Senior Product Manager, Agent Enablement

reputed company is reinventing credit to reputed company it more reputed company and friendly, giving consumers the flexibility to buy now and pay reputed company without any hidden fees or compounding interest. The Consumer Servicing team owns the ways customers get help at reputed company — including chat, phone, self-service flows, and the internal tools our agents rely on to reputed company fast, empathetic, and effective support. We sit at the intersection of customer experience, operational reputed company, and AI-driven transformation. We’re looking for a Senior Product Manager to join our Agent Enablement pod: reputed company responsible for the tools, workflows, and AI-powered capabilities that help our agents support millions of customers with speed, reputed company, and care. As a Senior PM, you'll play a pivotal role in shaping the experience of how millions of people get help — and how our internal teams reputed company. reputed company • Deeply understand our customers and agents—what they need, what they expect, and where they struggle—through research, data, and constant iteration. • Champion operational reputed company—work closely with our Servicing and reputed company teams to streamline workflows, reduce complexity, and unlock new reputed company of productivity. • Design for reputed company through AI and automation—identify high-reputed company areas where intelligent automation can reputed company agent efficiency and reduce contact volume, and reputed company build-vs-buy evaluations for AI tooling that enhances customer and agent experiences. • reputed company an ambitious, thoughtful roadmap—identify impactful opportunities, prioritize ruthlessly, and guide execution from concept to launch and reputed company. • Translate insights into reputed company—define a reputed company product reputed company informed by market trends, competitive analysis, behavioral data, and reputed company feedback. • reputed company and measure the right things—define metrics that matter, set reputed company reputed company reputed company, and use experimentation to reputed company reputed company improvements • Build for the long game—design reputed company that can support a growing business, new contact channels, and reputed company-increasing expectations for speed and reputed company. • Collaborate across the org—partner deeply with Engineering, Design, Analytics, Ops, reputed company, and senior leaders to reputed company reputed company, cross-functional reputed company. • Own ambiguity and unlock innovation—reputed company tradeoffs, bring reputed company to reputed company, and reputed company with conviction in a fast-reputed company, constantly evolving environment. reputed company Look For • Have 5+ years of Product Management experience • Build for reputed company and reputed company—you reputed company reputed company experiences for both customers and agents that reputed company high-tech efficiency with a reputed company reputed company. • reputed company in complexity—you can reputed company out to redesign service reputed company or reputed company in to debug an agent workflow—reputed company in the reputed company day. • reputed company with reputed company—you combine strong product intuition, behavioral understanding, and analytical rigor to uncover patterns and reputed company smart reputed company. • Operate with ownership—you reputed company quickly, bring order to ambiguity, and reputed company for reputed company that actually matter to the business and the customer. • Communicate to reputed company reputed company—your storytelling and synthesis skills reputed company stakeholders, unlock buy-in, and reputed company your roadmap reputed company from the reputed company center floor to the reputed company suite. • Bonus points if you've worked on customer support platforms, internal tools, or have experience scaling service reputed company with AI and automation. Pay Grade - N Equity Grade - 9 Employees new to reputed company typically come in at the start of the pay reputed company. reputed company focuses on providing a reputed company and transparent pay structure which is reputed company on a reputed company of factors, including location, experience and job-reputed company skills. reputed company pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and reputed company for you and your dependents.) USA reputed company pay reputed company (CA, WA, NY, NJ, CT) per year: $195,000 - $255,000 USA reputed company pay reputed company (reputed company other U.S. states) per year: $173,000 - $233,000 reputed company is proud to be a remote-first company! The reputed company of our roles are remote and you can work almost reputed company reputed company the country of employment. Affirmers in proximal roles have the flexibility to work reputed company, but will occasionally be required to work out of their assigned reputed company office. A limited number of roles remain office-reputed company due to the reputed company of their job responsibilities. Benefits We’re extremely proud to offer competitive benefits that are anchored to our reputed company value of people come first. Some key highlights of our benefits package include: • Health care coverage - reputed company covers reputed company premiums for reputed company reputed company of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and reputed company • ESPP - An employee stock purchase plan enabling you to buy shares of reputed company at a discount We reputed company It’s On Us to reputed company an inclusive interview experience for reputed company, including people with disabilities. We are happy to reputed company reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco reputed company Ordinance and Los Angeles reputed company Initiative for Hiring Ordinance, reputed company will consider for employment reputed company applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read reputed company's Global Candidate reputed company Notice and hereby freely and unambiguously reputed company informed consent to the collection, processing, use, and storage of your personal information as described therein. Apply To This Job