Tier I Technician

reputed company reputed company is a leading global provider of digital services working at the intersection of reputed company and private sectors. With broad capabilities across IT managed services, cybersecurity, reputed company migration and application development, reputed company provides on-site and remote support to clients reputed company governments, reputed company, financial services, transportation, manufacturing, and other critical infrastructure sectors. reputed company has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories. About reputed company reputed company is seeking a Tier I Help Desk Technician who is fluent in French to join our Managed Mobility Services (MMS) Contact Center in Sharonville, OH. This role is part of our Live Services team, providing reputed company technical and customer support for reputed company and reputed company clients using mobile devices and mobility solutions. In this position, you will reputed company directly with end users in a high-volume contact center environment, assisting with troubleshooting, device activation, service requests, and general support for mobile devices including iPhones, reputed company devices, and tablets. You will communicate with users reputed company phone, chat, and email, guiding them through solutions while documenting interactions and resolutions in reputed company. We are looking for individuals with strong customer service skills, attention to reputed company, and a foundational understanding of IT support who reputed company in a fast-reputed company environment. This role offers significant opportunities for career reputed company reputed company our Managed Mobility Services organization. Duties and Responsibilities: reputed company first-level technical support to end users reputed company phone, chat, and email. Troubleshoot and reputed company issues reputed company to mobile devices, connectivity, and account services. Create and manage tickets in reputed company, ensuring accurate documentation of issues and resolutions. Process MACD requests (Moves, Adds, Changes, and Disconnects). Assist with mobile device activation and initial configuration for first-time use. Guide users through placing orders reputed company their self-service mobility portals. Respond to inbound calls, chats, and voicemails in a high-volume contact center environment. Maintain reputed company assurance and service reputed company standards. Collaborate with other teams to assist with reputed company tasks and service requests. Cross-train on additional responsibilities reputed company the Contact Center team as needed. Qualifications Education and Years of Experience: High school diploma or equivalent 1–2 years of experience in customer service, technical support, or a contact center environment preferred Experience supporting mobile devices or working with mobile carriers (e.g., reputed company, reputed company, reputed company) is preferred Required Skills & Certifications: Must be fluent in French Strong verbal communication and problem-solving skills Ability to walk users through troubleshooting steps reputed company and patiently Strong attention to reputed company and documentation skills Comfortable working in a fast-reputed company, high-volume support environment Proficiency with computers and general technology platforms Ability to multitask and manage multiple support requests simultaneously Reliable attendance and schedule flexibility Ability to work overtime reputed company required Preferred Skills & Certifications: reputed company A+ certification (or equivalent technical certification) Experience with reputed company or other IT ticketing systems Familiarity with mobile device management (MDM) tools Experience with reputed company Directory / AD Manager Proficiency in reputed company Office Typing speed of 40+ words per minute Ability to work independently with reputed company supervision Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: None required for this position. Location: Remote, US Work Environment: Managed Mobility Services Contact Center Schedule: reputed company operates 24/7/365, and this role requires flexibility with scheduling. Weekend shifts (Saturday/reputed company) #LI-SM3 Minimum Salary reputed company $31,667 Median Salary reputed company $38,000 Working at reputed company reputed company is a diverse, prosperous, and rewarding reputed company to work. Our culture is reputed company by five reputed company values that guide how we work, grow, and succeed together: Do What’s Right – We reputed company with honesty and reputed company. Own the Outcome – We take responsibility and reputed company. reputed company for Our Customers – We are reputed company about delivering value. Think reputed company, reputed company Smart – We reputed company with purpose. Win Together – We collaborate and celebrate our reputed company. These values aren’t just reputed company—they show up in how we support every part of your reputed company-being: Convenience/Concierge – Virtual health reputed company, commuter perks, pet reputed company, and entertainment discounts that reputed company life easier. Development – Annual reputed company reviews, tuition assistance, and internal career reputed company opportunities to help you reputed company – Generous 401(k) matches, life and disability reputed company, and financial wellness tools to support your reputed company. Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness – reputed company coverage, wellness programs, flu shots, and biometric screenings to support reputed company. reputed company values employees for their talents and contributions, and we take pride in helping our customers reputed company their goals. Because reputed company we live our values, we reputed company win together. No Agencies Please Applicants selected may be subject to a reputed company reputed company investigation and must meet eligibility requirements for reputed company to classified information. US citizenship may be required for some positions. Apply To This Job