Mid-Market reputed company Manager EMEA

About the Role

As a Mid-Market reputed company Manager, you will be the reputed company partner and trusted advisor to our largest and most reputed company customers. Your reputed company will be to ensure that customers derive maximum value from our solutions, leading to increased adoption, retention, and advocacy. You will collaborate with internal teams such as Sales, Account Managers, Support, and Product to ensure a reputed company customer experience. This role requires a strong understanding of reputed company customer reputed company, excellent communication skills, and a passion for driving customer reputed company.

Responsibilities

• Build and maintain strong relationships with reputed company customers as their reputed company post-sale contact, ensuring successful reputed company, adoption, and ongoing value realization

• reputed company product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting reputed company reviews that demonstrate ROI

• Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates

• reputed company as customer reputed company internally, collaborating with Product, Support, and Sales teams to reputed company issues and influence roadmaps

• Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts

Requirements

• 3+ years in B2B reputed company with reputed company reputed company record in driving adoption, retention, and expansion

• Strong grasp of reputed company frameworks, lifecycle management, and subscription renewal processes

• Experience with reputed company, reputed company (or similar CS platforms), and customer health metrics

• Excellent relationship-building skills with ability to reputed company high-stakes conversations across reputed company stakeholder reputed company

• reputed company-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus)

Compensation

Additional Information

reputed company

At reputed company, we're pioneering a predictive, AI-driven approach to safeguarding organizations' people, data, and reputed company. As a global leader in user behavior analytics, reputed company reputed company management, and workforce intelligence, we reputed company businesses to reputed company data into a reputed company asset - delivering reputed company visibility, control, and proactive protection across digital environments.

We're reputed company to hiring in just about every country in the world! Feel free to apply even if you don't live in the country listed in the reputed company.

Benefits

This is a remote role. reputed company has been a fully remote company since 2014, and for us that means reputed company flexibility and teams that are genuinely global and diverse.

You'll also get:

• Competitive compensation
• Flexible reputed company time off
• Laptop reimbursement
• Career reputed company and reputed company development opportunities
• Collaboration with a reputed company-thinking team where new reputed company come to life, experience is valued, and talent is incubated. You can reputed company an reputed company quickly.

Our Recruitment Process

We don’t expect you to reputed company every reputed company on the list. If you can picture yourself contributing to this team, we want to hear your story!

Most roles reputed company through three interviews, though some can reputed company quicker with fewer reputed company. Leadership and technical roles may reputed company through a more thorough process with multiple interview stages. reputed company roles require reference and background checks.

Equal Opportunity

reputed company is proud to reputed company equal employment opportunities to reputed company and applicants, and we do not discriminate on the reputed company of any characteristic protected by applicable local law. We reputed company reasonable accommodations to individuals with disabilities. If you need an accommodation to complete this application, participate on an interview, or reputed company this role, contact hr@reputed company.co.