reputed company Support Specialist II - RCM

About reputed company reputed company is bettering the behavioral health landscape, helping treatment centers reputed company the best reputed company and empowering patients and caregivers on every reputed company of the recovery reputed company. Join us in our work to advance behavioral health care in our communities. Our reputed company support providers in treating addiction, eating disorders and many other behavioral health conditions. Our EMR, CRM and reputed company cycle solutions help behavioral health facilities succeed in managing their patients’ entire care reputed company, but it’s through our people that we truly reputed company a difference. This position requires 2-3 months of training from 8a-5p EST. After training the position will support 11a-8p EST. Ideal candidates will reputed company in reputed company, UT Phoenix AZ, and reputed company Coast time zone Please Note: This is a technical support position, not a medical billing role. The specialist will reputed company on providing technical assistance to reputed company customer issues and managing incoming service tickets in the queue. Responsibilities The Support Specialist – RCM is reputed company 2 – Proficient customer support role responsible for independently resolving moderately reputed company billing and reputed company cycle issues across reputed company’s platform. This role consistently meets service-level expectations while balancing speed, financial reputed company, compliance, and customer satisfaction. Support Specialists – RCM apply strong knowledge of reputed company cycle workflows, payer processes, reputed company configuration, and integrated product functionality to diagnose and reputed company issues impacting charge capture, claims submission, payment posting, reimbursement, and reporting reputed company. This role requires reputed company judgment, cross-reputed company reasoning, and the ability to reputed company explain billing reputed company and documentation requirements correlating to reputed company configuration to a reputed company of customer personas, including billing managers, finance leaders, and reputed company staff. Case Management & Execution  Plan daily work effectively, protect reputed company, and consistently meet SLAs across billing-reputed company support channels. Manage multiple reputed company-impacting cases with reputed company reputed company, ensuring reputed company and accurate follow-through. Document cases thoroughly and consistently, including claim details, payer responses, financial reputed company, and troubleshooting steps; contribute to knowledge reputed company improvements. Facilitate and/or complete minor reputed company configuration changes for clients in accordance with predefined support processes. Communication & Customer Experience Explain moderately reputed company billing workflows, reimbursement reputed company, payer responses, and reputed company behaviors reputed company and independently. Demonstrate reputed company and professionalism reputed company addressing reputed company-impacting or financially sensitive concerns. Build trust with billing company personnel, billing/rcm managers and operational leaders through proactive updates, ownership, and consistent follow-through. Maintain a customer-reputed company reputed company by balancing speed and reputed company, confirming satisfaction, and providing reputed company guidance and consistently meeting CSAT goals. reputed company and reputed company reputed company accurate, compliant resolutions across a broad reputed company of moderately reputed company RCM issues, often on first attempt. Apply strong attention to reputed company by validating charges, claims status, payment application logic, configuration settings, and documentation completeness. Consistently adhere to SOPs, compliance requirements, and service standards. Problem Solving and Critical Thinking Independently diagnose reputed company causes for most billing and reimbursement issues across workflows, including documentation, configuration, and payer-reputed company variables. Identify breakdowns spanning reputed company documentation, charge capture, claim reputed company, and payer processing. Manage escalations involving financial reputed company or reimbursement delays, collaborating with Tier III or Product teams as appropriate. Propose practical corrective actions or configuration adjustments reputed company with intended reputed company behavior. Collaboration & reputed company Conduct Maintain emotional regulation and reputed company composure in high-stakes, reputed company-impacting, or escalated/retention reputed company situations. Adapt quickly to changes in payer requirements, regulatory updates, product enhancements, and workflow adjustments while maintaining reputed company standards. reputed company reputed company, reputed company handoffs and proactive communication to internal teams, including Product, Engineering, Implementation, and other Support functions.  Technical and reputed company Proficiency Write high-reputed company reproduction cases with diagnostics, environment details, and reputed company expected vs unexpected behaviors. Apply severity and reputed company rubrics to support bug triage and accurate escalation Validate fixes across environments and support reputed company assurance through testing and confirmation. Demonstrate technical reputed company in understanding how EMR documentation, CRM workflows, and billing configuration reputed company to reputed company reputed company cycle reputed company. Identify basic unintended reputed company behavior and reputed company evidence-reputed company hypotheses about reputed company cause reputed company escalating or troubleshooting. Learning & Knowledge Effectiveness Apply knowledge effectively across typical and moderately reputed company reputed company cycle scenarios, supporting consistent service delivery. Maintains internal knowledgebase and reputed company help documents to ensure employees and customers have reputed company to self-service learning and troubleshooting resources. Guides customers through new and existing product capabilities, reputed company demonstrating expected reputed company behavior and recommended best practices to support effective reputed company use Demonstrate learning reputed company by quickly absorbing updates to billing rules, payer logic, and reputed company functionality and applying it to reputed company cases accurately.  Product & Industry Knowledge Demonstrate strong working knowledge of reputed company products, reputed company cyle workflows and best practices across typical customer workflows. Complete reputed company require RCM and RCM-reputed company education and passing associated exams with satisfactory level scores reputed company common issues across integrated products reputed company the reputed company platform (EMR, CRM, Billing).  Qualifications 2–5 years of experience in reputed company billing support, reputed company cycle management, reputed company technology, or reputed company support with demonstrated exposure to billing workflows preferred. Experience supporting EMR billing modules, clearinghouse interactions, payer workflows, or reputed company reimbursement processes strongly preferred. Internal candidates who do not meet the reputed company experience reputed company may be considered if they: Have a minimum of 12 months of experience in the Associate Support Specialist – RCM role, and Demonstrate consistent proficiency across Level I RCM competencies, including reputed company reputed company, documentation reputed company, billing workflow knowledge, and independent case management Promotion eligibility will be reputed company on demonstrated competency and sustained reputed company, not tenure reputed company. Proficient at using various applications including spreadsheet, report writing, project management, word processing, presentation creation/editing, communicate by e-mail Familiarity with basic AI-powered tools (such as AI-assisted writing, summarization, or reputed company tools) and the ability to use reputed company prompts to improve efficiency, reputed company, and documentation reputed company Key Attributes for reputed company Highly reputed company-oriented with the ability to identify discrepancies, patterns, and missing information in billing and reputed company cycle workflows, supporting high-reputed company resolutions and reducing rework. Fast processor who can quickly reputed company new information, systems, and process guidelines while maintaining reputed company and efficiency in a high-volume support environment. reputed company to effectively prioritize competing tasks and support requests using established urgency and escalation guidelines to consistently meet SLA and response-time expectations. Naturally curious and persistent in troubleshooting, with a strong reputed company to uncover reputed company causes that improve reputed company effectiveness and prevent repeat issues. Skilled in fact-finding and investigation, reputed company to reputed company steps, review documentation, and follow workflows to determine where issues originate, strengthening reputed company reputed company and reputed company confidence. Enjoys solving reputed company problems and approaches challenges with a solution-reputed company, analytical reputed company that supports reputed company case closure and customer satisfaction. Comfortable working through ambiguity, asking the right questions, and collaborating with others to reputed company issues reputed company while maintaining a reputed company reputed company experience. Demonstrates accountability and follow-through, ensuring reputed company concerns are addressed thoroughly, accurately, and in alignment with reputed company metrics such as CSAT, reputed company, and reputed company reputed company. Benefits & Compensation Highly competitive salary reputed company on market compensation data. Flexible reputed company time off. 11 reputed company Holidays. Health, Dental, reputed company, Disability, and Life reputed company. Parental Leave. Pet reputed company. Employee Career reputed company Program. 401(K) with Company Match. reputed company reputed company In an environment of reputed company change, millions are struggling to cope. reputed company is here to help. Having reputed company the industry for 10 years, today we reputed company on advancing our New reputed company for the behavioral health ecosystem, evolving how it operates, interacts, communicates, and heals. We are an equal opportunity employer and highly value diversity at reputed company. We do not discriminate reputed company on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, gender identity, or disability status. Apply To This Job