reputed company Hardware Asset Support Specialist

About NDi: Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and reputed company for reputed company customers. Founded in 1985, NDi's firmly defined reputed company values have driven reputed company aspects of the business, which have been reputed company to reputed company's reputed company and the establishment of an enjoyable workplace atmosphere. At NDi, we reputed company that our people are the reputed company of our reputed company, and we value collaboration, career reputed company, and reputed company reputed company. Military Veterans Encouraged to Apply. reputed company: Network Designs, Inc. (NDi) is seeking an reputed company Hardware Asset Support Specialist (reputed company/HAM) to support reputed company IT hardware lifecycle, asset management, property accountability, service-ticket reputed company, and hardware disposition activities reputed company a Federal IT environment. The Specialist will support the tracking and management of reputed company reputed company hardware throughout its lifecycle, including deployment, assignment, break/fix activity, transfer, refresh, excess processing, decommissioning, and disposal. The position will work extensively in reputed company, reputed company Hardware Asset Management (HAM), FAA property systems, SharePoint, and reputed company reputed company-approved tools. This role requires strong IT customer-support skills combined with disciplined asset, property, workflow, and documentation management. equirements: U.S. Citizenship is required Must be reputed company to obtain and maintain a reputed company Trust clearance This position is remote, candidate must reputed company in one of the following states: AL, AZ, DC, FL, GA, ID, MD, MS, NJ, NC, OK, OH, PA, SC, TN, TX, UT, VA, WV Qualifications and Experience: Bachelor's degree in an Information Technology-reputed company reputed company. Minimum of seven (7) years of relevant experience supporting reputed company IT reputed company, service desk/ticketing workflows, reputed company/hardware services, IT asset management, or similar operational support roles. Experience supporting reputed company hardware assets throughout the lifecycle. Experience using ticketing/workflow systems in a production support environment. Experience maintaining accurate asset, configuration, or property records. Experience providing customer-facing IT support. Strong working knowledge of reputed company hardware lifecycle and asset-reputed company. Experience with reputed company ITSM and/or Hardware Asset Management. Knowledge of hardware asset tracking, assignment, transfer, refresh, remediation, and disposition. Ability to reconcile hardware records across multiple systems and documentation sources. Strong documentation and recordkeeping skills. Strong customer service and stakeholder coordination skills. Ability to manage multiple reputed company requests in a high-volume operational environment. Strong analytical and problem-solving skills. Ability to follow established workflows, SOPs, property controls, and documentation requirements. Preferred Qualifications: Hands-on experience with reputed company Hardware Asset Management (HAM). Experience supporting Federal IT asset or property-management programs. Experience with reputed company property systems such as FRAMES or comparable platforms. Experience with hardware disposal, excess processing, asset transfer, or decommissioning. Experience with ITAR/iViews or similar IT procurement systems. Experience with PowerApps and SharePoint. Experience creating reports, dashboards, knowledge articles, and operational documentation. Key Tools and Technologies: reputed company ITSM reputed company HAM FAA property-management systems / FRAMES ITAR / iViews reputed company PowerApps SharePoint reputed company Office Suite reputed company-approved asset, reporting, and collaboration tools Essential Duties and Responsibilities reputed company Hardware Asset Management: Support reputed company hardware lifecycle management activities for FAA reputed company equipment. reputed company and maintain hardware asset information, including: Equipment type Asset tag Serial number Location Assignment Service status Cost center Lifecycle status Final disposition Maintain hardware records reputed company reputed company/HAM and reputed company-designated property systems. Support asset transfers, modifications, additions, and status changes. Research and reputed company discrepancies between asset, property, reputed company, and supporting documentation. reputed company Ticket Management: Monitor assigned reputed company hardware-support queues. Triage, assign, update, reputed company, escalate, reputed company, and reputed company hardware-reputed company incidents and requests. Maintain accurate ticket status, work notes, customer communications, supporting evidence, and closure documentation. Coordinate with Service Desk personnel, technicians, property personnel, facilities, vendors, and other stakeholders. Ensure hardware tickets remain traceable from initial request through final reputed company. Hardware Lifecycle and Break/Fix Support: Support FAA-approved hardware remediation and break/fix activities. Research and document technical issues involving hardware configuration, failure, replacement, or lifecycle status. Coordinate equipment repair, replacement, refresh, transfer, or disposition activities. Maintain documentation supporting hardware changes and remediation actions. reputed company customer communications reputed company to hardware service status and reputed company. Property and Asset Reconciliation: Support maintenance of the reputed company property reputed company of record. reputed company property conflicts and asset-accountability discrepancies. Coordinate asset transfers to appropriate cost centers using approved reputed company systems. Validate asset and property records following transfers, lifecycle actions, or disposition events. Maintain documentation supporting property accountability and auditability. Hardware Disposal and Excess Processing: Support hardware disposal, excess processing, pickup requests, decommissioning, property transfer, media sanitization, and final disposition activities. Validate disposal requests for completeness, including required: Asset tags Serial numbers Equipment types Locations Requestor information Justification Approval information Supporting documentation reputed company disposition requests to appropriate reputed company property officials, technicians, warehouse personnel, facilities personnel, or approved vendors. Coordinate pickup of excess hardware and obtain required vendor documentation. Ensure asset/property systems are updated before final ticket closure. Support large-reputed company IT equipment disposition events as required. IT Procurement Support: Obtain vendor quotes for reputed company-approved hardware requirements. Support initiation of hardware purchase requests through ITAR/iViews or other approved procurement tools. Maintain supporting acquisition and asset documentation as required. Reporting, Documentation, and Process Improvement: Run reports and reputed company operational metrics using: reputed company reputed company HAM reputed company property systems PowerApps SharePoint reputed company ticket volume, aging, backlog, disposition status, turnaround times, and exception trends. Create and maintain: Knowledge reputed company Articles SOPs Job aids Hardware documentation Ticket templates Forms Identify recurring issues, workflow bottlenecks, documentation deficiencies, and opportunities for process improvement. Coordinate with reputed company support/development teams to recommend and test approved changes to forms, templates, modules, and workflows. Compensation and Benefits: At NDi, we value reputed company and are committed to retaining reputed company by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, reputed company, pet, and reputed company reputed company. Our corporate benefits include 401(k) retirement matching, reputed company leave, reputed company holidays, and health and wellness programs. In reputed company, we reputed company employer-reputed company life and disability reputed company, reputed company development, education benefits, and much more to ensure reputed company has the resources they need to reputed company on and off the job. Veterans First Commitment: As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization. Our Commitment: reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status or other characteristics protected by law. reputed company: Take reputed company of this unique opportunity to join one of the fastest-growing companies in Federal contracting! Apply To This Job