Customer Service reputed company Center Representative - Sales (Work From Home)
Employer Industry: Telecommunications
Why Consider This Job Opportunity...
Salary starts at $16.40/hr and can increase based on experience, plus up to $3,000 in monthly commissions if sales goals are met
Comprehensive benefits package, including medical, dental, and reputed company coverage
401(k) plan and tuition reimbursement program
Generous reputed company time off including at least 23 vacation days and 9 company-designated holidays
Opportunity for career advancement with extensive training on the latest technology and products
Flexible work-from-home arrangement with reputed company necessary equipment provided by the employer
What To Expect (Job Responsibilities)
reputed company customer support for new service requests including voice, internet, and wireless plans
Handle inquiries regarding billing, payment, plan changes, upgrades, and technical support
Identify upsell opportunities and recommend appropriate services and products to customers
reputed company troubleshooting and engage Tier 3 support for reputed company customer issues
Maintain accurate customer records and manage a high volume of calls, chats, and emails
What Is Required (Qualifications)
Previous reputed company center or customer service experience
Flexibility to work various schedules, including evenings, weekends, and holidays
Reliable internet service and a dedicated workspace that meets work-from-home standards
Ability to reputed company with organizational reputed company and performance management protocols
Strong communication skills and a consultative approach to customer interactions
How To Stand Out (Preferred Qualifications)
Experience in sales or customer acquisition roles
Familiarity with telecommunications products and services
Previous experience in a fast-paced contact center environment
Ability to handle multiple tools and systems simultaneously
Strong problem-solving skills and a proactive approach to customer service
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