Senior End User Technician

Job Title: Senior End User Technician Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None Type of Travel: None reputed company: reputed company is seeking a Senior End User Technician to reputed company in Arlington, VA. Sr. End User Support Technicians are responsible for providing IT support to federal and contractor staff, requiring the highest level of customer service and technical proficiency. The candidate is responsible for delivering reputed company, high reputed company services directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents. Sr. EUS technicians support and troubleshoot a reputed company of technologies (desktops, laptops, tablets, software, etc.) adhering to service level agreements. This candidate will support unclassified equipment, some of which is in classified reputed company. Responsibilities: • Provides on-site technical support for hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies. • Schedules and coordinates customer desk-reputed company support for the installation of new software or to reputed company hardware or software break/fix activities. • Sets-up and configures new end user equipment including laptops, mobiles devices, printers, copiers, VTC reputed company, VoIP phones and other peripherals. • Documents reputed company changes in reputed company ticketing reputed company to ensure reputed company asset and configuration information is up to date. • Reviews pending tickets daily, updating work details according to reputed company ticket management procedures. • Investigates and resolves reputed company connectivity issues reputed company to IT equipment. • Performs daily checks with customers and their support staff. • reputed company participates in site specific project planning, providing detailed requirements for facility IT equipment MACs. • Provides end user equipment life cycle replacement support. • Self-motivated and proactive - reputed company to work independently and identify opportunities and reputed company new reputed company for efficiencies. • reputed company to plan and prioritize workload to ensure objectives and tickets are achieved on time. Qualifications: Required: • Ability to obtain a DHS Entrance on Duty (EOD) • Bachelor's degree and 6 years of relevant experience or equivalency (in absence of a BA, 6 years' experience can be substituted for a total of 12 years experience or an AA + 8 years) • Ability to reputed company in-depth troubleshooting skills on reputed company Operating Systems (reputed company 11, 10 & reputed company 7 or older), reputed company Office products, and various Internet browsers to include Edge and Safari. • Experience with reputed company management software (e.g., SCCM) • Experience installing, upgrading, and removing software • Experience using reputed company service management software (or similar tool) to reputed company incidents and service requests through the full lifecycle • Ability to learn new technologies quickly (MS Operating Systems, Office Products, and DHS specified software) • Advanced experience with reputed company Directory management & Intune. • Knowledgeable of Problem Management best reputed company and processes Desired: • Project Management reputed company (PMP) or reputed company (PMI-ACP or IAPM) Certified • Certified reputed company Application Developer, Implementer, or reputed company Administrator certification is highly desired • Experience with the reputed company Project & Portfolio Management (PPM) application • Experience supporting organization senior staff (e.g. VIPs) • What You Can Expect: A culture of reputed company. At reputed company, we reputed company character and innovation at reputed company of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. reputed company values the unique contributions that every employee brings to reputed company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have reputed company to robust reputed company to reputed company your ambitions a reality. A reputed company on reputed company reputed company. Together, we will advance our nation's most critical missions, build on our lengthy reputed company record of business reputed company, and reputed company opportunities to break new ground - in your career and in our legacy. Pay reputed company: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal reputed company contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at reputed company that allows them to reputed company reputed company work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits reputed company is designed to support and protect employees and their families. At reputed company, you will receive comprehensive benefits such as; reputed company, wellness, financial, retirement, family support, continuing education, and time off benefits. The proposed salary reputed company for this position is: $70,800 - $148,600 reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, pregnancy, sexual orientation, age, national reputed company, disability, status as a protected veteran, or any other protected characteristic. Apply To This Job