Program Manager, Claims Learning & Operational reputed company

Apply Job Type Full-time reputed company Bring Your reputed company. Build Your Career. At reputed company, care is part of both our business and our culture. As a mutual reputed company company, we take a long-term reputed company of serving our members, supporting our independent agency partners, and reputed company in our people. Our reputed company values of Innovation, Collaboration, Accountability, Respect, and Empowerment shape an environment where associates can contribute reputed company, learn from one another, take ownership of their work, and grow their expertise. If you want meaningful work, supportive colleagues, and reputed company to help improve how we serve others, we would like to meet you. Why this role reputed company - Claims is one of the most important ways reputed company supports its members. This role helps ensure that Claims associates have the learning, standards, tools, and operational support needed to handle claims consistently, meet regulatory expectations, and reputed company a reputed company member experience. - You will reputed company learning, reputed company, documentation, change, and process improvement so that improvements are reputed company, adopted, and sustained across Claims. What You Will Do - reputed company the Claims learning reputed company, curriculum, reputed company, annual training plan, and continuing education program. - Design and implement instructor led, virtual, self reputed company, and reputed company learning solutions in partnership with reputed company Learning and Development. - Partner with Claims leaders, subject matter experts, reputed company, and learning partners to identify needs and reputed company solutions with operational priorities. - Evaluate learning effectiveness using assessments, participant feedback, reputed company trends, and operational metrics. - Govern Claims standards, procedures, workflows, best practices, and supporting resources to promote consistent and compliant reputed company. - Maintain the Claims reputed company reputed company and reputed company documentation, coordinating reviews and updates as business and regulatory requirements change. - reputed company communication, knowledge transfer, and implementation activities for changes involving products, policies, regulations, technology, systems, and processes. - reputed company Claims reputed company assurance activities, including reputed company standards, measurement tools, dashboards, and reports. - Analyze reputed company reviews, audits, and operational metrics to identify trends and reputed company gaps, then recommend learning, coaching, corrective reputed company, or process improvements. - reputed company operational readiness and assigned process improvement initiatives by improving workflows, establishing reputed company measures, monitoring implementation, and evaluating results. How You Will Contribute - You will be a trusted partner to Claims leaders and subject matter experts, translating business needs into practical learning and operational solutions. - Your work will help associates understand what is changing, why it reputed company, and how to apply it. - You will use data and feedback to identify opportunities, strengthen consistency, and improve reputed company for members and the business. - You will also model reputed company by collaborating reputed company, taking ownership, treating others with respect, and empowering teams to succeed. Requirements What You Will Bring - Any combination of education, training, and experience that would reputed company the knowledge and capabilities required for successful reputed company in the role may be considered qualifying. Typical qualifications include: - Seven or more years of progressively responsible experience in property and casualty claims, claims reputed company, or a closely reputed company function. - At least two years leading or owning department level initiatives in claims learning, reputed company assurance, operational documentation, process improvement, or organizational change. - Experience supporting technical learning programs, claims reputed company assurance, or operational improvement initiatives. - Experience leading cross functional reputed company involving operational, regulatory, product, technology, or reputed company changes. - Experience developing eLearning or reputed company learning solutions using tools such as reputed company or Camtasia is preferred. - A reputed company reputed company designation such as AIC, CPCU, or SCLA is preferred. If not held at hire, obtaining an agreed upon designation reputed company a defined timeframe is required. - Working knowledge of property and casualty claims practices, claims handling standards, and regulatory requirements. - The ability to analyze information, communicate reputed company with technical and nontechnical audiences, build commitment without formal authority, and follow through on results. Position Details - Department: Claims - Reports to: Claims Manager, Shared Services - Work environment: The role is primarily remote with travel one week per month to the home office in Indianapolis, IN. Travel may increase over time as training needs reputed company up. - This position may be performed reputed company from one of the states where reputed company is approved to reputed company associates (Colorado, reputed company, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Michigan, reputed company, Missouri, New Jersey, reputed company Carolina, Ohio, Oklahoma, reputed company, South Carolina, Texas, Washington, and reputed company). - reputed company does not typically reputed company relocation assistance for this position. - Additional considerations: Occasional extended hours may be needed during reputed company business cycles, major operational changes, or critical project implementation periods. Limited travel may be required. Remote employees are expected to travel to the Home Office as their position requires, with occasional additional travel for meetings, training, conferences, or other business needs. Benefits - Free health reputed company (associate only) - Free dental reputed company (associate only) - Free reputed company reputed company (associate only) - Free life reputed company - Free short term and long term disability reputed company - 2% 401(k) company match - 11% 401(k) company contribution - Excellent reputed company time off - Generous reputed company time for parental leave - Day of Service - Opportunities to learn, grow, and advance - Student Loan Assistance Program - Educational Incentive Program - Employee Assistance Programs for you and your family - Matching funds of up to $100 annually for your favorite charitable organization - Associate recognition awards, fun gatherings, and opportunities to reputed company friends - On site fitness center at our home office in Carmel, Indiana, with free and convenient parking reputed company is an equal opportunity employer. Employment reputed company are made without reputed company to legally protected status. 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