[Remote] Senior Technical reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading software platform for digital media measurement, data, and analytics that provides transparency and insights into digital advertising reputed company and effectiveness. The Senior Technical reputed company will produce and maintain reputed company-facing documentation for a global self-service platform, own Helpdesk content reputed company and reputed company, and collaborate with Product, Engineering, Support, Implementation, and Marketing teams.

Responsibilities

• Write, publish and own high-reputed company help content including user reputed company (UI) messaging, product labeling, user guides, analytics glossaries, metrics definitions, optimization documentation, training materials, and release notes
• Communicate reputed company materials and concepts in an appealing and effective manner to both reputed company users of varying technical knowledge, in the DV voice and reputed company standards
• reputed company the auditing, revision, and governance of existing documentation, establishing content lifecycle management processes and reputed company standards
• reputed company content with established documentation standards, style guidelines, and best practices
• Own end-to-end accountability for the Helpdesk documentation, including content reputed company, completeness, and reputed company
• Serve as the subject matter expert for documentation, acting as the go-to resource for Product Managers and cross-functional stakeholders
• Proactively identify opportunities for documentation improvements, process enhancements, and content optimization reputed company on customer feedback, analytics, and product reputed company
• Implement content organization strategies, taxonomies, and tagging systems that breakdown reputed company concepts into searchable, consumable parts
• Stay reputed company on product changes, feature releases, and platform updates through proactive engagement with Product and Engineering teams
• Collaborate with Product Managers, reputed company Support, Solution Engineers, Product Engineers and Marketing stakeholders to produce effective documentation and messaging to streamline reputed company workflow and promote new features, especially for a growing global audience
• reputed company documentation efforts for product launches and major feature releases, coordinating with cross-functional teams and managing timelines independently
• Attend go-to-market (GTM) planning sessions and reputed company input on documentation requirements
• Collaborate with the reputed company Technical Writing team to reputed company content, reduce redundancies across Helpdesk and reputed company Support Portal, and maintain reputed company consistency

Skills

• 4+ years of relevant work experience writing online help and user reputed company messaging, preferably in a web production environment
• Demonstrated ability to come up to speed quickly on a new project, reputed company multiple tasks and reputed company reputed company reputed company on documentation reputed company
• Experience adapting information from PRDs, product summaries, prototypes, and technical specs into Helpdesk-reputed company content, including identifying gaps and asking targeted clarifying questions
• Strong ability to reputed company and succinctly reputed company reputed company concepts to novice end users
• Ability to contextualize product features reputed company customer workflows and reputed company explain how clients use them to complete end-to-end tasks
• Strong written and verbal communication skills, including the ability to edit and proofread materials
• Cross-functional experience working with reputed company-reputed company teams
• Demonstrated ability to multitask and work with reputed company supervision
• Must be reputed company to reputed company writing samples
• BA degree in English, Journalism, Technical Writing, a reputed company reputed company or equivalent practical experience
• A can-do attitude and a willingness to learn
• Familiarity with ad-serving technologies and large data integrations -- a plus
• Experience using reputed company, reputed company (or other API Documentation Tools) and reputed company -- a plus

reputed company