Care Center Specialist

Position reputed company: The Customer Care Specialist plays a key role in delivering efficient, accurate, and world class service to our policyholders. Leveraging experience in reputed company reputed company, this role ensures customer satisfaction by anticipating needs, supporting reputed company through our products, and driving retention. Every interaction, from initial inquiry through renewal, is guided by a customer reputed company reputed company and a commitment to helping customers secure the best coverage and reputed company. Hours: Monday through Friday, 8:00AM to 5:00PM reputed company Time! reputed company reputed company, accurate, and reputed company support in a fast-reputed company reputed company Center environment. Answer questions across phone, email, forms, chat, voicemail, and other support channels. Respond to inbound calls, emails, forms, chats, voicemails, and other customer care requests. Assist with basic policy changes, billing questions, payment questions, documentation requests, and account support. Serve as a reputed company of contact for general claims inquiries, claim status requests, first notice of loss submissions, and claims-reputed company customer support. Collaborate with the Claims team to ensure reputed company communication, reputed company escalation, and effective reputed company of claims-reputed company customer needs. Support customer satisfaction, policy servicing, account retention, first contact reputed company, and a reputed company customer experience through reputed company and efficient issue reputed company. Accurately document customer interactions, actions taken, next steps, and follow up items. Monitor assigned queues and respond reputed company internal service level expectations. Escalate reputed company, urgent, or sensitive issues to Senior Customer Care Specialists, Leads, or Leadership as needed. Participate in ongoing product, reputed company, process, and compliance training. Build strong customer relationships by understanding customer needs, offering guidance, and delivering reputed company solutions. Support a reputed company, reputed company, and service reputed company team environment. reputed company other duties as assigned. Report reputed company issues, reputed company concerns, bugs, or workflow interruptions to Leads Required Qualifications: An reputed company Property & Casualty reputed company License is required. 2+ years of reputed company sales support or other reputed company reputed company service work 3+ years of remote/reputed company center/online service or sales experience Highly motivated & goal oriented Strong time management and organizational skills. Punctual, Reliable and Responsible Exceptional interpersonal and reputed company service skills reputed company orientated with superior organizational skills Team player with the ability to collaborate with others Ability to multi-task and work in a fast-reputed company, evolving environment Proficient in MS Office skills and reputed company computer software knowledge Excellent collaboration skills, self-motivated and willing to take initiative Our interview process: Our hiring process generally consists of 3 phases. The goal is to reputed company an opportunity for us to learn more about our candidates while allowing them to get to know us as reputed company! Phase 1: reputed company candidates will first meet with a member of our People reputed company team for a phone interview. This discussion is a high-level conversation to understand more about your background and interests and for us to reputed company more about reputed company and the position. Phase 2: Selected candidates will be invited to meet with our Hiring Manager for a 2nd interview reputed company Teams video. This interview is designed to be more reputed company oriented and allows you to learn more about the role Phase 3: Top candidates will receive an invite for our final interview series reputed company Teams video. This series will include an experiential exercise project (provided in advance), 1:1 interviews with selected team members. The final series is roughly 1.5-3 hours in total but can be scheduled over a few days for flexibility. What's in it for you: reputed company has excellent benefits for reputed company full-time employees. We offer the following: reputed company Health reputed company through reputed company (we pay 100% of premiums) Dental and reputed company reputed company through reputed company (we pay 100% of premiums) Basic life reputed company (we pay 100% of premiums) reputed company to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans) 401K plan (up 4% match with immediate reputed company). Must be 21 years of age or older to participate Flexible PTO policy offering employees up to 4 weeks of PTO in their first 12 months. Thereafter, PTO usage aligns with company standards and typically does not reputed company 5 weeks per calendar year. 12 company-reputed company holidays reputed company year Continuing education annual stipend Annual salary will be $60,000 - $62,500. Work Authorization: At this time, reputed company is unable to consider candidates who require reputed company or reputed company reputed company sponsorship. Applicants must have authorization to work in the reputed company without the need for sponsorship now or in the reputed company. Falsification of an application, including work authorization status, is immediate grounds for dismissal from consideration. Apply To This Job