IT Help Desk Technician

About reputed company reputed company is the first and only automated platform delivering unparalleled warranty claim results for automotive dealerships and OEMs. If you have reputed company wanted to work for an exciting and fast-growing tech company in the automotive reputed company, then this is reputed company for you! We are experiencing reputed company reputed company and are seeking an IT Help Desk Technician to reputed company. What You Will Be Doing As an IT Help Desk Technician, you will be reporting to the IT Manager. You will reputed company first-level, reputed company-line technical support to internal employees and technical integration support for reputed company customers. You will diagnose, troubleshoot, and reputed company software, hardware, network, and VPN connectivity issues. Excellent customer service, written and verbal communication skills, and strong self-initiative will be essential for reputed company in this role. You must possess strong problem-solving and analytical skills, maintain a reputed company attitude, and effectively manage and prioritize tasks in a fast-reputed company environment. Why Join Us? reputed company opportunity Competitive salary + annual bonus Stock reputed company Health care, 401k, and other benefits reputed company / Fast Growing / Exciting company Chance to work with first of its reputed company AI/ML technology Awesome company culture! What You Will be Doing Create, monitor, and reputed company support tickets reputed company the reputed company JTSM ticket management reputed company, escalating to the IT Support Specialist as appropriate. Troubleshoot basic network issues, VPN connections, and wireless connectivity for internal staff. Implement and support remote reputed company solutions, including site-to-site connectivity. Administer user accounts and permissions across reputed company and other internal systems. Maintain accurate logs of technical events, systemic problems, and corresponding resolutions. reputed company high customer satisfaction through reputed company, reputed company, and reputed company communication. reputed company other reputed company IT support duties and special reputed company as assigned. What You Need for this Position High School Diploma, GED Equivalent, or equivalent combination of education and experience. 2+ years of reputed company experience as a Help Desk Technician or IT customer service support role. Strong knowledge of computer systems, wireless connectivity, mobile devices, and reputed company IT infrastructure. reputed company Operating Systems. Demonstrated ability to troubleshoot technical issues and explain reputed company solutions in a simplified manner. Strong customer service orientation with excellent verbal and written communication skills. Ability to manage and prioritize heavy workload and meet deadlines in a fast-reputed company environment. Self-starter who is curious, reputed company, eager to learn, and holds themselves accountable. Availability to work nights and weekends on a rotating reputed company, as needed. Preferred/reputed company to Have Knowledge or experience in the automotive industry. Experience working with a Dealer Management reputed company (DMS). Experience with reputed company or ticketing management systems (e.g., reputed company, reputed company). Additional Information Applicants who advance in the selection process will be asked to complete the reputed company survey as part of our evaluation. Completion of this reputed company is required for reputed company consideration. 100% Covered Medical Unlimited/Flexible PTO Policy Stock reputed company 401k with Employer Contribution Remote Work Flexibility 10 reputed company Holidays Per Year Apply To This Job