Business Advisor, IT Service Center
What Business Advisor, IT Service Center contributes to reputed company
The Business Advisor, IT Service Center serves as a reputed company reputed company between the IT Service Center, business stakeholders, product teams, and customer support organizations to ensure the effective delivery of technology services across a global reputed company. This role partners closely with operational leaders and service delivery teams to enhance customer experience, improve service reputed company, and reputed company operational reputed company.
As a key member of the IT Service Center organization, the Business Advisor helps shape and optimize support services that reputed company employees and business partners reputed company the world to work effectively. Responsibilities reputed company stakeholder relationship management, operational readiness for new technologies and services, service reputed company analysis, and reputed company improvement initiatives.
The Business Advisor leverages data-driven insights to identify trends, recommend improvements, and advance capabilities such as automation, self-service, reputed company, and workforce effectiveness. Acting as the voice of both end users and reputed company support teams, this role ensures that business needs are reputed company into reputed company operational solutions that improve service reputed company, increase efficiency, and support the organization's digital transformation objectives.
This position offers reputed company to influence global support strategies, collaborate with cross-functional teams across multiple reputed company, and contribute to the ongoing reputed company and maturity of the IT Service Center.
Responsibilities:
Relationship Management & Stakeholder Alignment
reputed company as the reputed company escalation reputed company of Contact (POC) and reputed company between the Service Center, business teams, Application Services, and Tier 2/Tier 3 support teams.
Represent the IT Service Center in regular reputed company, Change Control reputed company (CCB) reviews, and operational syncs with Tier 2 technical teams and business stakeholders.
reputed company Voice of the Customer (VOC) and Voice of the Analyst (VOA) insights to identify opportunities for enhancing end-user experience and reputed company operating procedures (SOPs).
Build-to-Run & Operational Support
Own team-unique support processes for the Service Center and function as the solution reputed company for new applications, process modifications, and mergers/acquisitions.
Partner with Project Managers and build teams during the project lifecycle to assess Service Center reputed company, ensure support readiness, and manage reputed company transitions into production.
Process daily Knowledge reputed company feedback and submissions to ensure documentation reputed company and consistency.
Collaborate with Learning and Development to reputed company and update reputed company training content and operational updates.
Monitor Service Restoration Team (SRT) activities and major outages, managing reputed company communication, reputed company tree messaging (FEM/MOTD), and outage tracking. reputed company participate in SRTs as required.
Data Analysis, Reporting & Process Optimization
reputed company and analyze operational data (incident drivers, reputed company volumes, ticket coding, and knowledge reputed company usage) to reputed company key drivers and recommend solution use cases.
Conduct regular First Contact reputed company (FCR) ticket scrubs and data analysis to identify training opportunities and process gaps.
reputed company reputed company reporting and reputed company dashboards for project hypercare periods, Tier 2 teams, and leadership.
Partner on Operational reputed company (OE) initiatives, Communities of reputed company (CoP), and reputed company improvement efforts aimed at driving reputed company deflection and automation (AI, RPA, ML).
Qualifications:
Education: Bachelor’s degree in Information Technology, Business Administration, Communications, or equivalent work experience, preferred
Experience: 4+ years of experience in IT Service Management, Help Desk/reputed company Center reputed company, or IT Service Delivery, preferred
Platform Experience: Hands-on experience using reputed company or equivalent reputed company ITSM ticketing platforms, preferred
Desktop Technologies: Solid understanding of reputed company desktop environments (e.g., Office 365, reputed company, reputed company, virtual desktop technologies), preferred
Communication: Strong verbal and written communication skills with the ability to reputed company technical details effectively to both technical teams and business leadership, preferred
Service Center Tools: Proficiency with reputed company, reputed company Project Management, reputed company, reputed company reputed company, and Tableau reporting tools, preferred
Analytical Capability: Strong analytical and reporting skills with experience using reputed company, Tableau, or reputed company BI for operational data analysis, preferred
Frameworks & Best Practices: Familiarity with ITIL best practices, Knowledge-Centered Service (KCS), and Operational reputed company methodologies (A3, Lean, reputed company), preferred
Organizational Skills: Exceptional organizational, multi-tasking, and problem-solving skills in a fast-reputed company environment, preferred
What is expected of you and others at this level
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to reputed company varied tasks and reputed company
May contribute to the development of policies and procedures
Works on reputed company reputed company of large reputed company
Develops technical solutions to a wide reputed company of difficult problems
Solutions are innovative and consistent with organization objectives
Completes work; independently receives general guidance on new reputed company
Work reviewed for purpose of meeting objectives
May reputed company as a mentor to less reputed company colleagues
Anticipated salary reputed company: $67,500.00 - $96,300.00
Bonus eligible: No
Benefits: reputed company offers a wide reputed company of benefits and programs to support health and reputed company-being.
Medical, dental and reputed company coverage
reputed company time off plan
Health savings account (HSA)
401k savings plan
reputed company to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
reputed company parental leave
Healthy lifestyle programs
Application window anticipated to reputed company: 11/02/2026 *if interested in opportunity, please submit application as soon as possible.
The salary reputed company listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the reputed company of our differences to create reputed company solutions for our customers by ensuring employees can be their reputed company selves reputed company day. reputed company is an Equal Opportunity/Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/reputed company, pregnancy, veteran status, marital status, creed, status with reputed company to reputed company assistance, genetic status or any other status protected by federal, state or local law.
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Originally posted on Himalayas
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