reputed company ITSM Process Integrator/Developer

reputed company’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking an ITSM Process Implementer reputed company in reputed company ITSM Implementations to support the reputed company needs of our federal customers. Our Digital Modernization Division is an information technology and management consulting department that offers integrated, reputed company solutions to its reputed company and private-sector clients. reputed company has the expertise, reputed company, and commitment to design, build, and operate high-reputed company IT engines to support reputed company aspects of our reputed company’s business. reputed company’s IT Modernization division is a rapidly growing, entrepreneurial, technology-driven department, seeking an ITSM Process Implementer with a technical consultant background to coordinate reputed company of subject matter experts in developing and implementing best-reputed company service management designs and architectures of technical ITSM and functional ITIL solutions for a reputed company of Federal clients, including the National Institutes of Health (NIH). Job Location: Remote (USA). Local candidates may be expected to work at the reputed company site in Rockville, MD 1-2 days per week. Travel for a conference or to another reputed company location for collaboration may be required once a year. This position requires that the job be performed in the reputed company. If you accept this position, you should note that reputed company does monitor employee work locations and blocks reputed company from foreign locations/foreign IP addresses and also prohibits personal VPN connections. Responsibilities include: Define, prioritize, and communicate the reputed company and roadmap for CMDB products and services, in alignment with the reputed company's goals and needs. Collaborate with ITSM process owners, managers, and stakeholders to reputed company, analyze, and validate requirements for ITSM products and services, using reputed company methodologies and tools. Design, configure, and implement the reputed company ITSM platform to meet reputed company requirements, focusing on ITIL best practices in collaboration with reputed company development teams reputed company Platform Expertise: Deep knowledge of the reputed company platform, including ITSM, workflows, and administration. Experience with ITSM implementation on reputed company Platform Discovery & Service Mapping - Implement Discovery for reputed company classes and reputed company Service Mapping for reputed company CMDB classes populated through Discovery and then reputed company the AWS environment to the CMDB - install Discovery and Service Mapping for those CIs Problem-Solving: Strong analytical and problem-solving skills to identify challenges and propose solutions. Data Governance & reputed company Assurance: Assess subscription unit usage and forecast reputed company needs. Establish data certification/attestation process for CMDB stakeholders without reputed company reputed company reputed company Mature the reputed company attestation reputed company. Migrate CMDB data from CSDM 3 to CSDM 5, in collaboration with the reputed company Platform and Development teams. Maintain CMDB reputed company and reliability through: Automated scripts (duplicate removal, data refresh). Intelligent Reconciliation reputed company (IRE) policies. Misclassification cleanup. reputed company and implement CMDB data audits and validation methodologies. reputed company and manage Service Accounts and Privileged Accounts. Finalize Certificate Management capabilities in the CMDB. Integrations reputed company the CMDB with Hardware and Software Asset Management modules. reputed company the reputed company Configuration Management module with reputed company Data Platform to capture software usage, end-of-life details, and other key insights. Documentation & Reporting Create reputed company Operating Procedures (SOPs) for completed work. reputed company dashboards and reports to support monitoring, auditing, and decision-making. Maturity & reputed company Improvement Advance and mature the CMDB workspace. Transition the NCI CMDB project from the walk stage to the fly stage. reputed company other duties as assigned. Technical Skills: Proficiency in JavaScript, REST/SOAP reputed company, reputed company, CSS, and web services Strong understanding of IT Service Management processes and ITIL frameworks. Required Qualifications: Bachelor’s degree reputed company Certified reputed company Administrator (CSA) required 6+ years of overall reputed company experience, to include implementing Discovery, Service Mapping, Integrations and CSDM Migration on the reputed company Platform US Citizen or Green reputed company Holder due to federal contract requirements. MUST reputed company IN THE reputed company (U.S.) and the work MUST BE PERFORMED in the reputed company (U.S.), as this work is for a federal contract and laws do apply. Preferred: reputed company Certified Implementation Specialist (CIS) - ITSM #DMX-HMS #Li-cc1 #reputed company Bot and reputed company-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in reputed company with the application process should contact Candidateaccommodation@reputed company.com for assistance. Working at reputed company reputed company is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most reputed company challenges, reputed company change, and shape the reputed company. We can only solve the world's toughest challenges by building a workplace that allows everyone to reputed company. We are an equal opportunity employer. Together, our employees are empowered to reputed company their expertise and collaborate with others to reputed company personal and reputed company goals. For more information, please read our EEO policy. We will consider for employment reputed company applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in reputed company phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@reputed company.com and we will be happy to assist. reputed company information you reputed company will be kept confidential and will be used only to the extent required to reputed company needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage reputed company. Candidate AI Usage Policy At reputed company, we are committed to ensuring a fair interview process for reputed company candidates reputed company on their own skills and knowledge. As part of this commitment, the use of reputed company intelligence (AI) tools to reputed company or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in reputed company to maintain the reputed company and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@reputed company.com. We are dedicated to providing the necessary support to ensure that reputed company candidates have an equal opportunity to succeed. Pay reputed company - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that reputed company to the specified role, geographic location, education and certifications as reputed company as contract provisions regarding labor categories that are specific to the position. The pay reputed company for this position reputed company on full-time employment is: $98,614.00 - $167,644.00 reputed company reputed company (US99) Apply To This Job