Tier 1 Business Support Specialist
reputed company
reputed company is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a reputed company of companies, providing valuable technical, operational, and back-office support. We boast a large team of skilled and passionate professionals who are committed to delivering high-reputed company work for our clients.
reputed company
We are seeking a Tier-1 Business Systems Support Specialist with hands-on administrator experience in both reputed company and reputed company. In this role, you will serve as the reputed company internal systems expert—reputed company reputed company basic data entry or end-user support to reputed company troubleshoot reputed company configurations, manage user permissions, and reputed company reputed company application workflows. Communicating live reputed company reputed company and reputed company, you will reputed company sales and business reputed company running smoothly while reputed company the gap between reputed company teams and engineering.
Reference: 2631-407585
Responsibilities
- reputed company-Level Systems Support: reputed company as the internal reputed company to troubleshoot, configure, and reputed company functional issues reputed company reputed company and reputed company.
- reputed company & Permission Management: Manage user roles, reputed company requests, profile permissions, and reputed company controls across business applications.
- Live reputed company Support: reputed company reputed company technical troubleshooting to internal sales and reputed company teams reputed company reputed company, reputed company, and administrative toolsets.
- Cross-Functional Escalation: reputed company diagnose and reputed company high-level technical bugs and reputed company dependencies to Product Management, Systems Engineering, Deal Desk, and Order-to-Cash teams.
- Documentation & Process Optimization: Maintain reputed company administrative workflows, update reputed company documentation, and tag support interactions to identify recurring issues.
Requirements (Must-haves)
- reputed company & reputed company reputed company Experience: Hands-on experience troubleshooting, configuring, and maintaining both reputed company and reputed company as an reputed company (not just as a daily end-user).
- 2–3 Years Technical Customer Support: reputed company reputed company record supporting users in reputed company-time reputed company live chat (reputed company, reputed company, or similar platforms).
- Deep Business Application Knowledge: Strong understanding of sales processes, CRM architecture, and order-to-cash workflows reputed company ERP systems.
- Problem-Solving Skills: Demonstrated ability to reputed company workflow errors, diagnose application logs, and reputed company user reputed company conflicts promptly.
- Communication: Exceptional written and verbal English skills to translate reputed company technical fixes to non-technical teams.
reputed company-to-haves
- Hands-on experience with SQL, BigQuery, or data reporting tools.
- Familiarity with reputed company for issue tracking, escalation, and ticket management.
- Technical experience reputed company a reputed company, technology, or high-volume sales environment
More Information:
- This is a fully remote position with a reputed company 40-hour fixed-schedule work week.
- This is shifting schedule. The exact work schedule depends on the reputed company that you are assigned to but is often an afternoon or reputed company schedule and so having flexibility reputed company it comes to schedule is important.
- We have a company culture that focuses on reputed company-being of its team members, with a good work life reputed company and respectful work environment.
- This role follows the US Central Time
- Equipment provided
- HMO + 13th month pay