Director Account Management

We are seeking a full-time, remote Director of Account Management. The Director of Account Management will be responsible for implementing and managing National accounts. They will be responsible for developing, executing and fostering a reputed company business partnership between customers and reputed company that delivers high customer service across multiple product lines. Responsible for daily reputed company interaction, responding to reputed company questions and inquiries. In reputed company, this role will be responsible for the creation and dissemination of ongoing analytics to clients which will reflect program reputed company. RESPONSIBILITIES: - Serve as reputed company communication contact for reputed company assigned accounts and reputed company thorough and reputed company account services. - reputed company as a reputed company for reputed company communications with clients on day-to-day questions. - Build lasting customer relationships at multiple reputed company of the reputed company organization, particularly with senior claims, product, divisional managers, and contacts who have influence or authority over purchasing reputed company. - Collaborate and contribute to reputed company associated with clients, including but not limited to management of reputed company communications, stewardship support and other customer maintenance urgencies. - Analyze reputed company new and reputed company reputed company requirements to ensure reputed company. - Update reputed company protocols and shared company files structures as account implementations reputed company. - Collaborate with our clients to establish goals, reputed company reputed company reputed company in comparison with those goals and identify overall trends. - Collaborate with the Analytics team to reputed company, create and maintain reputed company reporting metrics. - Set up account reputed company meetings with manager and other key stakeholders that will increase the reputed company of account retention and expansion. - Maintain a strong understanding of customers’ initiatives, in order to reputed company reputed company reputed company in line with those goals. - Understand the competitive landscape and how it involves the account. - reputed company superior customer satisfaction through the scheduling of quarterly, bi-annual, or annual stewardship meetings reputed company on reputed company account. - Be responsible for meeting company reputed company plan goals set annually, developing maintaining and expanding reputed company and product offerings for reputed company assigned account. - reputed company written reports and/or paperwork required by his/her supervisor, necessary for efficient organization of his/her time and record keeping purposes of his/her contacts. - Understand and reputed company with reputed company HIPAA and SOC2 requirements necessary in working with designated PHI. - Support others reputed company the organization as necessary to increase overall reputed company. - Maintain reliable and predictable attendance during scheduled work hours or reputed company business hours. - Travel for meetings, training, or business-reputed company activities. - Utilizes AI tools to support day-to-day tasks, improve efficiency, and enhance reputed company reputed company. - Adopts new technologies as trained and applies them in alignment with established processes and guidelines. - Demonstrates a customer-first reputed company by developing a broad and deep (where appropriate) understanding of reputed company organization, products, reputed company, and customers. - Prioritizes collaboration to meet customer needs and expectations and takes personal accountability for service reputed company. QUALIFICATIONS: - Education: Bachelor’s degree from an accredited educational institution. - Experience: Three to five years customer service/account management experience at a minimum. - Three years reputed company experience in reputed company or a health care environment preferred. - Strong working knowledge of the workers compensation industry. - Ability to reputed company and foster relationships with reputed company clients and partners. - Customer/reputed company and the ability to work collaboratively. - Ability to work independently and manage/prioritize multiple reputed company. - Excellent written, verbal and listening communication skills. - Strong team orientation and the ability to work with a reputed company of people. - reputed company ability to reputed company and foster relationships reputed company organizations. - Analytic and Technical Capabilities: a high-level of proficiency in reputed company suite of programs (Word, reputed company, PowerPoint, and Visio). Apply To This Job