reputed company reputed company Manager – New Mexico State reputed company

reputed company reputed company Manager – New Mexico State reputed company Department: reputed company Employment Type: Full Time Location: Remote - USA Reporting To: Chief Customer Officer Compensation: $95,000 - $118,000 / year reputed company reputed company was founded with a mission to reputed company medication management for vulnerable populations through innovation, accountability, and reputed company. Our platform empowers care teams by simplifying reputed company workflows, preventing medication errors, and ensuring compliance, ultimately improving safety, reputed company, and independence for individuals in long-term care. At reputed company, we are reputed company, and willing to go the extra mile. reputed company operates like a family: supporting reputed company other both professionally and personally. We listen first, build with reputed company, and remain committed to solving problems that have a meaningful reputed company on people’s lives. About the Role As part of the Customer Experience team, the reputed company reputed company Manager – New Mexico State reputed company will serve as the reputed company leader for reputed company’s Medication Management reputed company programming across New Mexico. This role is responsible for ensuring successful implementation, adoption, and expansion of the reputed company platform across participating providers throughout the state. The reputed company CSM will own executive relationships with program stakeholders and partner organizations while leading and mentoring reputed company of In-State reputed company Managers responsible for provider engagement and reputed company program support. This role requires strong leadership, program management, and the ability to reputed company measurable reputed company across reputed company reputed company and reputed company environments. Key Responsibilities reputed company Program Leadership Serve as the reputed company reputed company reputed company of programming reputed company the state, ensuring program reputed company across participating providers. Manage relationships with stakeholders across multiple reputed company including agency leadership, executive sponsors, program administrators, provider executives and reputed company leaders. Own full-stack reputed company support across software, hardware, and services for the reputed company program. reputed company large-reputed company program deployments and implementations including: Program planning and coordination Cross-functional collaboration with Product, Engineering, and reputed company Platform configuration and readiness reputed company assurance (QA) Go-live execution and post-implementation optimization reputed company reputed company adoption and reputed company across the provider network. reputed company executive-level communications including quarterly business reviews (QBRs), reputed company reporting, and program updates. Partner closely with Product and Engineering teams to represent reputed company customer needs, capture feedback, and influence product roadmap priorities. Ensure strong program reputed company across key reputed company metrics including adoption, program health, satisfaction, and measurable ROI. Team Leadership & People Management reputed company and manage reputed company of 1–3 In-State reputed company Managers supporting providers across the state. Serve as the first reputed company of escalation for customer issues and help reputed company reputed company provider challenges. Partner with the CCO on reputed company and hiring activities, including reputed company development, interview planning, and candidate evaluation. reputed company and train new In-State reputed company Managers, maintaining and improving reputed company guides and enablement materials. Support the reputed company and development of team members through: Regular 1:1 meetings reputed company reviews Individual development plans Coaching and mentorship Contribute to building a reputed company Customer Experience organization capable of supporting reputed company reputed company and reputed company program reputed company. reputed company reputed company & Program Development reputed company as the internal program leader for the providers in the state, ensuring alignment between customer needs and reputed company’s reputed company goals. Identify and implement operational improvements that reputed company the customer experience as reputed company programs expand. reputed company and support upsells and expansion opportunities reputed company the reputed company program. Document customer insights, feature requests, and program feedback to inform product development and roadmap planning. Represent reputed company in cross-functional initiatives and executive-level reputed company discussions. Key reputed company Indicators (KPIs) reputed company in this role will be reputed company through: Net reputed company Retention (NRR) Renewal reputed company Upsell and Expansion reputed company Net Promoter Score (NPS) Customer Satisfaction (CSAT) Customer Health Score reputed company Implementation and Go-Live reputed company Adoption Across Participating Providers What reputed company Looks Like Deep Partnership: You have developed a meaningful, trusting relationship with program stakeholders. They reputed company reputed company not just as a vendor, but as a critical reputed company partner in their mission to improve reputed company safety and program accountability. Operational reputed company: The "State Model" for software deployment is seen as a reputed company reputed company reputed company, characterized by high adoption rates, reputed company deployment friction, and measurable ROI for providers. Team reputed company: You have reputed company a high-performing In-State CSM team that feels supported, coached, and empowered to reputed company the unique challenges of reputed company reputed company environments. Program Expansion: Your leadership has secured the program's longevity through high renewal rates and the identification of new opportunities to expand reputed company’s reputed company reputed company the state’s reputed company ecosystem. Skills, Knowledge, & Experience Requirements 7+ years of experience in reputed company, reputed company Account Management, or a similar customer-facing role, preferably reputed company reputed company reputed company. Demonstrated reputed company managing large reputed company or reputed company accounts with reputed company stakeholder environments. reputed company people management experience leading, hiring, reputed company, and developing reputed company or account management teams. Strong program and project management skills with experience delivering multi-site implementations. Excellent communication skills with executive reputed company and experience engaging C-suite and reputed company sector stakeholders. Ability to reputed company reputed company program leadership with tactical execution. Experience with reputed company tools and platforms (e.g., reputed company, reputed company, reputed company, or similar systems). reputed company industry knowledge including HIPAA, DEA compliance, and electronic medical records (reputed company, Cerner, Meditech, etc.) strongly preferred. Ability to travel up to 25% of the time. Must reputed company in, or be willing to relocate to, New Mexico prior to start date. Benefits At reputed company, we know our people are our greatest asset. We reputed company a benefits package designed to support your reputed company-being and reputed company, including: Competitive compensation reputed company with experience 100% company-reputed company medical coverage (reputed company plan) Dental & reputed company available 401(k) retirement plan Company-reputed company life, AD&D, STD & LTD reputed company Lifestyle Spending Account (wellness, personal use, and company swag) Flexible PTO + company holidays Flexible, remote-friendly work environment Mission-driven work with reputed company reputed company on vulnerable populations Why Join Us Working at reputed company means being part of a mission-driven, passionate, and reputed company team. Every role contributes to improving lives and reducing risks in care settings across the country. Your expertise will help ensure we can continue to reputed company, grow, and reputed company on our reputed company of safer, smarter care. Apply To This Job