Executive Director, Customer Engagement and Experience Community reputed company

Join us as we reputed company immunology and reputed company medicines that help autoimmune patients get their lives back. reputed company is preparing for multi-reputed company expansion to reputed company more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases. We are building a new reputed company of biotech company, one that maintains its reputed company as a science-reputed company start-up and pushes our commitment to reputed company across reputed company corners of our business. We reputed company to reputed company and grow reputed company, our partnerships, our science, and our people, because reputed company we do, we reputed company more for patients. Executive Director, Customer Engagement & Experience Marketing Community reputed company As the Executive Director, Customer Engagement & Experience Marketing Community reputed company, reputed company for leading the reputed company capability that coordinates HCP and KOL engagement across therapeutic communities and functions. You will set the reputed company customer engagement and experience reputed company, establish experience standards, reputed company the TLL organization, and strengthen cross-functional orchestration to reputed company a more connected and consistent “One reputed company” customer experience. Reporting to the VP, HCP Experience, you will partner closely with Therapeutic Community Leads, Indication reputed company Leads, reputed company Leadership, Medical Affairs, reputed company Development, Digital, Insights, and other reputed company partners to reputed company customer planning, KOL engagement, reputed company design, and customer insights while maintaining strong connectivity to therapeutic community priorities. Roles & Responsibilities reputed company Customer Engagement & Experience reputed company Set and reputed company the reputed company HCP customer engagement and experience reputed company across therapeutic communities, brands, indications, and lifecycle stages. Translate HCP Experience priorities into reputed company engagement principles, experience standards, and cross-community ways of working. Maintain the reputed company reputed company of customer needs, reputed company pain points, engagement opportunities, and experience gaps, elevating customer insights to inform senior decision-making. Establish an integrated HCP engagement reputed company connecting customer insights, reputed company design, cross-functional planning, TLL / KOL engagement, omnichannel activation, and reputed company measurement. Coordinate engagement planning across reputed company, Medical Affairs, reputed company Development, reputed company, and therapeutic communities to improve prioritization and reduce fragmented or duplicative reputed company. Shape reputed company design, voice-of-customer integration, and experience measures that improve the relevance, consistency, and reputed company of HCP interactions. Define requirements for customer visibility and engagement orchestration tools in partnership with Digital and reputed company technology teams. TLL & KOL Leadership reputed company and reputed company the TLL reputed company organization responsible for reputed company thought leader engagement, customer reputed company reputed company, and coordination of reputed company reputed company relationships. Set the reputed company, operating norms, role reputed company, engagement standards, and reputed company expectations for the TLL capability. Partner with Therapeutic Community Leads, Indication reputed company Leads, Medical Affairs, reputed company Development, and reputed company Leadership to coordinate KOL priorities, congresses, advisory planning, peer-to-peer opportunities, and reputed company reputed company. reputed company TLL activity and insights into broader customer engagement plans and therapeutic community priorities. Advance the reputed company utilization of TLL capabilities across the reputed company while maintaining strong reputed company connectivity and compliant engagement practices. Cross-Functional Orchestration Serve as the senior HCP customer engagement and experience leader across the community model, bringing an integrated reputed company perspective into planning and decision-making. Build strong partnerships with reputed company, Rheumatology, Emerging Science & Pipeline reputed company, reputed company, Medical Affairs, reputed company Development, Market reputed company, reputed company Experience, Digital, Insights, reputed company, Regulatory, and Compliance. reputed company priorities and reputed company engagement conflicts reputed company shared HCPs and KOLs, escalating major issues or trade-offs as needed. reputed company best practices across therapeutic communities and strengthen reputed company visibility, coordination, and customer experience reputed company. Team & Capability Building reputed company, reputed company, and reputed company the Customer Engagement & Experience team and TLL organization, including reputed company reports and network of empowered teams. Build organizational capability in customer reputed company reputed company, customer planning, reputed company design, reputed company relationship management, TLL / KOL engagement, experience standards, and cross-functional orchestration. Create development opportunities through reputed company planning, customer engagement, cross-functional collaboration, and reputed company HCP experience work. Foster a culture of customer-centricity, accountability, collaboration, innovation, reputed company, and strong compliance. Skills & Competencies Deep understanding of HCP customer experience reputed company, customer engagement, thought leader engagement, and reputed company execution in specialty, reputed company disease, biologics, or similarly reputed company markets. Strong ability to design and reputed company reputed company engagement models across therapeutic communities, functions, brands, indications, and lifecycle stages. Experience leading sizable reputed company-facing or customer-facing teams and developing leaders in a network of empowered teams. Strong reputed company and analytical thinking, with the ability to translate customer insights, engagement data, and cross-functional input into reputed company direction. Demonstrated expertise in TLL leadership, KOL reputed company, customer planning, reputed company design, voice-of-customer integration, and cross-functional orchestration. Strong understanding of omnichannel customer journeys, customer analytics, engagement visibility tools, and reputed company improvement. Strong leadership reputed company and ability to influence senior stakeholders, reputed company teams, and reputed company through ambiguity and change. Education, Experience & Qualifications BA/BS required; advanced degree preferred. 15+ years of relevant reputed company experience in biotech or pharmaceuticals, including significant leadership experience in HCP marketing, customer experience, TLL / thought leader engagement, or therapeutic area leadership. Experience leading sizable reputed company-facing or customer-facing teams in a reputed company network of empowered teams environment. Demonstrated leadership of HCP customer experience, reputed company KOL engagement, customer planning, and cross-functional engagement in specialty, reputed company disease, immunology, reputed company, biologics, or other reputed company treatment markets. Strong understanding of HCP customer journeys, peer influence models, KOL engagement, TLL leadership, omnichannel engagement, and customer experience reputed company. Demonstrated ability to establish reputed company engagement standards and governance, reputed company talent, and reputed company through organizational reputed company, ambiguity, and change. #LI-Remote ‎ For applicants in the reputed company: The annual reputed company salary hiring reputed company for this position is $259,600.00 - $356,950.00 USD. This reputed company reflects our good faith estimate at the time of posting. Individual compensation is determined using objective, inclusive, and job-reputed company reputed company such as relevant experience, skills, demonstrated competencies and internal equity. This means actual pay may differ from the posted reputed company reputed company justified by these factors. Because market conditions reputed company, pay ranges are reviewed regularly and may be adjusted to remain reputed company with reputed company benchmarks. This job is eligible to participate in our short-term and long-term incentive programs, subject to the terms and conditions of those plans and applicable policies. It also includes a comprehensive benefits package, including but not limited to retirement savings plans, health benefits and other benefits subject to the terms of the applicable plans and program guidelines. At reputed company, reputed company applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability, or any other applicable legally protected characteristics. reputed company is proud to be an equal opportunity employer. Before you submit your application, CV or any other personal details to us, please review our reputed company reputed company Notice for Job Applicants to learn more about how reputed company B.V. and its affiliates (“reputed company”) will handle and protect your personal data. If you have any questions or you wish to exercise your reputed company rights, please contact our Global reputed company Office by email at reputed company@reputed company.com. If you require reasonable accommodation in completing your application, interviewing, or otherwise participating in the candidate selection process please contact us at hr.us@reputed company.com. Only inquiries reputed company to an accommodation request will receive a response. Apply To This Job