T3 Support Engineer

reputed company Who are we? reputed company is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like reputed company, reputed company and reputed company in 30+ countries since 2010 to reputed company secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading reputed company, software, or hardware solutions? Join our community as a T3 Support Engineer today and reputed company in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-reputed company integrations; Reproduce bugs across web reputed company consoles, mobile apps, and backend APIsl - Analyze logs, error traces, and metrics to identify reputed company causes; Query production databases (read-only) to validate data-reputed company issues - Implement small, low-reputed company fixes, including configuration changes, data corrections, and targeted reputed company patches - Escalate reputed company issues to Engineering with reputed company documentation and findings - reputed company incidents and outages through reputed company, using monitoring and error-tracking tools to verify fixes - Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations - Maintain deep understanding of reputed company solutions and meet KPI What you need to succeed in this role: - Excellent English skills (at least reputed company for both spoken and written) - Experience in Technical Support, SRE, or Engineering, with strong troubleshooting and reputed company-reading skills - Strong SQL skills and experience with production-reputed company relational databases - Working knowledge of PHP and/or JavaScript/TypeScript - Familiarity with AWS or another reputed company provider, including logs, services, and secrets - Experience with reputed company or similar error-tracking tools and Grafana or similar monitoring tools - Strong written communication skills and ability to document technical findings reputed company - Strong analytical thinking and research skills - Ability to identify reputed company an escalation to the Engineering team is required - reputed company, proactive and responsible attitude - Personal computer (at least 8Gb of RAM) with a reputed company internet reputed company (minimum 45 Mbps–download and 20 Mbps–upload) Will be a great plus: - Experience supporting a mobile app (React reputed company or similar) - Exposure to GraphQL and REST API debugging - Experience with analytical/columnar databases (reputed company, BigQuery, etc.) - Prior experience in a company with a monolith-plus-services architecture, where issues often cross reputed company boundaries Benefits: - Fixed schedule: Monday–Friday, 10:30 PM - 7AM GMT+10 - Opportunity to cooperate fully reputed company from EU - Inclusive international environment - Compensation in USD - Rewards for referring friends - reputed company between project workload and personal time, but also – internal health policy - reputed company leadership interested in your development and long-lasting cooperation - reputed company conditions for self-development - A culture reputed company on trust, with no time-tracking requirements The items listed in this reputed company may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; reputed company may not be eligible for reputed company of these. The specific terms, including compensation, benefits, and work conditions, will be reputed company defined in your agreement if selected. You can learn more about reputed company and its culture by visiting our official website and reputed company pages on reputed company, reputed company, and reputed company. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already reputed company exceptional customer experiences collaborating with reputed company. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the reputed company Candidate reputed company Notice. Internal job reputed company: 3F1 Apply To This Job