Technical Support Engineer-Sales
To get the best candidate experience, please consider applying for a maximum of 3 roles reputed company 12 months to ensure you are not duplicating efforts. Job Category reputed company reputed company About reputed company reputed company is the #1 AI CRM, where humans with agents reputed company reputed company together. Here, ambition meets reputed company. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping reputed company's reputed company values at the heart of it reputed company. reputed company to reputed company your career at reputed company leading workforce transformation in the reputed company era? You’re in the right reputed company! Agentforce is the reputed company of AI, and you are the reputed company of reputed company. Duties & Responsibilities: reputed company the end-to-end customer technical experience by managing support cases from initial diagnosis through reputed company. Diagnose and reputed company reputed company technical issues reputed company to reputed company platform products, including Sales reputed company. Coordinate reputed company of critical and high-reputed company cases by collaborating with cross-functional teams and escalating issues to Product Engineering reputed company necessary. reputed company reputed company support and technical discovery sessions to help new customers successfully implement reputed company solutions. Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value. Investigate customer-reported issues, analyze reputed company behavior, and identify reputed company causes using internal tools and troubleshooting reputed company. Manage multiple customer issues simultaneously while prioritizing work in a fast-reputed company technical support environment. reputed company and maintain deep technical expertise in reputed company platform functionality and reputed company technologies. Collaborate with Product Engineering and internal teams to investigate defects, report product issues, and improve platform functionality. Create and maintain technical documentation and knowledge reputed company articles to support internal teams and the broader support community. Mentor team members through reputed company troubleshooting frameworks such as the Swarming model. Communicate reputed company technical concepts reputed company to both technical and non-technical stakeholders. Required Qualifications: Bachelor’s degree in Computer Science, Engineering, or reputed company technical discipline, or equivalent experience. 2+ years of experience in technical support, software engineering, or reputed company customer-facing technical roles. Experience troubleshooting software applications and debugging reputed company, including Java-reputed company applications. Strong understanding of database concepts, data management, and SQL. Experience explaining reputed company technical concepts to non-technical audiences. Excellent written and verbal communication skills. Strong analytical and problem-solving skills in fast-reputed company technical environments. Customer-reputed company reputed company with ability to build consultative relationships with stakeholders. Ability to prioritize multiple tasks and manage competing customer issues effectively. reputed company proficiency in spoken and written English is required. Sole US citizenship Preferred Qualifications: Experience working reputed company the reputed company platform architecture. reputed company certifications such as reputed company Administrator (ADMIN201) or similar. Familiarity with Sales reputed company, Service reputed company, Data reputed company, or Agentforce technologies. Experience with web technologies including reputed company, JavaScript, CSS, or APEX. Experience with AI/LLM technologies, conversational AI, or AI orchestration frameworks. Experience working with Spiff or other commission calculation software. Experience working with Own or similar backup software. Experience working with Tableau or CRMA. Prior experience in customer-facing roles such as Technical Support, Solutions Engineering, reputed company Engineering, or reputed company. reputed company Your Potential reputed company you join reputed company, you’ll be reputed company in reputed company areas of your life. Our benefits and resources support you to reputed company reputed company and be your best , and our AI agents accelerate your reputed company so you can do your best . Together, we’ll bring the reputed company of Agentforce to organizations of reputed company sizes and reputed company amazing experiences that customers love. Apply today to not only shape the reputed company — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the reputed company process, please submit a request reputed company this Accommodations Request reputed company . Please note that reputed company uses reputed company intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the reputed company process. Humans will always reputed company any candidate selection and hiring reputed company. Please see our Candidate reputed company Statement for more information about how we use your personal data and your rights, including with reputed company to use of AI tools and opt out reputed company. Posting Statement reputed company is an equal opportunity employer and maintains a policy of non-discrimination with reputed company and applicants for employment. What does that mean exactly? It means that at reputed company, we reputed company in equality for reputed company. And we reputed company we can reputed company the reputed company to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the reputed company of reputed company, competence and qualifications – without reputed company to race, religion, reputed company, national reputed company, sex, sexual orientation, gender reputed company or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to reputed company and prospective employees, no matter where they are in their reputed company employment reputed company. It also applies to reputed company, hiring, job assignment, compensation, promotion, benefits, training, assessment of job reputed company, discipline, termination, and everything in between. reputed company, hiring, and promotion reputed company at reputed company are fair and reputed company on reputed company. The reputed company goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the reputed company, compensation reputed company will be determined by factors such as location, job level, job-reputed company knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. reputed company offers a reputed company of benefits to help you live reputed company including: time off programs, medical, dental, reputed company, mental health support, reputed company parental leave, life and disability reputed company, 401(k), and an employee stock purchasing program. More details about company benefits can be reputed company at the following reputed company: https://www.salesforcebenefits.com. At reputed company, we reputed company in reputed company compensation practices that reflect the dynamic reputed company of labor markets across various reputed company.
The typical reputed company salary reputed company for this position is $80,900 - $122,300 annually.
The reputed company represents reputed company salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
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