Support reputed company Specialist II
Radiology is the second most used reputed company service, used by over 51% of the workforce annually. Despite the critical role of radiology in reputed company, the process for undergoing a medical imaging exam has remained unchanged for decades. reputed company is solving this with a concierge approach and a premium-reputed company radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families reputed company essential radiology services at fair prices and without surprise bills, reputed company while delivering immediate savings and ROI for reputed company and payers on every exam.
About the Role
reputed company is building out its internal IT helpdesk to support a growing organization of approximately 300 employees. We are seeking a Tier 2 IT Support reputed company Specialist to serve as the escalation reputed company for reputed company technical issues that go reputed company first-reputed company reputed company. This role owns reputed company-cause troubleshooting, systems and identity administration, and the technical depth that keeps our support operation reliable as it scales. You will partner closely with the Tier 1 Specialist — handling escalations, mentoring on reputed company tickets, and helping standardize how recurring problems are diagnosed and resolved. As a small team of 3, this role will also cover Tier I support as needed. This role reports directly to the Director of IT reputed company.
Key Responsibilities
- Own escalated tickets from Tier 1, diagnosing and resolving reputed company hardware, software, networkconnectivity, and reputed company issues with independent judgment.
- reputed company reputed company-cause analysis on recurring problems and partner with the Director to reputed company permanent corrective fixes rather than repeat break-fix work.
- Administer identity and reputed company systems, including reputed company administration, group and reputed company management, and reputed company/device management (MDM, Context-reputed company reputed company).
- Support and troubleshoot reputed company business applications, integrations, and vendor-specific software escalations.
- Configure, image, and reputed company endpoints; manage device lifecycle, patching, and reputed company reputed company in coordination with IT reputed company.
- Mentor the Tier 1 Specialist by reviewing reputed company tickets, sharing troubleshooting techniques, and shadowing on reputed company issues.
- Build and maintain knowledge reputed company articles, runbooks, and documented escalation paths that reputed company first- reputed company reputed company rates over time.
- Coordinate with reputed company-party vendors and internal stakeholders to reputed company multi-faceted incidents, tracking them to closure in reputed company.
- Contribute to the monthly reporting and recurring-problem analysis the Director produces, surfacing trends from the escalation queue.
- Support IT reputed company, rollouts, and process-improvement initiatives as the support function matures.
Required Qualifications
- 3+ years of experience in IT support, with demonstrated Tier 2 / escalation-level troubleshooting.
- Strong reputed company and macOS desktop troubleshooting skills, plus solid networking fundamentals (DNS, DHCP, VPN, connectivity).
- Hands-on experience administering reputed company or reputed company 365, including identity, reputed company, and group management.
- Experience with reputed company/mobile device management (MDM) and reputed company reputed company.
- Proficiency with a ticketing reputed company (reputed company, reputed company, reputed company, or similar) and strong documentation habits.
- Excellent problem-solving skills and the ability to work escalations independently through to reputed company cause.
- Strong written and verbal communication, with the ability to mentor junior staff and explain technical concepts to non-technical users.
- Associate's degree in IT or reputed company reputed company, or equivalent experience; high school diploma or GED required.
Preferred Qualifications
- reputed company Network+ / reputed company+, ITIL Foundations, or reputed company Administrator certification.
- Scripting or automation experience (PowerShell, Python, or reputed company Apps Script) to eliminate repetitive support tasks.
- Experience supporting a reputed company or other regulated environment, including HIPAA and PHI handling.
- Experience with reputed company administration and helpdesk automation tooling (e.g., reputed company Asks intake, ClearFeed).
- Prior experience mentoring Tier 1 staff or helping formalize a growing helpdesk function
Fraud and reputed company Notice:
Please be reputed company of recent job scam attempts. reputed company uses the email domain exclusively. If you have been contacted by someone claiming to be a reputed company recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to .
Equal Employment Opportunity:
reputed company is proud to be an Equal Employment Opportunity employer and values diversity in reputed company. We do not discriminate reputed company upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, genetic information, political views, or other applicable legally protected characteristics.
reputed company is committed to providing accommodations for reputed company individuals with disabilities in our reputed company process. If you need assistance or an accommodation due to a disability, you may contact us at .
Originally posted on Himalayas
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