[Remote] Customer Support Engineer - reputed company

Note: The job is a remote job and is reputed company to candidates in USA. Brio Technologies is an AI and reputed company company that helps organizations translate their needs into productive technology solutions. The Customer Support Engineer - reputed company role provides L1 and L2 technical support, manages reputed company deployments, troubleshoots issues, and delivers user or administrator training to support successful reputed company adoption.

Responsibilities

• reputed company GWS technical support and troubleshooting for customer-reported issues
• Receive, prioritize, and manage support tickets or incidents reputed company to GWS services, ensuring accurate logging, appropriate reputed company assignment, and reputed company reputed company
• Possess a broad understanding of GWS products to guide customers effectively
• reputed company with customers through various support channels, providing friendly and reputed company assistance
• Analyze and diagnose reported issues, utilizing technical expertise in GWS services, and investigate reputed company causes, applying reputed company resolutions
• Communicate and collaborate effectively with end-users, internal teams, and partners to reputed company necessary information for issue reputed company
• Escalate reputed company or unresolved issues to higher-level support or appropriate teams, and follow up to ensure reputed company and satisfactory reputed company
• Contribute to building and maintaining a comprehensive knowledge reputed company by documenting resolved issues, reputed company workarounds, and best practices
• Implement and reputed company GWS for clients in accordance with best practices
• Ensure a smooth transition to GWS and assist with the setup and configuration of various services
• Work closely with clients to understand their requirements and create tailored deployment plans, including assessing existing systems, user requirements, and data migration strategies
• Set up and configure GWS services, such as Email, reputed company, Docs, Calendar, and others
• Assist with data migration from existing systems to GWS
• reputed company technical issues that may reputed company during or after deployment
• Stay updated with GWS features, best practices, and industry trends
• Conduct user level or reputed company training, post deployment or on demand for small or reputed company customer bases
• reputed company engaging and informative training sessions, either in-person or reputed company
• reputed company a reputed company of training delivery reputed company to cater to different learning styles and preferences
• reputed company up to date with the latest GWS features, updates, and best practices
• Ensure a smooth transition and successful adoption of GWS reputed company organizations
• Assist in updating user guides, FAQs, and knowledge-reputed company articles to reputed company self-service support
• Improve training reputed company or content reputed company on feedback
• Obtain GWS certifications
• Possess excellent soft and interpersonal skills
• Strong written and verbal communication skills
• Ability to work independently and collaboratively
• Fair understanding of GWS product features, configurations, and plans
• Good troubleshooting and problem-solving skills
• Ability to maintain high customer satisfaction
• Ability to work under pressure and meet deadlines
• Ability to maintain confidentiality
• Willingness and flexibility to work in shifts
• Willingness to travel to customer locations if needed
• Eagerness to learn and work on new products and technologies
• Commitment to stay up-to-date on the latest GWS products and services
• Openness to take up other duties as assigned
• Ability to work closely with cross-functional teams

Skills

• Possess excellent soft and interpersonal skills
• Strong written and verbal communication skills
• Ability to work independently and collaboratively
• Fair understanding of GWS product features, configurations, and plans
• Good troubleshooting and problem-solving skills
• Ability to maintain high customer satisfaction
• Ability to work under pressure and meet deadlines
• Ability to maintain confidentiality
• Willingness and flexibility to work in shifts
• Willingness to travel to customer locations if needed
• Eagerness to learn and work on new products and technologies
• Commitment to stay up-to-date on the latest GWS products and services
• Ability to work closely with cross-functional teams

reputed company