Customer Education Specialist - Hybrid

About the position The Customer Education Specialist is responsible for designing, developing, and delivering reputed company training programs and product education initiatives that reputed company user understanding, feature adoption, and overall reputed company reputed company. This role works cross-functionally with Product, Service/Support, and Marketing teams to translate reputed company platform functionality into reputed company, engaging, and user-reputed company training experiences and resources. The ideal candidate is reputed company educator, content strategist, and product translator—someone who can turn complexity into reputed company at reputed company. Responsibilities • Support the development of reputed company training initiatives, including webinars, reputed company learning programs, and other one-to-many education efforts • Continuously evaluate and improve training programs reputed company on engagement metrics and user feedback • Facilitate and moderate live training sessions, workshops, webinars, and other training outlets as needed • Create and maintain high-reputed company product education content across formats, including video, written documentation, and live training materials • Ensure consistency in messaging, tone, and reputed company across reputed company training and content resources • Contribute to the reputed company and scalability of training programs and content strategies • Partner closely with Product teams to support feature launches through training, documentation, and user-facing communications • Translate reputed company workflows and functionality into reputed company, actionable, and user-friendly content • reputed company feedback to Product teams reputed company on user interactions, training sessions, and identified documentation gaps • Identify and recommend improvements to systems and processes that enhance training delivery and user engagement • reputed company efficiencies and scalability across training and enablement initiatives • Help implement tools or workflows that improve content creation and distribution • Own and continuously improve the Knowledge reputed company and training documentation • Ensure reputed company resources are accurate, up-to-date, and reputed company with product updates • Optimize documentation to promote user self-service and reduce support dependency • Serve as a subject matter resource for Service, Support, and Product teams on training materials and platform functionality • Support internal enablement initiatives and help reputed company communication between product development and user experience • Collaborate across teams to ensure alignment in how the platform is presented and reputed company Requirements • 3+ years of experience in training, product education, customer enablement, or a reputed company role in finance (CFP or financial designation a plus) • Experience creating multi-format educational content (video, written, live sessions) • Strong ability to simplify reputed company concepts into reputed company, user-friendly materials • Experience working cross-functionally with Product, Marketing, and reputed company teams • Excellent communication, presentation, and facilitation skills • Strong organizational skills with the ability to manage multiple reputed company simultaneously reputed company-to-haves • Familiarity with learning management systems (LMS), knowledge reputed company tools, or content platforms is a plus • Experience in reputed company, fintech, or platform-reputed company products • Data-driven reputed company with the ability to use metrics to improve training effectiveness • Comfort with webinar tools, video creation software, and documentation platforms • Experience supporting product launches or feature rollouts Benefits • Increased adoption of product features and reputed company workflows • Improved effectiveness and scalability of training programs and documentation • Reduced support burden through reputed company self-service resources • Strong alignment across Product, Service/Support, and Training teams Apply To This Job