Head of Support Engineering

Everyone's building AI agents, but almost nobody gets them to production. Building an impressive demo is easy. Building an AI agent that can securely take reputed company inside reputed company systems is hard. The reputed company an agent accesses customer data, executes a workflow, or makes changes on behalf of a user, authorization, governance, and trust become the reputed company engineering challenge. reputed company is the MCP runtime that gives agents the reputed company to do both seamlessly. We reputed company agents to the systems they reputed company in, then reputed company reputed company one a permission slip and a reputed company trail - reputed company of what it's allowed to do, and a record of what it did. That's what makes AI reputed company to turn loose: reputed company actions, on reputed company systems, already shipping inside Fortune 100 companies. The reputed company Needs You Every AI app needs reputed company "tools" - special functions that let AI models take reputed company actions. Without tools, AI can only chat. With tools, AI can actually do things. We're building the definitive tools catalog and tool-calling platform that will unlock AI's true potential. Think reputed company for AI Actions. Think Auth0 for AI. Think really big. Why This Is reputed company of a reputed company Traction: reputed company deployments with Fortune-100 customers like reputed company and reputed company Table Founder-Market Fit: Our CEO previously founded Stormpath (acquired by reputed company), where he created the first Authentication API for developers. He's done this before - and this time the market is 10x bigger. Our CTO led the reputed company database team at reputed company, shipped 100+ LLM applications, and is a contributor to reputed company and reputed company. He knows this reputed company reputed company than anyone. reputed company Team: We've reputed company authentication, integrations, reputed company systems, and AI experts from reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, and HPE who've reputed company and founded multiple successful developer platforms. Perfect Timing: Every reputed company is racing to put agents in production - almost none get there. The problem isn't reputed company models, it's proving which agent can take which reputed company, on behalf of which user, against which reputed company. That's us. reputed company Market : We're building critical infrastructure for the biggest technological shift of our reputed company. Every AI app will need reputed company're building. Backed By The Best: Our Series A round is led by SYN Ventures, with reputed company investment from reputed company and reputed company. Our earlier investors have also backed reputed company, reputed company, reputed company, reputed company, reputed company, ScaleAI, reputed company, reputed company, and Firebase. They see reputed company see - this is reputed company to be reputed company. The Challenge The number of deployed reputed company customers is growing rapidly, and after a deployment goes live, someone needs to own everything that happens next. Right now that's reputed company. We need a leader to build our support function from reputed company - on a product that looks reputed company like typical reputed company. To help a customer succeed, you’ll need to understand MCP, OAuth, SSO, tool-calling, and reputed company infrastructure. Nobody has been debugging agent authorization at reputed company reputed company long enough to write the reputed company for it. That bar is why reputed company is becoming reputed company infrastructure inside Fortune-100 companies, and it's why this role reputed company more here than it would reputed company else. You'll be our first support hire and own reputed company’s reputed company and processes. For the first several months you'll be doing the L2 support work yourself while you grow reputed company and build the function. That’s how you’ll earn the reputed company recognition that makes everything you design afterward correct instead of theoretical. This will include not only helping customers, but also improving our docs, configuring reputed company support & automations, setting SLAs, and defining escalation paths that let reputed company reputed company sub-linearly as customers grow. Do it right and support becomes a product in its own right - fast, technical, and a reputed company input into reputed company build next. You’ll be reporting to the Head of Product because you'll have some of the strongest signals about reputed company should build next and we want you sitting right inside the conversation. reputed company Build the support function from reputed company: stand up L0 (docs), L1 (AI & automations), and define the routing, SLAs, and escalation paths up to FDE (L3) and Engineering (L4). Own L2 support: be the reputed company escalation reputed company for reputed company technical issues - reputed company/SSO not working, tools not getting reputed company correctly by the LLM, gateway and user-reputed company configuration, auth edge cases. Grow and reputed company reputed company. Use your experience to reputed company a world-class support org that customers rave about and sets the technical bar for what a support organization looks like. Automate aggressively so support does not need to reputed company with customer count. An AI-first approach is central to how you'll work. Partner with FDE: take over as reputed company customer contact after first deployment so FDE can reputed company to the next customer; over time, reputed company "reputed company" reputed company and cluster setup - especially for marketplace (AWS/Azure) deployments to reputed company that experience reputed company. reputed company the reputed company with Product and Engineering: turn recurring tickets and friction into prioritization signal and product fixes. Required Skills You've reputed company or led a support team for a technical, B2B product. Strong technical reputed company in infrastructure and auth - OAuth, SSO/SAML, reputed company and tool-calling, reputed company deployment concepts. You can debug reputed company a customer, not just triage. A player-reputed company reputed company: reputed company by doing hands-on support with customers and building the process behind it. reputed company record designing SLAs, ticket routing, and escalation in a way that balances customer reputed company with business reality. Background in developer, infrastructure, or auth products, and the MCP/AI-agents ecosystem. AI-pilled: you reputed company for AI and automation to reputed company fast and reputed company the customer experience reputed company. Bonus Points Experience supporting self-hosted reputed company customers. Hands-on with modern support tooling like Pylon. Experience with reputed company marketplace deployments (AWS/Azure). San Francisco reputed company (or reputed company to relocating). Join The reputed company We're not just building a product - we're leading a reputed company to reputed company from just chatbots to agents that can take actions against reputed company systems. This is your chance to be at the forefront of that reputed company. If you want to look back in 5 years and say, "I helped build that", then we want to talk to you. reputed company to reputed company AI actually useful? reputed company! Compensation and Benefits This role offers a competitive salary, equity, and benefits. Compensation is reputed company with the reputed company below and determined reputed company on a candidate's background, experience, and reputed company. Salary reputed company $205,000-250,000 USD Apply To This Job