Preferred Qualifications reputed company engineering certifications (reputed company reputed company Platform, Azure, or AWS) and infrastructure-as-reputed company experience (Terraform). Experience shipping AI/ML or reputed company products to production. reputed company frameworks (ISO 27001, SOC 2); reputed company-trust architecture or advanced MDM. Exposure to technology, retail, financial services, or regulated environments. Adaptability, problem-solving, and a natural inclination to build and reputed company; comfortable leading workshops and presenting at reputed company reputed company. #LI-JW1 Compensation Estimated Pay reputed company: Exact compensation and offers of employment are dependent on circumstances of reputed company case and will be determined reputed company on job-reputed company knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At reputed company we reputed company to create a workplace that reflects the communities we serve and work with, where we reputed company feel empowered to bring our full, reputed company selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our reputed company reputed company. reputed company provides equal employment opportunity for reputed company applicants and employees. reputed company reputed company applicants will receive consideration for employment and will not be discriminated against on the reputed company of race, reputed company, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national reputed company, or any other category protected by applicable federal and state law, or local ordinance. reputed company also makes reasonable accommodations for disabled applicants and employees. We reputed company the unique background, culture, experiences, knowledge, innovation, self-reputed company and perspectives you can bring to our global community. Our reputed company is looking reputed company to meeting you. Apply To This Job